B2B

           Mindler clients can access our services via three ways:

• D2C - client comes directly to the app and pays for their session using a credit/debit card 

• PMI - client comes via their private medical insurance eg Vitality using one of their approved sessions to complete the booking. Our billing team                             then submit an invoice following the completed session.

• B2B - client uses a code issued by a third party eg their employer, a charity to access our services

Checking Payment Methods

• D2C - If a client has paid using their credit/debit card then you will see this the payment method in the list of bookings in Mindler Care

• Vitality - You will see the client's membership no in the client page in Mindler Care and if you click on "Codes" you will find further information including.                  the policy renewal date, the number of sessions approved and the number of sessions completed

• B2B - You will see the number of sessions approved and completed in the "Codes" section in Mindler Care for the client                      

            From 1st September 2025, our new corporate partner Profitability are offering access our our services for their employees. Staff members will be entitled to

           access iCBT only or up to 6 sessions using a promo code provided to them by their HR department

             How to find out the client's payment method

• The quickest and easiest way is to log into their account in Mindler Care and click on "Codes"

•  The source and code will let you know if it is Vitality, Beder or B2B

• You can also see how many sessions clients are entitled to have and how many have been used already for completed or scheduled sessions 

• The bookings page also has a payment methods column which shows B2B or credit card

            New Corporate Partner

• We welcome a new corporate client who is offering access to 6 sessions for their employees

• You can request 6 further sessions If there is a clinical need

• Please contact our Customer Service team if the client is in need of further sessions

• The CS team will send the client a code for up to 6 more sessions with a 50% discount - the client pays half price at the time of booking and we will                   invoice the employer for the other half

• You will be able to identify these corporate clients when you see the promo code ABILITY-SEPT2025 which is valid for one year 

Notes

• The code is only available to employees and is not available for any other clients

• Employees will be given the code to access the first 6 sessions by their HR department

• If there is a clinical need for further sessions, you can contact Mindler's Customer Service team via email support@mindler.co.uk with the user ID                    advising them that there is a clinical need for up to 6 more sessions. The CS Team will send another code to the client via DM in the app which the                        client can addto their account which will give them 50% off. The client will pay half at the time of booking and we will invoice our corporate partner to                    pay the other half of the session fee

• All codes are subject our our usual policies .- clients can reschedule or cancel up to 24 hours before the session start time. Codes are non-refundable                 and non transferable. All sessions must be booked whilst the code is active. Any unsused sessions will be lost once the expiry date has passed. 

            You may have noticed that some of your clients have used a “Beder” promo code as payment  to join their sessions at Mindler.

Beder is a charity that raises awareness around mental health and suicide prevention. It was founded by Razzak Mirjan and his family in November 2019 following the loss of Beder Mirjan who sadly took his own life at the age of 19 in April 2017.

Beder has various fundraising initiatives including cookbooks and a football club. They have been collaborating with Mindler since 20203 offering vouchers to people who would not normally be able to access therapy sessions.  Clients were initially entitled to 3 free sessions,  but as of 2024 this was extended to 6 free therapy sessions. Everyone with this voucher can also access the iCBT self-help material and once they have completed their 6 free sessions they are able to use a code to have a 10% discount off self-funded sessions. 

As with any initial assessment, clinicians will need to complete a thorough review as usual to determine whether therapy is appropriate. If therapy is not suitable, then you will need to signpost accordingly with the usual referral pathways within the NHS and other appropriate bodies and follow the usual process when discharging a client from Mindler. There is no referral pathway back into Beder. 

Beder asks that these vouchers are not promoted to existing clients. The limited vouchers are only available to those who would not normally be able to access therapy - typically they find out about Beder through social media and advertising campaigns run by the charity.

Each client will be contacted by the Independent Psychologist at Beder inviting them to complete an anonymous survey requesting feedback and reminding them of their 10% discount for further sessions. The data is used to help access further funding to be able to reach more people with the feedback helping to inform future decision making. 

Can I mention Beder to my existing clients for when their Vitality sessions have completed and/or they don’t want to self-fund anymore?

• Please don't. Beder kindly asks that these vouchers are not promoted to existing clients.  The limited vouchers are only available to those who would not normally be able to access therapy - typically they find out about Beder through social media and advertising campaigns run by the charity.

Yes. Beder clients are provided with a promo code to access 6 sessions at the point of registration 

If you feel there is a clinical need for more sessions, please email Customer Service on suppport@mindler.co.uk with the User ID and to advise there is a clinical need for 6 more sessions for the Beder client. ¨

The team will send the client an in app message with the promo code to add to their Mindler account. If a client needs more than 12 sessions, please refer them via the usual NHS treatment pathways.

No. Please follow the Mindler clinical protocols in place for any risk assessments following the usual pathways

No. Sessions are non-refundable and non-transferrable to new bookings.  The session is not refunded if the client cancels within 24 hours, misses a session or does not complete a session. 

No. Sessions are non-refundable. Beder clients are effectively the same as a self-funding client whose session has been paid for at the time of booking, so an invoice is not generated.