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October 1st marked the end of Concur implementation at SJSU! We will continue support and training through the remainder of the fiscal year and encourage faculty, staff, delegates, approvers and cardholders to use the following resources:
Support Resources
Concur Toolkit: Quick reference guides, instructional videos, FAQs, policies, and job aids.
Travel & Expense Website: Project updates and ongoing implementation resources.
Contact Emails: financeconnect+concur@sjsu.edu or travel+concur@sjsu.edu
Training & Office Hours (Oct 2026 – June 2027)
Guided Workshops: Fridays from 2–3 p.m. except holidays or as noted
Office Hours: Wednesdays from 10–11 a.m. except holidays or as noted
Access: Zoom links and updates available via the Concur Toolkit and FABS Google Calendar.
Travel Process Steps
Request: Submit a travel request in Concur and secure full approval before booking.
Book: Reserve flights, hotels, and rental cars through Concur Travel only after approval is granted.
Report: Submit an expense report with receipts after completing the trip.
Please do not make travel arrangements before your travel request has been fully approved. An approval workflow may automatically escalate when designated approvers do not take action within the required timeframe.
Please see the entire blog post for additional details.
At this time, our auxiliary organizations are unable to use SAP Concur because they do not operate in PeopleSoft HR and the CSU’s Common Financial System (CFS), required for utilizing SAP Concur.
As a result, the Research Foundation and Tower Foundation have created a new manual Request for Approval of Travel form, that can be used by both auxiliaries, to capture the travel approvals/requests that were previously completed electronically through the Financial Transaction System (FTS).
Regardless of the funding source, all travel must be approved before any travel arrangements are booked.
Identifying the funding source at the beginning of the travel process will help ensure that your request is routed through the appropriate system and receives the required approvals before travel is booked.
Refer to the original email announcement for details.
Effective August 1, 2026, SAP Concur became SJSU's official system for managing travel, expense reimbursements, and Payment Card Expenses (ProCard and Travel Card).
Quick reference guides, short instructional videos, updated CSU Payment Card Policy guidance, job aids, FAQs, and recorded training sessions.
Live Support & Training Schedule (through September)
Mondays (2:00 PM – 3:00 PM): Concur Training Sessions
Wednesdays (11:00 AM – 12:00 PM): Open Labs
Fridays (2:00 PM – 3:00 PM): Office Hours
General Finance Inquiries: financeconnect+concur@sjsu.edu
Travel Assistance: travel+concur@sjsu.edu
ProCard Assistance: Rachel.Zubiate@sjsu.edu
Effective Saturday, August 1, 2026, SAP Concur becomes the university's official system for travel and expense management.
Please note these important changes:
New Submissions: All travel authorizations and expense reports for employees and non-employees must be submitted through SAP Concur.
FTS Restrictions: FTS will no longer accept new travel authorizations. Use FTS only to complete reimbursements for travel authorizations initiated prior to August 1.
Policy Updates: The university is deferring to the new CSU Payment Card Policy, retiring all prior guidelines.
Resources: Review the Concur Travel & Expense Management project webpage and the Concur Toolkit before initiating new transactions.
For Support: Contact financeconnect+concur@sjsu.edu
Preview the 3-Step Travel Process, the three options to book travel on your own, and various job aids and other resources for travel-related activities in Concur. See the Travel Booking Guide now.
From: Sara Bonakdar, AVP for Strategic Business Services and Shauna Rios, Senior Director for Finance Support and Innovation
San José State University is launching SAP Concur, a new travel and expense management platform that will change how we manage:
Travel Authorizations
Travel Reimbursements
Employee Reimbursements
ProCard & Travel Card Reconciliation
Travel Booking Services
Target Audience: campus travelers, cardholders, approvers, and administrators
As we approach full implementation in Summer 2026, you can expect:
Distribution of new ProCards and Travel Cards [started on May 18, 2026]
New integrated travel booking capabilities through Christopherson Travel
Mobile receipt uploads and streamlined expense reporting
Campus-wide training and support resources
Training & Support Opportunities: June 10, 2026 through September 30, 2026
See details in the FABS Fiscal Year Calendar or under Concur Toolkit: Training for New Users.
