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On August 13th, the Workday Student implementation leads and subject matter experts held a Customer Confirmation Session (CCS) for topics discussed in Workset B. This session highlighted the outcomes of many weeks worth of cross-functional discussions and demonstrated the latest configuration decisions in the implementation tenant. Members of the Leadership Council and Summit Project sponsors were able to see how our new student information system (SIS) will work. 

We’re excited to share some general “wins” with you: 

• Improved user experience for students to view, take action, and receive updates on their student accounts and academic journey.

• Streamlined operations within one system of record and a reduction of manual processes; 

• Leveraging system configuration for improved reporting capabilities and targeted onboarding and engagement campaigns.

• Tailored security to allow multiple stakeholders who engage with students the right level of visibility and access to student information.

More details about “wins” by workstream are described below: 

Academic Foundation

• • Improved communication capabilities and transparent workflows: 

    • Using Notes and Questionnaires in Workday will help to streamline the collection of and consolidation of information into one system.

  • Coordinated Onboarding process capabilities for New and Continuing Students: 

    • Current process includes multiple offices maintaining separate information, tracking manually through spreadsheets; moving this into Workday allows for efficient tracking of key student data in one system while eliminating manual processes and reducing chances for errors.

Admissions

• • Credit articulation improvements: 

    • Currently, a very manual process using two systems (Slate and Colleague); this information will continue to be crafted in Slate, but imported into Workday and transparent to students.

Curriculum & Advising

• • Workday will facilitate a more comprehensive degree audit making it easier for students and advisors; all programs of study will have a unique, detailed degree audit.

  • Requirements will be better defined, built out and visible, allowing a student to better track their progress.

  • A improved degree audit process with fewer logins for advising purposes.

Student Financials & Financial Aid

• • Major improvements to processing of student refunds and student credit memo changes: 

    • Refunds currently require several systems, is a slow process and results in paper checks; refunds will change to direct deposit (ACH) into a student’s checking account.

  • Streamlined document processing and improved security in Workday will remove the need for information sharing via email. 

  • Student Notes to be shared with campus stakeholders as part of holistic advising network; notifications to be sent;

  • Satisfactory Academic Progress (SAP) calculations and appeals will move to Workday, improving efficiency and transparency for both SFS and students. 

If you’re interested in watching the CCS for Workset B, please feel free to review the slides and recording. Reach out to the Project Team (mhc-feedback-g@mtholyoke.edu) if you have any questions.