Agency LAN Support

Agency LAN Support is your dedicated partner for reliable connectivity across all your sites. We provide comprehensive architecture, design, and operational services for your Local Area Network (LAN) and Wide Area Network (WAN), ensuring secure transport for your data, video, and wireless needs every day. We cover all OIT-supported agencies. This service is the road that leads your agency’s information to the state highway, ensuring efficient local travel. The CSN Network Circuits (3101) act as the on/off ramps, and the CSN CORE (3103) is the secure, high-speed highway that brings everything together.

From routine hardware configurations, mandated IOS upgrades, and comprehensive network monitoring to the swift resolution of complex incidents, we handle the essentials that keep your agency moving. Moreover, we are the primary partner for all agency projects requiring network connectivity, with Network Operations Managers and Supervisors serving as your dedicated point of contact with your Agency ITD.

The current 3109 service includes the following services after implementation for O&M.

Reliable Network Operations:

• 24/7/365 Service Desk support for immediate assistance, any time.

• Major incident response & dispatch to rapidly minimize downtime during critical network events.

• Network Performance Tuning and staff dedicated to managing network monitoring tools to keep your services running optimally.

• Technical support and expert management of circuit/transport connectivity.

• Wifi Services support to deliver modern, secure wireless access across your locations.

• Network Configuration backups, logging, and reporting.

• Network security at the access switch level.

Infrastructure Lifecycle and Security:

• On-site Replacement / Refresh of existing equipment (e.g., LAN switches, SD-WAN, and Routers).

• Hardware asset lifecycle management to ensure your gear is modern and secure.

• IOS (Internetwork Operating System) upgrades and vulnerability remediation to protect your network from emerging threats.

• Switch, Router, and Wireless Vendor Support and Licensing (e.g., formerly Smartnet service) is handled for you.

Capacity Management and Monitoring:

• Agency capacity management and monitoring to ensure your network can handle future growth and new demands.

• Disaster recovery management to ensure rapid service restoration.

• Agency IP Management and inventory management for precise asset tracking.

• Network Documentation (network maps, inventory, standards, etc.) for transparency and planning.

• Proactive Small expansions to ensure utilization capacity is managed to avoid service disruption, that may require additional switches: up to 10 additional network drops and switchports in the existing office.   

Procurement Quoting:

• Circuit ISP and Vendor Quoting for all necessary network components (Network Hardware, Building Cabling, Network Software Licensing, Wireless Surveys, etc.).