There are two staff who are currently authorised to speak to Optus Business Technical Support, Paul Foley and Justine Gumanoy.
Optus Business Support Telephone number: 133 343
Chose Option 1 for technical support, or 2 for Accounts.
Justine's Mobile Number registered for 2FA: 0488882195 will forward SMS's to acounts@procision.com.au.
Paul's registered mobile number for 2FA is 0411152904 (main work mobile)
If you are enquiring about where a service is currently active - the Technical Team's system they use, only shows the service if it is currently active. If we do not see it as online, then we should tag this service for a "SIM Swap" for the next time someone needs a new service.