FAQ

Should I enroll students manually or in bulk? 

• This will depend on the number of students you need to enroll. If you are inviting a smaller number of students, you can add them into the course manually. For larger groups, we would recommend using bulk enrollment (spreadsheet). 

What is .csv? How can I convert my Excel file in order to upload it into D2L?

• CSV or comma-separated values is simply a file format you will need to use to upload your students' information into D2L and enroll them into the course. You can easily convert your Excel file into .csv online. 

Can I copy my class list from one course to another?

• You will not be able to transfer your students from one course to another. If you need to do that, email us with all the relevant information (original course name, list of students or section name, new course name) and we will make the change for you. 

• Alternatively, you can manually enroll students into your new course by going to Course Admin - Enrollment - Add participants - Add existing users. Search for an existing student by name or username, change their role and select a section to enroll them into your course. Here's a video.

Can I correct my student’s email address? 

• You will not be able to edit email addresses or fix typos once you have enrolled your students. If you need to make changes to your students' accounts, email us with all the relevant information (error + correction) and we will make the change for you. 

Can I enroll students without an email address?

• Yes. Accounts are tied to usernames, and students do not use email addresses to log into their student accounts. If you do not want to add your students' email addresses, just use a fake address or your own. However, this also means you won't be able to email students from your instructor account or send them password reset links. 

How can I send enrollment emails from my instructor account?

• There are two ways you can send your students enrollment emails:

  • 1. Upon manual enrollment (Automatic enrollment email)

       • • While you are enrolling students manually, you will see the option to send an enrollment email at the bottom of the page.

         • You can enroll students manually by going to Course Admin - Classlist - Add participants - Create and enroll a new user. More on that under Enrollment. 

    2. In bulk, from your classlist page (Customized enrollment email)

       • • You can send a custom enollment email from your classlist page. 

         • Select several student accounts and email them their login information (username and password) as well as a link to the login page. More on that here. 

         • A customized enrollment email is a good option because it allows you to share additional information with students, including their passwords. 

What information does the automatic enrollment email contain?

• The enrollment email sent automatically from D2L (as part of manual enrollment) will contain a link to the login page, and the student's username. They will not include passwords.

• Automatic enrollment emails do not include passwords because passwords are not created automatically. Students' passwords are created by the instructors, which means D2L (our platform) can't access them or share them in automatic emails. 

My students never received the automatic enrollment email I sent them. Should I reenroll them?

• No. There is no need to reenroll them. Automatic enrollment emails do not contain links students can use to automatically access the course. They will only include a student's username and a link to the login page. 

• Accounts in D2L (the platform we use to host our courses) are tied to usernames, not emails. If you re-enroll a student, they will get a new username (e.g. John.Doe1 instead of John.Doe), which means the initial enrollment email you sent them will become invalid. 

• Here is what you should do instead:

  • • Ask the students to check their spam folders.

    • Send the enrollment email manually from your instuctor account.

    • If enrollment emails from your instructor account are not being delivered, send everyone a regular email with their login information or contact dvsupport@petersons.com. 

Can I remove last years’ students from my class?

• There is no need to delete students from your account. There are two things you can do if you want to keep your old and new courses separate:

1. Archive your old class

• • • If you move your old student group into the archive section,  they will still be enrolled into your course. 

    • You can filter your classlist according to section to make sure you are looking at your current sections. 

    • Here is how you can archive students: Archive students - Dean Vaughn

2. Create a new course for your new group

• To keep your new and old classlists completely separate, let us know so we can set up a new course for you.  More on that under Sections. 

Can I remove students from my class if they dropped the course (never logged in)?

• You will not be able to remove students who dropped the course.

• If a student never logged into the course, made zero progress or dropped your class, email us their first name, last name, username and email. We will remove their account and credit you with an extra available seat. 

Why is my student deactivated?

• While unused licenses do not expire, every time you enroll a student, their account is valid for 1 year (unless you purchased 2-year access). Once their account expires, they will be unable to log into the course. 

