B2B

           Mindler clients can access our services via three ways:

• D2C - client comes directly to the app and pays for their session using a credit/debit card 

• PMI - client comes via their private medical insurance eg Vitality using one of their approved sessions to complete the booking. Our billing team                             then submit an invoice following the completed session.

• B2B - client uses a code issued by a third party eg their employer, a charity to access our services

Checking Payment Methods

• D2C - If a client has paid using their credit/debit card then you will see this the payment method in the list of bookings in Mindler Care

• Vitality - You will see the client's membership no in the client page in Mindler Care and if you click on "Codes" you will find further information including.                  the policy renewal date, the number of sessions approved and the number of sessions completed

• B2B - You will see the number of sessions approved and completed in the "Codes" section in Mindler Care for the client                      

            From 1st September 2025, our new corporate partner Profitability are offering access our our services for their employees. Staff members will be entitled to

           access iCBT only or up to 6 sessions using a promo code provided to them by their HR department

             How to find out the client's payment method

• The quickest and easiest way is to log into their account in Mindler Care and click on "Codes"

•  The source and code will let you know if it is Vitality, Beder or B2B

• You can also see how many sessions clients are entitled to have and how many have been used already for completed or scheduled sessions 

• The bookings page also has a payment methods column which shows B2B or credit card

            New Corporate Partner

• We welcome a new corporate client who is offering access to 6 sessions for their employees

• You can request 6 further sessions If there is a clinical need

• Please contact our Customer Service team if the client is in need of further sessions

• The CS team will send the client a code for up to 6 more sessions with a 50% discount - the client pays half price at the time of booking and we will                   invoice the employer for the other half

• You will be able to identify these corporate clients when you see the promo code ABILITY-SEPT2025 which is valid for one year 

Notes

• The code is only available to employees and is not available for any other clients

• Employees will be given the code to access the first 6 sessions by their HR department

• If there is a clinical need for further sessions, you can contact Mindler's Customer Service team via email support@mindler.co.uk with the user ID                    advising them that there is a clinical need for up to 6 more sessions. The CS Team will send another code to the client via DM in the app which the                        client can addto their account which will give them 50% off. The client will pay half at the time of booking and we will invoice our corporate partner to                    pay the other half of the session fee

• All codes are subject our our usual policies .- clients can reschedule or cancel up to 24 hours before the session start time. Codes are non-refundable                 and non transferable. All sessions must be booked whilst the code is active. Any unsused sessions will be lost once the expiry date has passed. 

         NAll B2B codes are subject the same terms as a self-funding client. They can cancel or reschedule their session up to 24 hours before their session. If they.

           cancel within 24 hours, miss a session or do not complete a session then the session is non-refundable

           Codes are non-refundable (see above) and non transferable

           The promo code is issued to the client directly by their employer