Backup/Triage

This section contains details about the Backup and Triage processes.

Backup

Process

1. Create a new backup form.

   1. • Select Global\PAL KY BACKUP TRISCRIPTS (can filter by "ky backup" to find easier)

      • Change Status to Call Into Backup and save; this will put the document directly in the backup queue.

2. Load order in FrameworkLTC.

   1. • Click blue arrow in DocuTrack associations **OR** open order through patient order list

3. Associate order to backup form.

   1. • Press Ctrl+F10 while on the order in FrameworkLTC **OR** click the Integra button on the order in FrameworkLTC, then click associate.

4. Fill in remaining information.

   1. • On 1st page fill in the backup pharmacy name on the "ATTENTION" line.

      • On 1st page fill in the Consumer ID using formula.

      • On 2nd page fill in the backup pharmacy name and fax/phone number.

      • On 2nd page fill in "Quantity to be dispensed".

      • On 2nd page fill in "Submitted By" and "Date".

5. Fax forms to backup pharmacy.

6. Staple to back of original order/refill request.

7. Complete document.

NOTES:

• If there are 2 or more orders going to backup, you will have to do a separate form for each order. Once all pages are done, staple them to the original order.

• If the pharmacy isn't in our database, you will need to look up the pharmacy phone number online and call to obtain fax number.

• If you are sending a controlled substance to the backup pharmacy you will have to fill in the social security number field.

Triage