Remove student from situation and make time to speak to student about the incident

Communication Techniques

• Use an empathetic tone and body language (Remain cool, calm and collected)– avoid crossing your arms

• Keep responses brief, succinct, and to the point – avoid lecturing

• Try re-direction if student is able to be de-escalated

• Use humour

• Use reflective listening:

  1. • “I am hearing that you feel this assignment is unnecessary”

     • “I hear you telling me that he took your toy away”

• Validate student’s feelings:

  1. • Aggression: “I know that you got mad after that”

     • Sadness: “ I can see you are sad about this”

     • Anxiety: “When you tap your feet, I’m guessing you are worried about the test”

• Ask open ended questions

  1. • "What are the things/methods you can do/try?"

     • "How do you want your friends to help you when this happened again?"

Teach alternatives:

• “Tell me some things you could have done differently”

• “The next time, you get mad, try walking away and taking a break”

Use Start Commands

• Intervention Central : Effective Teacher Commands | Intervention Central