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« Celui qui exécute le travail en sait probablement plus que celui qui le supervise. » Peter Drucker
« Today’s volatile business environment, and the increasing complexity and proliferation of high-impact technologies such as analytics, cloud computing, software-as-a-service and mobility, pose tough challenges to management teams. To address them, companies in all industries and geographies are focusing more attention and resources on business process management (BPM). » Accenture
« Business process management (BPM) is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. » Wikipedia
« Project management is the discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end. The temporary nature of projects stands in contrast with business as usual (or operations), which are repetitive, permanent, or semi-permanent functional activities to produce products or services. In practice, the management of these two systems is often quite different, and as such requires the development of distinct technical skills and management strategies. » Wikipedia
MÉTHODOLOGIE DE GESTION DES PROCESSUS
Les organisations désirent une méthodologie de gestion des processus dans le but d'innover, d'améliorer et d'adapter les organisations pour mieux faire face aux changements dans l'environnement.
Baromètre de Gestion des Processus propose une méthodologie de gestion des processus qui sert à évaluer la performance de la gestion des processus, mesurer l'alignement des processus, du personnel, de la technologie et des coûts/bénéfices avec la stratégie de l'entreprise et ainsi mieux répondre aux besoins et aux attentes des parties prenantes et aux changements dans le contexte organisationnel.