◉ REQUIRED STANDARD

Expectations

1. Because the instructor may be the only regular contact an online student has with a university, it is vital that they convey to the students the types of services available to them, as well as how the student can take advantage of those service, including:
   • technical support services, which should include:
     • a link to your technical support website
     • the email address of your Helpdesk (or equivalent service)
     • a phone number--preferably a toll-free number--to your Helpdesk (or equivalent service)
     • the location of your Helpdesk (or equivalent service)
   • academic support services, which should include:
     • access to library resources
     • readiness assessment
     • testing services
     • tutoring
     • a writing center
     • a math center
     • supplemental instruction programs
   • student support services, which should include:
     • advising
     • registration
     • financial aid
     • student life
     • counseling

IMPORTANT: simply including a link to support services does not satisfy this standard. The link needs to be included with a basic description of the types of services the student will find.

Examples

• For information about the university's technical, academic, and student support services, as well as how to take advantages of these services, please refer to the Online Student Handbook (link). This document also contains important information pertaining to minimum technology requirements, registration information, as well as other university services and policies.

References

• QM FIPSE rubric VII.1, VII.2, VII.3