Bylaws & Policies

Attached below you will find TGW Bylaws & Policies:

  • TGW Bylaws

GENERAL: The objects and purposes of the Company shall be to develop, distribute, supply, and deliver water for domestic, municipal, and irrigation uses or any one of such uses to its Members, who shall be customers and owners of the company, at cost, and to no one except its Members, or to the State or any agency or department thereof, or to any school district, or to any other mutual water company at cost. The Company shall be authorized to do whatever may be deemed necessary, conducive, incidental, or advisable to accomplish and promote said objects or purposes.......See attached document for more information.
  • P001 Areas of Responsibility

GENERAL: TGW is responsible for maintaining the wells, tanks, distribution lines, and to the meters.

TGW is not responsible for member service lines, pressure pumps, and resident water tanks.......See attached document for more information. 

  • P002 Member Reinstatement Policy

GENERAL: In cases where membership has been terminated for reasons such as, no payment received for 6 months or foreclosures and new owner or pre-existing member requests for reinstatement.....See attached document for more information. 
  • P003 Radio Read Meter Opt-Out Policy

GENERAL: In cases where members are concerned about the health hazards of radio read meters, TGW is providing an Opt-Out Policy.  TGW Members are required to make a written request to the Board of Directors requesting the removal of the radio read and installation of a manual read meter......See attached document for more information.

  • P004 Notice & Repair of Member Water Line Leaks Policy

GENERAL: In cases where there is a member service line has a leak and TGW staff has discovered a leak to that line.....See attached document for more information.
  • P005 Tenant/Renter of TGW Membership Households Policy

GENERAL:  It is the responsibility of the Member, not the Tenant/Renter, to communicate with the Board of Directors regarding payment and water rate issues. Tenants/Renters will need to resolve any payment issues, questions or concerns directly with their Landlord/Member on water rates and payment agreements......See attached document for more information.
  • P006 Change of Membership Protocol

GENERAL:  The purpose of this document is to establish protocol for account closure water shut off and new owner/tenant account set up, including turning the water back on. In cases where a TGW member is selling their home and a new owner-member purchases and needs to set up an account with TGW.  This policy includes change of Tenant or third-party billing protocol.......See attached document for more information.
  • P007 Member Hardship Policy

GENERAL:  A TGW member or member’s tenant may request in writing for deferred-payment plan before the shut-off date with TGW’s bookkeeper.  If the hardship qualifies, the TGW member or tenant will sign an agreement for a deferred payment plan........See attached document for more information. 
  • P008 Repetitive Delinquency Policy

GENERAL:  TGW is a non-profit business that relies on members and member tenant’s to pay their water bills in a timely manner........See attached document for more information. 
  • P009 Emergency Water Supply & Rate Structure Policy

GENERAL:  In cases where Trout Gulch Mutual Water Co. (TGW) is unable to supply sufficient amounts of water to it’s members for reasons such as Tank offline for maintenance and repairs, Well failure, System failure, Earthquake or Disaster. TGW has an Intertie connection with Soquel Creek Water District (SCWD) in such cases.  TGW will request Soquel Creek Water District access to this Intertie.  It is the policy of TGW that any purchase of water from SCWD will constitute an emergency and all TGW members will be subject to emergency conservation rules and water rates.........See attached document for more information.. 
  • P010 Bid Process-Conflict of Interest Protocol

GENERAL: In cases where a TGW Board Director and/or Company Contractor want to submit a bid outside of their contract, job description or board duties on a particular project,  the following protocol is to be followed to avoid conflict of interest.........See attached document for more information.
  • P011 Member-Renter Complaint Response Policy

GENERAL: Member and or renter complaints will be recorded every month on the Board of Director’s Agenda under Member Issues..........See attached document for more information. 
  • P012 Harassment Protocol Policy

GENERAL: In cases where TGW staff contractor is at a member’s property for TGW water related business and a member and/or tenant becomes aggressive, harassing or hostile; The TGW staff contractor is to follow the protocol below..........See attached document for more information.
  • P013 Drug Free Workplace Policy

GENERAL: TGW is committed to protecting the safety, health and well being of all contractor’s and individuals in our workplace. We recognize that alcohol abuse and drug use pose a significant threat to our goals. We have established a drug-free workplace program that balances our respect for individuals with the need to maintain an alcohol- and drug-free environment..........See attached document for more information.

  • P014 Past Due Collection Policy & Protocol

GENERAL:  The purpose of this document is to identify the customer past due notification process and financial procedure including shutting off or reconnecting customers........See attached document for more information.

  • P015 Two Required Signatures for Checks over $10,000.00 Policy
GENERAL:  Any TGW checks that are in the amount equal to or over $10,000.00 require two (2) Check Signatures by TGW Authorized Board Members......See attached document for more information.

  • P016 Cross Connection Policy
GENERAL:  The purpose of this policy is to protect the water supplied by Trout Gulch Mutual Water Company to its members from the possibility of contamination or pollution that could backflow or back-siphon into the TGW water distribution system.....See attached document for more information.

  • "AND JUSTICE FOR ALL"  poster is a required by USDA


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