Questions and Answer
FAQ's for Clients:
FAQ's for Clients:
*How come I see people getting food before the pantry opens? Well there are a number of reasons for this. 1)We have volunteers that deliver to other clients and they pull the food for those orders and take them out to their cars for later delivery. 2)We serve over 150-170 families each large pantry so, if we are ready we will start early. It is important to know we do NOT always start early. We start at 5am. 3)If we have a lot of volunteers that have called off we will start early to ensure that we don't have clients waiting for long periods of time.
*How come I see people getting food before the pantry opens? Well there are a number of reasons for this. 1)We have volunteers that deliver to other clients and they pull the food for those orders and take them out to their cars for later delivery. 2)We serve over 150-170 families each large pantry so, if we are ready we will start early. It is important to know we do NOT always start early. We start at 5am. 3)If we have a lot of volunteers that have called off we will start early to ensure that we don't have clients waiting for long periods of time.
*Why do I seem to wait a long time sometimes and then the next time I get right in? We there are a few reasons for this: 1)We have a lot of clients show up early. 2)We only have run out of carts to work with, we can not go around to pull orders if clients are sitting in the lobby with their carts or have them outside... the faster the carts come back in is the faster we can serve our clients. 3)We have a lot of volunteer staff members call off. Please remember we are all volunteers trying to bless your life with food, we will try to serve you as quickly as possible.
*Why do I seem to wait a long time sometimes and then the next time I get right in? We there are a few reasons for this: 1)We have a lot of clients show up early. 2)We only have run out of carts to work with, we can not go around to pull orders if clients are sitting in the lobby with their carts or have them outside... the faster the carts come back in is the faster we can serve our clients. 3)We have a lot of volunteer staff members call off. Please remember we are all volunteers trying to bless your life with food, we will try to serve you as quickly as possible.
*Bread that is donated is produced without the preservatives so you must use your bread within a day or two, or freeze it to prevent molding. Remember if it hot outside or in your house the bread will mold quicker. Take measures to make your bread last longer for your family.
*Bread that is donated is produced without the preservatives so you must use your bread within a day or two, or freeze it to prevent molding. Remember if it hot outside or in your house the bread will mold quicker. Take measures to make your bread last longer for your family.
*What do we need to remember? We are all volunteers and it is important that you remember we are doing this because we are hoping to help you. Please treat us with respect. Please respect the rules.
*What do we need to remember? We are all volunteers and it is important that you remember we are doing this because we are hoping to help you. Please treat us with respect. Please respect the rules.
*Meat donations are picked up the morning of the food pantry and arrive at the food pantry completely frozen (unless they have just moved it out of the meat case at which time it will not be completely frozen) at approximately 5:15am. We unload it and take it right into the kitchen and freezers.
*Meat donations are picked up the morning of the food pantry and arrive at the food pantry completely frozen (unless they have just moved it out of the meat case at which time it will not be completely frozen) at approximately 5:15am. We unload it and take it right into the kitchen and freezers.
*Side note: When the meat reaches the date on the packages BJ's immediately freezes it to ensure the freshness of the product. We ask you to do the same, take appropriate measures to ensure your meat, fish and extras get back in the freezer as quickly as possible. When taking it out to your car put it in a cooler or the bags used to keep frozen items cold. Also be sure to never eat meat or fish that does not smell appropriately.
*Side note: When the meat reaches the date on the packages BJ's immediately freezes it to ensure the freshness of the product. We ask you to do the same, take appropriate measures to ensure your meat, fish and extras get back in the freezer as quickly as possible. When taking it out to your car put it in a cooler or the bags used to keep frozen items cold. Also be sure to never eat meat or fish that does not smell appropriately.
*Refrigerator Products that come from the Foodbank of WNY is brought in a refrigerated truck and comes into the pantry and these things are the first thing put away into the freezers and refrigerators.
*Refrigerator Products that come from the Foodbank of WNY is brought in a refrigerated truck and comes into the pantry and these things are the first thing put away into the freezers and refrigerators.
*What to do when something that we should improve upon? We want to ensure you that we are taking extra measures to ensure the product is the best we can provide it to you. However, you can make a complaint or ask questions by texting: 716-221-0190, calling 716-842-1300 or even calling the Foodbank of WNY at 716-842-1305. Please remember the best way to work with us is call us directly so we can work to see if there is something we can do. If you go directly to the foodbank it may take time before we get the call and then we may not have control to fix something immediately. Just like work it is best to go up the chain of command and not skip us, we are all volunteering and it is only right that you come to us first.
*What to do when something that we should improve upon? We want to ensure you that we are taking extra measures to ensure the product is the best we can provide it to you. However, you can make a complaint or ask questions by texting: 716-221-0190, calling 716-842-1300 or even calling the Foodbank of WNY at 716-842-1305. Please remember the best way to work with us is call us directly so we can work to see if there is something we can do. If you go directly to the foodbank it may take time before we get the call and then we may not have control to fix something immediately. Just like work it is best to go up the chain of command and not skip us, we are all volunteering and it is only right that you come to us first.
*How do I volunteer? Email DMS@morlockfoundation.org or call 716-842-1300 for more information.
*How do I volunteer? Email DMS@morlockfoundation.org or call 716-842-1300 for more information.