Review change impacts and key system configuration and designs.
Review change impacts and key system configuration and designs.
Over the past year, the Workday Student project team completed 4 major milestones: Customer Confirmation Sessions (CCS). These sessions help to ensure that the designs of our business processes align with the needs of each functional area, and help to facilitate and support change management.
What’s a Customer Confirmation Session?
It’s a walk-through of system configurations and business processes that have been built in Workday for specific workstreams. CCS allows stakeholders to preview how Workday will look, feel and work. Sessions included key decisions made in the following areas:
Registrar (academic set up, student records, curriculum)
Office of Student Success (advising)
Student Financial Services (student accounts and financial aid)
Admissions
Technical (data conversion, integrations, reporting, security)
With CCS complete, the project now moves into End-to-End Testing—a phase where the full system is tested from start to finish to confirm that processes are connected, functioning properly, and ready for go-live in December 2026.
Watch the team CCS presentations and review the summaries:
Read a cumulative summary of the design decisions by workstream:
There will formal differentiation of non-standard terms for halves of semesters (e.g. Fall 1, Fall 2), allowing tasks like administering grades in the middle of the semester much easier;
There will be more comprehensive and consistent tracking of student academic objectives.
Improved communication capabilities and transparent workflows:
Using Notes and Questionnaires in Workday will help to streamline collection of and consolidate information into one system.
Coordinated Onboarding process capabilities for New and Continuing Students:
Current process includes multiple offices maintaining separate information, tracking manually through spreadsheets; moving this into Workday allows for efficient tracking of key student data in one system while eliminating manual processes and reducing chances for errors.
Initial discussions have begun to plan out Student Journeys, which will allow us to build intentional tracks (e.g., new student onboarding) for students to complete at different parts of their academic lifecycle (more information about Student Journeys will be shared in late spring 2026).
Students will be able to update their personal information and share it more securely.
Students will have the ability to better control the information seen by third parties; more tailored access can be granted to view academic progress, holds, and documentation.
FERPA release authorizations will now be managed in Workday, replacing the use of scattered paper and pdf forms.
Students’ test scores will be tracked through Workday, instead of in multiple systems, and be reportable for assessment;
Student tags will allow reporting to focus more on specific populations;
Credit articulation improvements:
Currently, a very manual process using two systems (Slate and Colleague); this information will continue to be crafted in Slate, but imported into Workday and transparent to students.
Integrations between Slate (MHC’s application system) and Workday being finalized, which will initiate admitted student account creation in Workday.
Cross-listed courses will now be able to exist as a single course definition, allowing for efficiency in maintaining descriptions;
The Reserve Capacity functionality in Workday will allow class seats to be set aside for defined populations of students;
Workday will facilitate a more comprehensive degree audit.
Workday will facilitate a more comprehensive degree audit making it easier for students and advisors; all programs of study will have a unique, detailed degree audit.
Requirements will be better defined, built out and visible allowing a student to better track their progress.
A better degree audit process with fewer logins for advising purposes.
Course listings with multiple sections, including labs and lectures, will now be consolidated into a single course definition, reducing the time spent and potential for errors in manually-updated descriptions and postings.
Advisors and students will now be able to search specifically for open seats in courses.
Advisors will be able to view a student’s full academic case file in Workday, without needing to toggle between multiple systems (like Colleague and Pathways).
Major and minor requirements will be visible in real-time, allowing students to track their progress toward graduation easily.
Permission requests for off-campus courses counting toward a major will now be initiated and authorized in Workday, eliminating the need for the student to track down approvals in-person.
Appointment booking will now integrate directly with Google calendar, allowing students to see real-time availability to find support from various campus offices.
A feedback tool will allow a student’s support network to give feedback, raise and track concerns, share timely information, and refer a student to campus resources.
The Academic Hub and Advising Hub help merge student and advisor tasks, actions, and information in one place.
Workday will provide a centralized location for students to view and manage their financial information;
Student accounts will be maintained in one system and incorporate automated reconciliation processes;
A redefined charge code structure will simplify account charges;
Work-study earnings and reporting processes are being refined to ensure greater consistency between Finance, Student Financial Services, and the information reported back to students.
Major improvements to processing of student refunds and student credit memo changes:
Refunds currently require several systems, is a slow process and results in paper checks; refunds will change to direct deposit (ACH) into a student’s checking account.
Streamlined document processing and improved security in Workday will remove the need for information sharing via email.
Student Notes to be shared with campus stakeholders as part of holistic advising network; notifications to be sent;
Satisfactory Academic Progress (SAP) calculations and appeals will move to Workday, improving efficiency and transparency for both SFS and students.
SFS staff will now complete 1098-T tax forms in Workday (previously handled by an outside company); students will also be able to view these forms within Workday.
The paper-based review process which regulates financial aid for students failing to meet Satisfactory Academic Progress (SAP) will be automated in Workday, creating better communication flow between a student and multiple campus offices.
Aid disbursement will become automated, eliminating a daily 3-hour manual process.
Students will be able to set up their bank information for electronic payments during their initial onboarding.
Students will receive automated, tailored notifications based on their specific account balance and upcoming due dates.
Payments from international wires and 529 savings plans will now post to student accounts automatically, eliminating the need for manual staff entry.
Future tax forms will be available directly in the system and will include a breakdown of how each calculation was made, providing better clarity for students and families.
To help customize the onboarding experience, new students will receive a personalized, streamlined step-by-step guide to help them complete required tasks.
All students will have access to a dedicated career readiness journey that will help to track career milestones throughout their years at the college.
Multiple Programs of Studies can be assigned to a student record concurrently, making it easier to track programs;
Non-credit student records will now show Continuing Education units;
An integrated Student Profile designed to show their current course schedule, their academic history, transfer credits external records, and degree audits will streamline the information displayed for faculty and staff.
Grade change requests will now be initiated directly in Workday through faculty self-service, rather than through email.
Students will use Workday request forms to declare and/or drop programs of study, replacing the need to print, email, or deliver paperwork between offices.
A much cleaner view into transfer credit articulation for transfer students.
The waitlist process will become more automated: when a seat opens, the system will automatically send an "offer" to the next student, who then has 48 hours to accept. This keeps the process moving even during breaks when the registration system is otherwise closed.
The graduation application will be more comprehensive, capturing all necessary data at once. If a student’s digital audit shows all requirements are met, department chairs will no longer need to manually confirm completion, creating a much faster sign-off process.
All transcript requests will move to a single automated partner, allowing for faster delivery through secure digital PDFs.
MHC data migrated from Colleague into our newest testing tenant (the CTCT) was validated at 98.7%, much higher than the expected target of 85%;
Security review is ongoing to make sure everything has been migrated correctly to Workday.
Reporting: This workstream continues to make steady progress on building student reports that will serve the functional teams’ needs. Seven Custom Workday reports have been approved, and more are in the testing phase.
Data conversion (moving institutional data from current systems into the new Workday Student system): Team members focused on this work are seeing extremely high data validation rates (i.e., 99% accuracy) as more data is converted into Workday Student.