• If you have enough licenses left, you can crete  a new account for this student (with a new username), in which case they can access the course again, but all their course progress will be lost, as it is tied to the original account. 

Can I remove a deactivated student from my class?

• You will not be able to remove (i.e. delete) deactivated students from your course instance. There is also no reason to remove them since they can't access your course anymore.

Can I reactivate a student's account? 

• You will not be able to reactivate a student's account. 

• If you need us to reactivate one of your students, email us their name, last name and email address. We will reactivate them and remove 1 from your total number of available licenses. 

What are roles for?

• Roles determine your level of access in the platform. The two roles you can choose from are Dean Vaughn Instructor and Dean Vaughn Learner. As an instructor you will only be enrolling students, so the only role you will neeed is Dean Vaughn Learner. 

• Make sure to always enroll students using Dean Vaughn Learner, otherwise they will have the ability to alter your course settings and their class progress will not be recorded. 

Can I change a student's role once I have enrolled them into the course?

• Yes. Here's how you can do that:

  • 1. Go to Course Admin - Classlist.

    2. Find the student in the classlist and check the box next to their name. 

    3. Click on the Enrollment button on top the spreadsheet. 

    4. When a new window opens, select Dean Vaughn Learner (+ your client ID number) from the drop-down menu. 

    5. Save changes when you are done. 

Take a look at this video to see exactly how to change a student's role. 

Can I create custom quizzes?

• You will not be able to create new quizzes. Our module quizzes are automatically graded, and adding new ones would disrupt the overall grading system. 

Can I add or delete questions from existing quizzes?

• You will not be able to add or remove questions from the existing module quizzes. 

Can I delete quizzes from the content tab? 

• You will not be able to remove any content from the content tab, including quizzes. 

How can I preview a quiz? I want to take a look at the questions before the students take the test.

• To preview a quiz, do the following:

  • 1. Go to Course Admin - Quizzes.

    2. Find the quiz you would like to preview. 

    3. Click on the down arrow icon next to the name of the quiz to open the drop-down menu. 

    4. Select Preview. 

This will allow you to preview the questions or take the test. 

Can I view past quiz attempts? 

• Yes, here is how you can view past quiz attempts:

1. Go to Course Administration - Quizzes

2. Select a quiz from the list, click the down arrow icon to open the drop-down menu. 

3. From there, select Grade. 

4. This will take you to a new page where you will be able to view all quiz results, per student and per attempt.

5. You can switch to the next student by clicking the right arrow in the upper right corner of the page. Otherwise, you can click on "Back" to go back to the Quiz page from step 4. 

6. Here's a video to show you how to access quiz results. 

How can I edit quizzes?

• To edit quiz settings, do the following:

  • 1. Go to Course Admin - Quizzes

    2.  Click on the quiz you want to edit to view quiz properties. Depending on what you want to change, go to the General, Restrictions or Assessment tab.

Can I limit the number of times my students can take a test?

• Yes. To limit the number of times your students can take a test, do the following:

  1. 1.  Go to Course Admin - Quizzes

     2.  Click on the quiz you want to edit to view quiz properties. 

     3. Go to the Assessment tab and scroll down to Attempts and then Attempts Allowed. 

     4. Select 'Unlimited' or choose a number to limit attempts and click on Save or Save and Close to save changes. 

Can I set a time limit for a quiz?

• Yes. To set a time limit for a quiz, do the following:

  • 1. Go to Course Admin - Quizzes

    2.  Click on the quiz you want to edit to view quiz properties. 

    3. Go to the Restrictions tab and scroll down to Timing. 

    4. Select the Recommended Time Limit or the Enforced Time Limit. 

       • The recommended time limit will be 120 minutes by default, but you can edit this time limit in the box. 

