Introducing The Sheffield Way culture

Identifying how to deliver The Sheffield Way behaviours

Focussing on working as one EFM team

Ensuring staff can deliver The Sheffield Way in a safe space

Focussing on tactics and techniques to support our customers

Revealing how to deliver The Sheffield Way in difficult situations

Ensuring staff are in a good place to deliver The Sheffield Way

Identifying how to handle negative feedback and complaints

Ensuring The Sheffield Way is an inclusive service

Understanding customer expectations and quality service provision