Embedded Files
To search this site click on the magnifying glass top right
Repair Job
Bookings Received for 2nd July 22
Bookings Received for 2nd July 22
updated 30 June
10:05 AM
Repair of open-ended zip
Small Jacket zip needs replacing
10:20 AM
All fabric repairs except zips
My backpack has developed a tear along the line of a seam - it was under strain recently when I was carrying a heavy load. The tear is approximately 3 inches long.
10:35 AM
All fabric repairs except zips
Fine wool (merino wool) cardigan. Big hole (insect - stabilise and cover with badge (I have), couple of other much smaller holes need darning.
11:05 AM
All fabric repairs except zips
We have a cotton sun shelter which has metal eye holes (that hold the poles in place) and one of them has ripped out of the fabric.
11:20 AM
All fabric repairs except zips
See front pockets into front of jeans.
11:35 AM
All fabric repairs except zips
Moth holes in grey all wool jumper
10:05 AM
General repairs
Return of hi fi and speakers having purchased a trigger lead
10:05 AM
General repairs
Old G Marconi radio
I am interested to find out something about it and if it can be repaired
10:10 AM
General repairs
Repair recoil spring on rotary lawn mower starter fitting - this has been removed from the actual mower
10:10 AM
General repairs
Laptop/speaker repair
10:20 AM
General repairs
desk fan. makes noise after being on a while. may be missing cog?
10:30 AM
General repairs
I brought my Sony radio/CD player before and David P fixed it for me. Now it is doing exactly the same thing again - I can turn it on just for one second and then it goes off
10:30 AM
General repairs
Dehumidifier that stopped working
10:45 AM
General repairs
Shark corded hoover
Has suction through hose and brushes but dirt isn't transferring to the waste box.
10:45 AM
General repairs
Kobo ereader on/off switch broken.
11:05 AM
General repairs
Umbrella
11:05 AM
General repairs
Our stone chef has been broken
11:10 AM
General repairs
2 items for simple soldering - I hope these can come under 1 booking? I know in general it is 1 repair at a time.
1. aerial on a portable cd/radio broken at base
2. garden ornament where flower has come off rod
Thank-you
11:10 AM
General repairs
Electric kettle. When I plug it in the light on the kettle comes on, but the kettle doesn't boil.
12:25 PM
General repairs
My Bose noise cancelling earphones can no longer be turned on. I have tried changing the battery but no joy.
12:30 PM
General repairs
Battery powered electrics in old dolls house.
10:15 AM
Jewellery repair
amber necklace with the clasp broken / missing
10:20 AM
Jewellery repair
Using some of the beads from a bead necklace to replace a lost matching earring, then restringing the necklace.
11:00 AM
Jewellery repair
11:10 AM
Jewellery repair
Restring costume jewellery necklace on a wire...the wire has broken.
12:00 PM
Jewellery repair
Solder or somehow fix broken earring pin (brought new silver one) to silver earring
Use Freshdesk to reply to enquiries received via email and Facebook. This replaces the shared Googlemail account.
Freshdesk Instructions
Freshdesk Instructions
1. Logging in & signing in
1. Logging in & signing in
Go to https://salisburyrepcaf.freshdesk.com
Email address: repairs@salisburyrepaircafe.org
Password: ask via the WhatsApp group
Click "Login" button
A sign-in window will appear, click "Sign-in" button
This takes you to the Dashboard of Freshdesk
2. Dashboard
2. Dashboard
The only relevant item on the dashboard is the "Recent activities" section.
3. Tickets
3. Tickets
All incoming emails and Facebook messenger messages are converted to numbered Tickets (#..)
Any replies sent and any notes made stay under the same Ticket number
Every Ticket has Properties, these can be changed as needed
Click on a ticket to reveal all correspondence and notes; click on the Ticket icon to see all Tickets
3.1 Ticket FILTERS
3.1 Ticket FILTERS
Tickets can be filtered.
To switch on the filter view, click the "Show filters / Hide filters" button top right.
The most useful filters are:
"Created": specify a time window during which the Ticket was created
"Status": "All unresolved" includes both "Open" and "Pending" Tickets
"Tags": use Tags to assign Tickets to individual volunteers, i.e. yourself (see also Properties below)
Ignore Agents, Groups, First response due by, Priority, Type etc.
Click "Apply" for the search filter to take effect
Show Hide
3.2 Ticket PROPERTIES
3.2 Ticket PROPERTIES
Tickets have properties, this allows Tickets to be filtered
Properties we should always use:
"Tags": enter your name to signify that you are handling the Ticket
"Status": change to "Pending" as soon as you have started handling the Ticket; change to "Closed" when no further action is required; don't use "Resolved"
Don't use Group, Agent, Type, Priority (always Low)
Click "Update" for the properties to take effect
3.3 Progressing Tickets
3.3 Progressing Tickets
Reply to the customer. This will send a message through the same method it arrived (repairs@salisburyrepaircafe.org or Facebook Messenger)
Record your thoughts, actions and rationale. This enables someone else to progress the ticket in a team approach.
Forward the ticket by email to another volunteer if you need their input in order to progress the ticket
The volunteer is able to inspect the ticket, using the ticket number (#..) that's automatically added to the email; delete any personal data (name, email address etc.) *)
Delete any personal data from the forwarded email (click on the three dots) *)
The volunteer can respond using their own email system, or progress the ticket themselves once they have logged into Freshdesk
*) for data protection: we don't want visitor data stored outside Freshdesk e.g. on a volunteer's email account
3.4 Resolution scenarios
3.4 Resolution scenarios
A - Easy to resolve: reply and set status to "Closed"
B - Ticket needs input from a repairer:
set status to "Pending"; enter your name under "Tags"
forward to repairer and wait for reply
compose response to visitor and set Ticket to "Closed"
C - Need to ask for more information about a booking:
set Ticket to "Pending"; enter your name under "Tags"
click "Reply" and ask visitor for more information, possibly a picture
once a response has been received, either confer with repairer if necessary (Forward)
set ticket to "Closed" once resolved
D - Spam, bookings that seem OK, or anything else that does not require action: click "Delete"
Report abuse