Embedded Files
Assistive Technology Devices
Assistive Technology Devices
Center for Assistive Technology (non-D75)
Family Support: ATFamilySupport@nyccatteam.org
General mailbox: catteam@schools.nyc.gov
District 75
Family Support: D75ATFamilySupport@d75edu.com
General mailbox: D75ATteam@schools.nyc.gov
Training Request
Training Request
Click here to access the Training Request Form
Click here to access Saturday Academy Training
General Device Inquiries
General Device Inquiries
Call the DOE IT Service Desk at 718-935-5100
for Macbook, iPad and Windows devices.
Select the appropriate language and press one of the following options:
For Password Reset, press 1
For Device Connectivity, Hardware and Application Support, press 2
For Office 365, OPT, DSF, OFNS and PSAL Support, press 3
For ATS Application Support, press 4
For Remote Learning Support, press 5
Who Is My District's ASE?
Who Is My District's ASE?
Click here to search for DOE contacts: Borough Citywide Offices
Center for Assistive Technology
Family Support: ATFamilySupport@nyccatteam.org
General mailbox: catteam@schools.nyc.gov
District 75
Family Support: D75ATFamilySupport@d75edu.com
General mailbox: D75ATteam@schools.nyc.gov
For lost or stolen device from school or home, a Police Report must be completed and submitted prior to a new device being issued. Click here to file a police report online:
Transition - What happens to my child's AT device when my child transitions from elementary to middle school or middle school to high school?
Transition - What happens to my child's AT device when my child transitions from elementary to middle school or middle school to high school?
If your child has been issued an iPad with an asset tag (silver sticker with barcode) starting with DOE-ARST, the iPad should remain with the student throughout their time enrolled in NYC Public Schools. If a student with one of these devices transfers schools, the device should remain with the student. If the student transfers out of NYC Public Schools entirely, the device should be returned to the school they are exiting the system from.
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