The Sandbox Incident Reporting

The full Mindler Global Clinical Incident Reporting, Analysis and Learning Policy can be found here. 

What is clinical incident reporting? 

Reporting an incident is one part of a system where we learn from potential occurrences of healthcare related harm. Mindler takes a learning stance, not a blaming stance, towards clinical incidents. 

How do I recognise a clinical incident?

It is not possible to give an exhaustive list of possible incidents. It can be helpful to try to answer the question: Did something unintended or unexpected happen during the course of patient engagement, assessment, treatment or discharge?

For more information, please refer to The Sandbox Clinical Handbook here. 

What will happen once I’ve submitted my report?

You will receive email updates on the progress of your report through the system. A Clinical Incident Report Administrator (CIRA), The Sandbox clinical lead, will pick up your report and get back to you if they have any further questions. If there is further action required, the CIRA will update you on this. There may be times that your line manager will be notified if further support is needed. Once the report has been finalised, the CIRA will update you via email on what happened as a result of your report being submitted. At any time, you can communicate with the CIRA by replying to the emails sent to you.