Café Session

Briefing for new volunteers

• Volunteers must have signed up at salisburyrepaircafe.org/about-us/volunteer

• Introduce our various policies to new volunteers, in particular

  • Health, Safety and Wellbeing Policy

  • Safeguarding policy

All can be found at the home page of this Manual. The memorable address is salisburyrepaircafe.org/manual

Pre-start briefing

• Remind everyone how items and paperwork flow through the Café

• Identify first aiders

• Identify qualified PAT testers

• Remind electrical repairers to use an RCD device for testing, and that all repaired appliances must not leave the cafe without being PAT tested

Check-in and Check-out

Preparation

• Arrange Volunteer Register, labels and sharpies so that volunteers can sign in

• Set up Check-in and Check-out signs, and any other signage

• Set up Feedback Form collection box and donations collection jar

• Lay out the House Rules and Privacy Policy where visitors can see them

• Set up the card reader - see Card Reader Instructions

• Cut up Repair Forms and Feedback Forms using the guillotine

• Staple the raffle tickets to the Repair Forms, with the 2nd ticket protruding over the edge

At the end

• Secure donations pot, including donations from catering

• Make sure all expenses have been recorded

• Collect up card reader and phone, bookings list, repair and feedback forms, attendance record

• Empty waste paper basket

• Place all items at the front door

Job Management

• Keep visitors informed of approximate waiting times

• Make sure repairers start the next repair in the queue, or that there is a rationale for not doing so and a plan to progress all repairs

Refreshments

See separate page for Refreshments