Salesforce Data and Analytics

Overview

Helps customers improve data in order to glean insights and make data-driven decisions from their Salesforce application(s).


How to Request Service

Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.

Customer Benefits

Data Integrity

Assessment of current data quality and roadmaps to improve data integrity

Visual Insights

Dashboard development to give customers visual insights

Data-driven Decisions

Enhanced analytics to help customers make the most of their data-driven decisions

Service Description

Data improvement strategies to enhance analytics and data integrity

This service includes:

Related Services

Customers can mix and match Salesforce capabilities to meet business needs - capabilities are not individually priced. See service costs for more information. Salesforce Platform Services are required before any of the other services or platform capabilities can be utilized.

Customer Responsibilities

Service Owner

Ryan Thune

Senior Manager - Business Applications

Ryan.Thune@state.co.us 

Service Levels

Service Support

How to Get Help

Hours of Support

Monday-Friday, 8 a.m. to 5 p.m, excluding holidays


24/7 Major Incident Management

Service Costs

Search the Real-time Billing rate sheet for the latest rates for financial code 2906-1 and 2906-2

View detail on current utilization here: OIT Common Policy Real-time Billing website

Rates for this CRM services include Personal Services for deployment which can come via Common Policy or via vendor services.  OIT has a master contract with Salesforce for platform licensing at a significant price reduction.