Scaling New Heights
Scaling New Heights
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7. Caring For Yourself and Others:
7. Caring For Yourself and Others:
Ensuring staff are in a good place to deliver The Sheffield Way
Ensuring staff are in a good place to deliver The Sheffield Way
Our health & wellbeing.
Being resilient.
Promoting a safe environment.
Maintaining Standards
Maintaining Standards
8. Service Recovery:
8. Service Recovery:
Identifying how to handle negative feedback and complaints
Identifying how to handle negative feedback and complaints
The importance of feedback.
Common moans & complaints.
Nipping things in the bud.
The complaints process, conflict resolution.
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