Introduction: Learn about Concur
Wednesday, June 10, 2026
10:00-11:00am
Weekly SAP Concur Training [M]
Mondays starting June 15, 2026
2:00-3:00pm [ 1:00-2:00 pm on June 22nd only ]
Weekly SAP Concur Training [W]
Wednesdays starting June 17, 2026
11:00am-12:00pm
ProCard Reconciliation Training
Fourth Friday of the Month
11:00am-12:00pm
Just Added! Concur Office Hour every Friday 2:00-3:00pm
Additional Resources
Questions and Support
travel+concur@sjsu.edu
financeconnect+concur@sjsu.edu
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Streamlining Campus Travel and Expenses: Introducing SAP Concur [Apr. 2, 2026]
Fiscal Year-End Deadlines from Strategic Sourcing & Procurement Services [Apr. 2, 2026]
Please refer to the Fiscal Year End 2025-26 Deadlines for full schedule and details. Also, subscribe to the Fiscal Year-End Calendar and add the deadlines to your calendar.
If you receive a similar alert when you click Submit, please contact financeconnect+concur@sjsu.edu and provide the Employee ID or Supplier ID [if a non-employee] in question.
"ACTION REQUIRED: A Supplier ID is not specified on your profile. A Supplier ID is required to submit an expense report. Please contact your campus travel department to resolve this."
The CSU adjusted its mileage reimbursement rates to reflect the new IRS rates. The mileage rate changes are as follows and apply to business travel occurring on or after July 1, 2026:
The standard mileage rate has increased from 72.5 cents per mile to 76 cents per mile. Using the expense type Personal Car Mileage in Concur will automatically reflect the updated rate.
The monthly ProCard/Travel Card Reconciliation Workshop now focuses on ProCard reconciliation only. Workshops are typically held on the fourth Friday of each month; see the calendar for exceptions.
The next one is scheduled for Friday, October 23, 2:00 p.m. to 3:00 p.m. via Zoom. See the FABS Fiscal Year Calendar for details.
Cardholders and Approvers are welcome.
Please contact financeconnect+concur@sjsu.edu with any questions.
See the Concur Toolkit for training opportunities and resources:
The monthly ProCard/Travel Card Reconciliation Workshop will now focus on ProCard reconciliation only. Workshops are typically held on the fourth Friday of each month. The next one is scheduled for Friday, September 25, 11:00 a.m. to 12 noon via Zoom. See the related FinanceConnect blog post for details.
Please contact financeconnect+concur@sjsu.edu with any questions.
What’s changing as of August 28, 2026?
The monthly ProCard/Travel Card Reconciliation Workshop will now focus on ProCard reconciliation only. Workshops will be held on the fourth Friday of each month. See the FABS Fiscal Year Calendar for ongoing dates and Zoom details.
Travel Card reconciliation is no longer required monthly. Travelers must reconcile their transactions and upload receipts to their Concur Expense Report within 60 days after completing their trip.
Need help using Concur?
See the Concur Toolkit for training opportunities and resources:
ProCard Statement Cycle and Activities Calendar
Card Pickup:
Deadline: Friday, June 26th
Location: Bursar's Office, Student Services Center (SSC)
Note: Started the week of May 18th
Card Management (At/After Pickup):
Sign for the new card to confirm pickup and allow the old card account to be closed.
Shred or destroy your old cards (CFS/FTS). Do not send them to Payment Services.
Note: Your old cards will be deactivated once you pick up the new ones.
FY 25-26 Deadline Reminder:
Deadline: Friday, May 15th
Action: Ensure expenses post on or before this date to be captured in the May statement for FY 25-26.
Note: Expenses posting after May 15th might be charged to FY 26-27.
Updated Annual Training:
Deadline: Tuesday, June 30th
Look for a separate email regarding updated training required by the Chancellor's Office.
Note: Training is available in CSU Learn, course titled CSU Payment Card Program.