Embedded Files
What is it?
What is it?
The way we do things in EFM to deliver quality services with the customer at the centre of everything we do.
Why do we do it?
Why do we do it?
To give our staff the skills and knowledge to provide a great customer experience.
How do we do it?
How do we do it?
By embedding a culture of service excellence via a modular development programme, living and breathing the Sheffield Way Behaviours.
The Sheffield Way WISE Behaviours
The Sheffield Way WISE Behaviours
WELCOMING
WELCOMING
Giving a friendly, warm welcome to all customers
Engaging with our customers by understanding their needs and making them feel valued
INFORMING
INFORMING
Having the knowledge to inform our customers
Being curious and taking the initiative
SUPPORTING
SUPPORTING
Working together as One Team
Empathising with customers in difficult situations
EXCEEDING
EXCEEDING
Going the extra mile where possible
Taking pride in delivering quality services
Page updated
Report abuse