COVID-19 POLICY

Coronavirus/COVID-19 policy UPDATE October 28th 2021

We've been living with, and dealing with, the Coronavirus pandemic for over a year now.  Most stores have now reopened but we continue to take the situation very seriously.  Although Stones Music is a small business, it has been relatively easy for us to adopt practices that avoid making the Coronavirus situation worse in our immediate environment and in our dealings with customers and suppliers.

We are continuing to follow safe practice on hygiene, cleanliness and social/physical distancing.

• Our premises are NOT open to the public.  The only visitors will be prearranged courier and delivery companies and strict non-contact measures are in place for both collections and deliveries.

• We will continue to respond to customers’ requests for stock.

• Where we have prolonged physical contact with goods which will be shipped to customers, e.g. setting up or modifying instruments, we will ensure our hands are washed/sanitised, and we will keep such contact to a minimum.  Gloves are worn for general packing.  Our understanding is that the risk of coming into contact with the virus from musical instruments, and other products we supply, is minimal, especially taking into account the time taken for goods to arrive at their destination.

• We remain available to contact via phone, email and video calls, in order to avoid the need for face-to-face meetings.  We do not intend to resume visiting customers for the foreseeable future because we put our, and our customers', health and safety ahead of our need for sales.

• We will send occasional mailshots to keep our customers up to date with our latest news and special offers.  If you have not received any of these, please contact us asap so that we can ensure you are added to our mailing list. We have also created a TRADE-ONLY Facebook group for more regular, impromptu news, deals and special offers.  If you are a musical instrument retailer, please request to join this group here

We intend to still be here when the current situation has passed.  In the meantime, we will do our very best to minimise risks in our operations so that we will not add any burden to the wider community.

Our heartfelt wishes go out to all those adversely affected by COVID-19, whether it be healthwise, socially or financially. 

Mark Pugh, October 28th 2021