Service Support Costs

Service Support Costs are the additional patient care costs associated with the research, which would end once the research study in question had stopped, even if the patient care involved continued to be provided.

This therefore means the following activities for each NIHR Non-Commercial study can be claimed via the online claim form:

*Please note: Individual Service Support Cost Information is listed for each study on the Open or Closed Study Section of the East Midlands RRDN Primary Care Research Website; this will detail the exact Service Support Activities you will be paid for in regards to each individual study and the corresponding amount you should expect to receive. Payments will made as per the study information listed on the website.

• Obtaining Informed Consent

You do not need to provide a Service Support Cost claim for this. We use recruitment data from the national Open Data Platform — verified by the study team — to determine your payments. You will be compensated based on these records.

• Preparation & Database Search

Please input the date the search was completed.

• Eligibility Screening

Please input the date the database search list was screened.

• Mailouts / Text Messages to Potential Participants

Please input the date that potential participants were contacted via mailout / text messages, as well as the number of potential participants contacted.

As some studies require multiple mailouts to be sent, you may input data for up to 3 completed mailouts in total.

• Opportunistic Approach

No information required, we just ask you simply confirm that the this activity has taken place at your site. Recruitment figures are taken from the national research Open Data Platform, which are uploaded / verified by each Study Team, and therefore you will be paid in accordance with this.

• Additional Research Activity

Sometimes there will be additional activities that will be paid as a Service Support Cost to sites. Please refer to individual study information found on the East Midlands RRDN Primary Care Research Website where required.

Click Here to Download the Service Support Cost Claim Checklist

The form can be submitted as many times as you require and we encourage you to complete this on a regular basis or as required as per your sites activities.

Please submit all current financial year service support costs claims via the Service Support Cost Claim Form before the year-end deadline. 

Late claims will not be processed.

Click the button below to start your claim:

2026/ 2027 Estimated Service Support Cost Payment Timetable