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If you're a HelpDesk representative who will be fielding questions from users about using Google Apps, here are some resources to help you out.
HelpDesk Resources
Contact Support
800-111-2222
support@yourdomain.com
Learn to:
Quickly resolve common issues with Gmail and Google Calendar
Use Google's online resources to troubleshoot issues
Get tips on how to:
Set up your HelpDesk operations to support Google Apps
Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google
