January 29th Email (Sent to All 2025 Participants & Waitlist)

Hello runners!

I think most of us know that we kinda sorta crashed Ultrasignup on registration day.  Unfortunately, the problems resulted in a number of people getting double charged, double registered, or other issues that had to be resolved by the Ultrasignup team.

On the positive side, Ultrasignup has been working diligently to fix all the problems and make any refunds that are due.  On the downside, I know this has affected the experience for a fair number of people.  I'd like to apologize for that, and please know that I appreciate everyone's positivity and support while we address any remaining issues. 

Please!  I can't tell if you were charged twice, three times, or some other number.  (They don't let me near the credit cards)  If you think you were charged incorrectly, the team at Ultrasignup and I want to make sure it is corrected.  Email Ultrasignup support at support@ultrasignup.zendesk.com and they will help you out.

Similarly, if you have a double registration or things don't look right - e.g. maybe you see your registration or got a confirmation, but you don't see yourself in the entrants list or the waitlist, please drop the Ultrasignup team and myself an email at support@ultrasignup.zendesk.com and ghosttrainrace@gmail.com and we will get you fixed.  (Some issues I can fix, some they have to fix, so if you include us both, we'll get there!  I promise!)

What about next year?  Yup, that's very much on my mind.  I want to make sure our registration goes much more smoothly going forward.  Will we consider a lottery?  Some method of breaking out people in some other way?  Rolling dice?  Bothering Punxsutawney Phil to see what insight he has?  Whatever it looks like, it will be communicated in advance and luckily, we have time. 

If you have any questions or concerns, please reach out to me via a Facebook message, a post in our Facebook group, or drop me an email at ghosttrainrace@gmail.com.  Thank you again and we look forward to seeing everyone in October!  Train hard, be safe, and stay healthy!

Rob Fiero
Ghost Train Race Director