ID&T Tech HELP Blog

February 3, 2025

Hello school faculty and staff,

This email is to remind you that Saddleport will be retired over the summer and replaced by Portal Plus for the upcoming school year! Portal Plus is a modern platform that includes all the same tiles you currently use, so you’ll feel right at home—but with a sleeker experience.

Duo Two-Factor Authentication

Duo is required to access Portal Plus.
You can set up Duo via the mobile app on your phone for instant access, or request an authenticator tokenfrom us. Both methods are available and can be used interchangeably, but at least one must be enrolled to access Portal Plus.
Enrollment emails have already been sent—if yours has expired, please request a new enrollment email via helpdesk.

Next Steps

Enroll in Duo as soon as possible—this will ensure you’re ready to go when Portal Plus officially launches.
Explore Portal Plus once you’ve enrolled; all your Saddleport tiles have been imported, making the transition as seamless as possible.

Forms & Feedback

There is a Frequently Asked Questions (FAQ) page set up to answer general questions you may have about Portal Plus.
We encourage you to share your thoughts and suggestions through our Portal Plus Feedback Form—your input will help us fine-tune the experience.
If you’d prefer an authenticator token instead of the mobile app, please fill out this Request Form.

Secondary Schools

Secondary students will receive their invites soon—stay tuned for more details.

We appreciate your enthusiasm and cooperation as we make this exciting change. If you have any questions or run into any issues, feel free to contact the Help Desk. We can’t wait for you to experience the improved Portal Plus!

Thanks,

Brooks Rockett

Information Systems Analyst l Technology Services

E-mail: Brooks.Rockett@svusd.org | Office: 233 452

January 9, 2025

Dear Users,

We have exciting news to share regarding a new feature from Barracuda, our Email filter partner. Barracuda will now add abanner for external emails to help you identify potential malicious Emails from external senders.

What to Expect?

Beginning January 10th, 2025, all external Emails will have a banner at the top of the email message. The banner messages are designed to help you identify potential scams or phishing emails that you can delete. The banner will not interfere with “email preview” if you use that feature on a mobile device. Banner samples are below.

For any questions regarding the new banner, please get in touch with the Help Desk at Extension 234357.

On behalf of Technology Services, thank you for your continued vigilance with external email phishing and scams and for helping keep your data safe and our network secure!

A friendly reminder: NEVER PROVIDE YOUR PASSWORD OVER THE PHONE, VIA EMAIL, OR THROUGH A LINK FROM AN EMAIL.

Below are sample banner notices that you will see if the external email message meets the banner criteria:

December 16, 2024

We’re pleased to invite you to join Portal Plus!

Starting next year, Saddleport will transition to Portal Plus, a new single sign-on platform for students and staff.

Portal Plus will succeed Saddleport due to the software company discontinuing support for Saddleport.

How to get started:

Beginning this Wednesday 12/18, after receiving your Duo invite (see *note below)--

Navigate to the Portal Plus website: https://go.svusd.org/portal

Please note:

For security, login requires multi-factor authentication (MFA). However, you are not required to use your personal device.
* Wednesday morning (12/18) you will receive another email directly from Duo Security (duosecurity.com) inviting you to join Duo for Multi-Factor Authentication (MFA).
Anyone who feels comfortable using the Duo authenticator app on their personal device can get started after receiving the email invite.
The district will be providing hardware authenticators as an alternative to anyone who requests one.
- We encourage you to take this survey about your MFA preferences, which allows you to request an authenticator.
More about how to set up DUO and questions are found in the FAQ.

Once you log in, you can access your assigned applications and resource tiles.

Portal Plus also allows you to add application or resource tiles throughout the school year, as needed.

An up-to-date list of frequently asked questions and answers can be found here.

Your feedback matters; please submit a survey response using this survey link.

We welcome any feedback on the new portal platform!

If you have trouble logging in, you can reach the help desk directly by email: helpdesk@svusd.org or by phone: (949) 855-4357

Thank you,

Brooks Rockett

Information Systems Analyst l Technology Services

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