Getting It Right
Getting It Right
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9. Being Inclusive:
9. Being Inclusive:
Ensuring The Sheffield Way is an inclusive Service
Ensuring The Sheffield Way is an inclusive Service
The dangers of making assumptions & unconscious bias.
What do different customers expect?
Linking the WISE behaviours to EDI principles.
Understanding the Discrimination Act.
Steps to Success
Steps to Success
10. Walking the Floor:
10. Walking the Floor:
Understanding customer expectations and quality service provision
Understanding customer expectations and quality service provision
Round up module.
The Sheffield Way recap.
Expectations of our campus, how things should look & feel.
Quality service in your area, taking pride in what we do.
Being ambassadors & stewards.
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