Office Clerk IV - Bilingual

OFFICE CLERK IV-BILINGUAL

COMPETITIVE

DISTINGUISHING FEATURES OF THE CLASS: This is an entry level clerical work involving responsibility for the performance of routine clerical tasks.  Independent judgment is restricted to the application of standard procedures to specific cases.  The employee is required to be fluent in Spanish and English.  Typing is an integral part of this position.  Employees receive detailed oral and/or written instructions for new, more involved or difficult assignments.  The work is reviewed by immediate supervisory observation, by cross checking, or by another step in the clerical process.  Direct supervision is received from a higher level clerical employee or an administrator who is available to assist with difficult or policy problems.  Does related work as required.

TYPICAL WORK ACTIVITIES (All need not be performed in a given position.  Other related activities may be performed although not listed.):

Ø  Types uncomplicated material such as memoranda, form letters, short correspondence, brief reports, simple records, vouchers, requisitions;

Ø  Types more involved material as needed such as lengthy memoranda, correspondence, reports, statistical tabulations and data;

Ø  Date stamps, sorts, and distributes mail to appropriate office and/or employees;

Ø  Sorts, indexes, and files correspondence, reports, memoranda, records, purchase orders, requisitions, applications, and other office material;

Ø  Pulls material from files, makes simple file searches, maintains chargeout records;

Ø  Operates a variety of office equipment such as a typewriter, electronic work station, desk calculator, adding machine, and photo copier;

Ø  Checks accounts, documents, reports, and/or records for clerical accuracy and completeness;

Ø  Extends and totals arithmetic entries;

Ø  Collates assembled materials;

Ø  Organizes materials for mailing and stuffs envelopes by hand or envelope stuffing machine;

Ø  Transfers information from original source documents making entry on control cards, logs, or data sheets;

Ø  Types and records applications, licenses, permits;

Ø  Relieves at switchboard, answers telephone and obtains and gives out routine information about office function and services, refers call to proper office and personnel, or takes messages;

Ø  Proficiency in English and Spanish orally and in writing;

Ø  Acts as office receptionist by greeting visitors, obtaining and giving out information, directing visitors to proper office, or announcing visitors and appointments;

Ø  Receives remittances by mail or in person, issues receipts and records;

Ø  Posts to simple financial records.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:  Working knowledge of basic arithmetic operations; working knowledge of rules of punctuation and spelling; working knowledge of office terminology, practices, procedures, and equipment; ability to add, subtract, multiply and divide; ability to sort, arrange, and file material alphabetically or numerically; ability to speak and write fluent Spanish and English; ability to locate materials in files; ability to operate a variety of office equipment such as the electronic work station, typewriter, calculator, adding machine and photographic copier; ability to follow oral or written instructions; ability to deal effectively with the public or office personnel; ability to obtain accurate and sufficient information from callers or visitors and to take messages; ability to type at a rate of 25 words per minute; ability to type material from straight copy and as needed from rough draft, detailed instructions, or dictating machine; ability to write legibly; record-keeping ability; ability to use a telephone in a courteous and efficient manner; clerical aptitude; accuracy; tact and courtesy; health commensurate with the demands of the position.

MINIMUM QUALIFICATIONS:  Graduation from high school or possession of a high school equivalency diploma.

NOTE:  Where education is lacking, clerical experience may be substituted on a year-for-year basis.