       • If you opt for an enforced time limit, you can set a time limit, a grace period and decide what happens to a students' quiz attempt once the grace period expires. The options are:

         •  a) student can keep working

         •  b) the student can't make further changes or 

         • c) the student can keep working but the attempt will be scored 0 after the grace period expires. 

    5. Click on Save or Save and Close to save changes. 

Can my students take a break and then resume a quiz attempt?

• Unless you set a time limit and prevent students from resuming a quiz attempt once their time limit (grace period) expires, your students can take a break and resume a quiz attempt at a different time.

• If a student needs to pause a quiz attempt, they should click the 'Back to content' button to go back to their student dashboard. 

• To resume a quiz attempt, students need to go back to their Content tab. The last content they accessed will be automatically offered to them at the top of the page. They should click the blue 'Resume' button to resume the attempt. 

• If you set a time limit, please note that the timer will keep running when your students click off the quiz to take a break. 

I need one student to retake the final test. Can they bypass restrictions and take the test?

• If you need to grant a student special access to a test, send us their username and email. Out tech support will take care of it for you. 

Can I set up different start dates for a quiz, one for each of the sections within the same course?

Scenario: 

You have two sections, Section A and Section B, within your Medical Terminology course. You would like Section A to take the Final Exam at 8 am, and Section B at 1 pm. 

Answer:

You will not be able to set up different start dates for a quiz for different sections within the same course (instance). 

As you can see here, if you create multiple sections within the same course, they will see all course content at the same time. There is no way to set up special content visibility for sections within the same course. However, if you would like to limit content visibility so that different groups are unable to access course content like quizzes at the same time, here are some alternative options:

• Set up password protection for your quiz: 

  1. Go to Course Admin - Quizzes,

  2. Find the quiz and click on it to open the Edit Quiz page,

  3. On the Edit Quiz page, click on the Restrictions tab, 

  4. Scroll down to Optional Advanced Restrictions - Password, 

  5. Set a pasword and click on Save or Save and Close to save changes. Students who do not have the password will be unable to access the quiz. You can change the quiz password any time. 

• Set up IP restrictions for your quiz (for in-classroom teaching, if your students are accessing the quiz from the same place, e.g. the school):

  1. Go to Course Admin - Quizzes,

  2. Find the quiz and click on it to open the Edit Quiz page,

  3. On the Edit Quiz page, click on the Restrictions tab, 

  4. Scroll down to Optional Advanced Restrictions - Add new IP range,

  5. Type your (school's) IP address into the first 4 cells, as shown here. 

  6. Click on Save or Save and Close to save changes. Students will not be able to take the quiz from home, or any place except the one the IP address belongs to. 

These two options will help you set up special restrictions to prevent students from 2 different sections from taking the quiz at the same time. However, if you would like us to help you move your sections into different courses, let us know which section you would like us to move and we can enroll the students into a different course instance. Disclaimer: Please note that removing student accounts from one course to enroll them into another will irreversably reset their class progress (content viewed, quizzes).

Can I get an email whenever a student submits a quiz attempt?

• Yes, you can set this up for each student and each individual quiz. 

• To receive an email whenever your students finish a test, do the following:

1. Log into your account.

2. Go to your online course. 

3. Proceed to Course Admin - Quizzes. 

4. Select a quiz, right click to open the drop-down menu. Select 'Edit' from the menu. (Screenshot)

5.  When a new window opens, stay on the Properties tab. (Screenshot) Scroll all the way down, to the 'Notification email' bar. (Screenshot) 

6. Enter your email address and click 'Save and close'. 

• You will receive an email notification whenever one of your students submits a quiz attempt. 

Can I share an announcement with only one of my sections?

• Yes. Here's how you can do that:

  1. Go to Course Admin - Announcements.

  2. Create a new announcement.

  3. Scroll down to Additional Release Conditions. 

  4. Click on Create and Attach. 

  5. Select Classlist - Section enrollment from the 'Condition Type' drop-down menu.

  6. Select a section from the 'Condition Details' drop-down menu. 

  7. Click on Create.