Salesforce Cloud Innovation

Overview

Need a new solution idea? Our Salesforce Cloud Innovation service provides solutions for agencies to help improve business processes.


How to Request Service

Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.

Customer Benefits

Business Innovations

Innovative suggestions to improve business processes

Automation & Integration

Automation & integration with other Salesforce applications

No-cost Proposals

Free proposals prior to implementation

Service Description

Exploration and discovery of new innovative ways to use Salesforce to support and improve agency business processes

Cloud Innovation services build a proposed solution at no cost and pitch the solution to the agency for further development. This service is designed for agencies wanting to take advantage of the accelerator model to jump start a new project.

Related Services

Customers can mix and match Salesforce capabilities to meet business needs - capabilities are not individually priced. See service costs for more information. Salesforce Platform Services are required before any of the other services or platform capabilities can be utilized.

Customer Responsibilities

Outputs from this service are intended to demonstrate the art of what's possible with the platform and will be presented as frameworks intended to jumpstart future applications / solutions development.

Service Owner

Ryan Thune

Senior Manager - Business Applications

Ryan.Thune@state.co.us 

Service Levels

Service Support

How to Get Help

Hours of Support

Monday-Friday, 8 a.m. to 5 p.m, excluding holidays


24/7 Major Incident Management

Service Costs

Search the Real-time Billing rate sheet for the latest rates for financial code 2906-1 and 2906-2

View detail on current utilization here: OIT Common Policy Real-time Billing website

Rates for this CRM services include Personal Services for deployment which can come via Common Policy or via vendor services.  OIT has a master contract with Salesforce for platform licensing at a significant price reduction.