tqmsb

\admin\mdp\nalcosb\ks\Original:11.05.98; Revised: 28.04.99;

ACTION-BASED TRAINING PROGRAMS FOR

THE NATIONAL ALUMINUM COMPANY

(A Concept Paper)

Objective:

To start a series of unique action-based training programs with the assistance and active participation of NALCO in developing its local vendors [See Box 1: Vendor Development for NALCO]. Through this we are interested in developing a long-term relationship.

Box 1: VENDOR DEVELOPMENT FOR NALCO

This is a customized training package meant exclusively for small businesses catering to the needs of NALCO. The training is to be conducted in a participative manner where both the small industry (i.e. the supplier) and the large industry (i.e. the customer) will be required to interact [See Box 2: "TQM for Small Businesses"]. Such interactions would facilitate better communication of the quality needs of the organizational customer to its vendors. Thus, the participants would comprise of the representatives of the larger organization (i.e. NALCO) who would be in a position to explain the core processes of their different units alongwith a limited group of small-scale industries supplying similar parts. The idea is to develop several such modules with different small industry segments catering to the needs of NALCO.

The unique feature of this package will be a close follow-up module trying to track the progress of the various improvement activities initiated in the first module.

Why this relationship:

Xavier Institute of Management (XIM) is one of the leading Management Institutes in this state.
XIM has associations with the Tata group, SAIL, NALCO, IMFA and other important organizations of this region since the inception. Higher officials from these organizations have been in our board from the beginning. Currently we have Mr.S.N.Johri from NALCO in our Board.
Both NALCO and XIM can work together to assist the small industries on a path of continuous improvement [See Box 2: "TQM for Small Businesses"]. Initially the focus will be on small businesses catering to Nalco’s needs for its different units.
We are also actively pursuing our efforts to develop the vendors of other large organizations such as TISCO, SAIL, HAL, GRIDCO etc.

Box 2: TOTAL QUALITY MANAGEMENT FOR SMALL BUSINESSES

(A customized in-company program for the small scale sector)

OBJECTIVE & CONTENTS:

If you are managing a company, which is threatened by competition under this liberalized regime, then you must participate in this program along with your employees. The program is meant for a focused audience belonging to the same company. Our objective is to help companies move toward a cycle of continuous quality improvement. TQM will help you in identifying and cutting down wastes, reducing inefficiencies and bringing down non-conformances, thereby reducing costs and improving your organization’s performance.

The course contents will cover the various concepts, tools and techniques that are necessary for a structured approach to implementation of TQM. Your aim for continuous process improvement would expect you (as a team) to understand your process, your customers [such as NALCO] and your stakeholders. You will also be expected to design a proper measurement framework to help you monitor your process performance and take necessary actions for improvement. Detailed course content enclosed separately.

This program is a must for companies that have not given any thought to TQM but are interested in survival. Companies already started on the journey toward TQM can also participate in this program to help consolidate their TQM efforts.

Output from this relationship (Mutual Benefits):

Customized training programs meant exclusively for the suppliers of NALCO.
Fulfillment of the social objectives, one of the important concerns of NALCO (without compromising on its own goals).
Quality conscious small industries supporting the overall quality objectives of NALCO and its ventures.
Improved quality awareness among the suppliers with better profit margins through reduction in wastes and non-conformances.
Development of suitable measurement frameworks for monitoring the progress of improvement efforts.
A customized Toolkit for effectively implementing the TQM process [See Box 3: Continuous Improvement Toolkit].
Development of case material and enrichment of student projects. Student involvement in projects for finding suitable applications for the toolkit which can be later abstracted into caselets.
In partial fulfillment of their course objectives students are currently being advised to develop IT solutions for various real-world problems. This scheme will give them the opportunity to support the various information and data needs of the small industries. They can really see their own models put to work.
Development of a customized Vendor Development Information System (VDIS) for NALCO.
Strong industry-institute linkages and supplier-customer relationships.

Box 3: Continuous Improvement Toolkit

Highly customized to suit your needs.
Customized reading material, workbook, forms, templates and transparency masters to help you train your own colleagues and team members.
Facilitates internal and external benchmarking.
Tools for understanding the customer and his needs.
Tools for understanding the process.
A customized measurement framework for capturing transactional data.
Tools for monitoring the process performance.
Tools for improving the process.
Focus on kaizen, waste identification, waste elimination, organized problem solving for waste reduction and cost minimization with a focus on high and consistent quality.

XIM CONTACT PERSON:

Prof Kaushik Sahu

Operations Management & Decision Sciences Area

Associate Professor

Xavier Institute of Management

Bhubaneswar - 751 013

E-mail: kaushik@ximb.stpbh.soft.net

Customized version of XIM’s incompany program under this scheme:

Identifying resource person(s) from NALCO to communicate with XIM.
Pre-training survey under this scheme:
- Identifying clusters of small-industries (and classifying them) catering to the needs of NALCO.
- Selecting industries/groups of industries (identification with the help of NALCO) to be trained.
- Identifying NALCO participants for the training program.
- Evolving training agenda including dates, venue, fee and other details regarding the training program.
Approval of the PTS by NALCO.
Preparation of customized workbook and the toolkit.
Conducting the training program (responsibility assigned in terms of small improvement projects).
Follow-up program to discuss proposed solutions and implementation plans.
Impact analysis of such training schemes for future improvements.

XIM charges: (a) Training rates (including PTS) = Rs 10000 per day; (b) Consultancy rates = Rs 6000 per faculty-day

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