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HELP

HARDWARE PROBLEM
(broken computer, wifi issue, etc.)


SUBMIT A ZENDESK TICKET 
to the IT Team



The IT team helps when:


- My ReNEW laptop is super slow


- The Internet is down in my classroom


- A student Chromebook is broken


- I can’t access a certain website


- I need another pair of student headphones

DATA PROBLEM
(account setup/program issues, passwords, 
rosters, school runner)



EMAIL THE DATA TEAM



The Data team helps when:


- A student can’t log into their Chromebook


- Your student roster in ST Math is incorrect


- My data isn’t appearing in SchoolRunner


- I’m having trouble figuring out EADMS


- Adding students to a new program I’m using


- I want to know which standards my students are struggling with

INSTRUCTIONAL PROBLEM
(how to use a program, aligning curriculum, 
integrating technology into your instruction)


CONTACT NATE
504-310-5167


Nate helps when:


- I have an instructional problem to solve with technology


-I have a software problem


- I don’t know how to pull or analyze reports in i-Ready, ST Math, myON or Exit Ticket


- I want to change my students’ homepage


- I want to find a digital tool


- I need ideas for leveraging Chromebooks

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