Macbooks

Apple Tech Support

• Contact DIIT HelpDesk for DOE Mac laptops

• Remote Learning Support

• Getting Started with Your iPad

• Send an email to appleprofessionallearning@apple.com to request a virtual coaching session.

• To request a removal of an iPad activation lock, or any other iPad issue, send an email to the AppleCare acnycdoe@group.apple.com and provide the following information: Serial number, School/department name & address, Customer name & phone number. Brief description of the issue

• Call AppleCare Support for the NYCDOE at 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE)

• To request for an app to be installed on DOE loaner iPads (COVID-19), email remotelearning@schools.nyc.gov include “iPad App” on the subject line.