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On December 5, the Workday Student implementation leads and subject matter experts held a Customer Confirmation Session (CCS) for topics discussed in Workset C. This meeting highlighted the continued, extraordinary work completed by the team since August, which includes additional configurations for Workday Student functionality. The team continues to prioritize streamlining workflows and reducing manual processes to increase efficiency for students, faculty, and staff.

Members of the Change Network and MHC’s Leadership Council joined the session to hear more about the team’s accomplishments. Here are some of the highlights noted from each workstream: 

Technical Workstreams 

• Reporting: This workstream continues to make steady progress on building student reports that will serve the functional teams’ needs. Seven Custom Workday reports have been approved, and more are in the testing phase. 

• Data conversion (moving institutional data from current systems into the new Workday Student system): Team members focused on this work are seeing extremely high data validation rates (i.e., 99% accuracy) as more data is converted into Workday Student. 

Student Financial Services (SFS) team

• SFS staff will now complete 1098-T tax forms in Workday (previously handled by an outside company); students will also be able to view these forms within Workday. 

• The paper-based review process which regulates financial aid for students failing to meet Satisfactory Academic Progress (SAP) will be automated in Workday, creating better communication flow between a student and multiple campus offices. 

• Aid disbursement will become automated, eliminating a daily 3-hour manual process. 

Curriculum and Advising

• Course listings with multiple sections, including labs and lectures, will now be consolidated into a single course definition, reducing the time spent and potential for errors in manually-updated descriptions and postings. 

• Improvements to the degree audit will now make it more comprehensive and easier to locate.

• Advisors and students will now be able to search specifically for open seats in courses. 

• Advisors will be able to view a student’s full academic case file in Workday, without needing to toggle between multiple systems (like Colleague and Pathways).

Student Records

• Grade change requests will now be initiated directly in Workday through faculty self-service, rather than through email.

• Students will use Workday request forms to declare and/or drop programs of study, replacing the need to print, email, or deliver paperwork between offices. 

• A much cleaner view into transfer credit articulation for transfer students. 

Academic Foundations

• Initial discussions have begun to plan out Student Journeys, which will allow us to build intentional tracks (e.g., new student onboarding) for students to complete at different parts of their academic lifecycle (more information about Student Journeys will be shared in late spring 2026).

Admissions

• Integrations between Slate (MHC’s application system) and Workday being finalized, which will initiate admitted student account creation in Workday.

If you’re interested in learning more about the CCS for Workset C, please feel free to review the slides and watch the recording. Reach out to the Change Management Team (mhc-feedback-g@mtholyoke.edu) if you have any questions.