Microsoft 365 Licensing

Adding Additional 365 Licenses (NCE)

START HERE - ADDING 365 LICENSES OVERVIEW

1. New License Request from technical / sales team

2. Sales Team to seek Approval from The Client (PandaDoc Poposal)

3. Accounts to Sign the Agreement

4. Accounts to Create pro-rata invoice, update agreement & schedule direct debit (private note on Ticket)

5. Accounts to inform SALES to order the licence from Leader Cloud (and assign the ticket to Sales)

   1. ** NOTE: There is no pro-rata (partial month billing, it is the whole month) since the introduction of the NCE program, and any billing has to be the whole month.

   2. ** It is recommended you advise the customer prior to them signing the agreement, that they are aware the billing is for the whole month, plus the month in advance if the monthly agreement invoice has already been issued for the following month.

6. Sales Team to add the license/s in Leader Cloud and Inform Dispatch to assign to a technician (private note on ticket)

7. Technical team to update the ticket and inform the customer