Working Wise
Working Wise
Embedded Files
1. The Sheffield Way Introduction:
1. The Sheffield Way Introduction:
Introducing The Sheffield Way culture
Introducing The Sheffield Way culture
What is The Sheffield Way, what is a service culture?
Who are are customers?
Why is it important?
What is the customer experience?
How are we judged - key qualities?
Sheffield Way behaviours - WISE - to have a positive impact and influence.
How will we evaluate and celebrate?
The Art of Communication
The Art of Communication
2. The Sheffield Way in Action:
2. The Sheffield Way in Action:
Identifying how to deliver The Sheffield Way behaviours
Identifying how to deliver The Sheffield Way behaviours
Welcoming: The Art of Communication – 3 V’s.
Engaging skills.
What knowledge is required.
How to offer support and be informing.
Going the extra mile.
Campus maker.
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