Project Employee BTS At NS

I Stood At The Gates

In 2017 I stood at the gates as a project employee of the NS when they were closed for 50%, 75% or completely. My job was to inform people about closing the gates and how they could get through the gates, but 8 out of 10 I was answering questions in Dutch, English and sometimes in Spanish and French. The questions where mostly about:

• What time does my train leave?

• How does the vending machine work to fill up my card with money?

• Can I still use a paper ticket?

• What happened because my train isn’t running?

Tasks As A Project Employee

The last question is the one question I as project employee couldn’t answer because I had less knowledge of the problem then the NS itself. I could only point them to NSpeople. Mostly the people traveling with ns were nice, but sometimes I had some scums.