HELP
HARDWARE PROBLEM
(broken computer, wifi issue, etc.)
DATA PROBLEM
(account setup/program issues, passwords,
rosters, school runner)
INSTRUCTIONAL PROBLEM
(how to use a program, aligning curriculum,
integrating technology into your instruction)
SUBMIT A ZENDESK TICKET
to the IT Team
The IT team helps when:
- My ReNEW laptop is super slow
- The Internet is down in my classroom
- A student Chromebook is broken
- I can’t access a certain website
- I need another pair of student headphones
EMAIL THE DATA TEAM
The Data team helps when:
- A student can’t log into their Chromebook
- Your student roster in ST Math is incorrect
- My data isn’t appearing in SchoolRunner
- I’m having trouble figuring out EADMS
- Adding students to a new program I’m using
- I want to know which standards my students are struggling with
CONTACT NATE
504-310-5167
Nate helps when:
- I have an instructional problem to solve with technology
-I have a software problem
- I don’t know how to pull or analyze reports in i-Ready, ST Math, myON or Exit Ticket
- I want to change my students’ homepage
- I want to find a digital tool
- I need ideas for leveraging Chromebooks
RENEW BIT.LYs
bit.ly/renewiki or bit.ly/renewwiki = First stop for all things ReNEW!
bit.ly/renewdata = Data team homepage!
bit.ly/renewela = ELA Lesson Plans and DCI Resources
bit.ly/renewmath = Math Lesson Plans and DCI Resources
bit.ly/renewscience = Science Lesson Plans and DCI Resources
bit.ly/renewsocialstudies = SS Lesson Plans and DCI Resources
bit.ly/renewlogins = Forgot a particular student's username or password? Find it here!
bit.ly/loginproblems = Let us know if you're having trouble logging into any of our systems
bit.ly/renewvids = Uploaded a video observation recently? Let us know where to find it!
bit.ly/datadivesotu = Check out what the Instruction Team discussed after the latest round of benchmarks
bit.ly/ITmeeting = Check out the agendas from recent Instruction Team meetings
bit.ly/LDupdates = Used to compile updates for weekly Leader/Dean blast