Templates

Safety Plan

Therapists can send a safety plan via a DM in Mindler Care which have already been developed collaboratively with the patient. Safety plans are to be sent as soon as possible but no longer than 24 hours after the session. The immediacy of this should be dictated by the level of risk. Free-text messages are to be used to complement a thorough risk assessment and management process which took place in a live session, not as a replacement for it. Safety plans are not to contain any personally identifiable information. Please continue to follow the Mindler UK Risk Assessment, Management & Escalation Policy.

Certificate of Attendance

To create a certificate please click on the client’s booking card on Mindler Care, then select Actions, select Certificate or referral and select Certificate.

The Certificate form prompts you to complete the following recipient details:

Name or Clinic - Add Client ID.

Address - Add Client ID.

Certificate / referral - The certificate should include the following :

To whom it may concern,

(Surname, forename, DOB) was seen by myself, (Clinician’s name), at Mindler, an online therapy platform for (number of sessions) 50 minute sessions during the period of time between (date of assessment session) and (last session).

Brief description of presenting issues, treatment and engagement so far.

Kind regards,

Name

Clinician’s title

Please add your letter to WebDocX prior to saving it on MC and ensure that your letter is factual, respectful and does not contain any spelling or grammatical errors.

CS is there to ensure that the letter is sent safely onwards and not to proofread.

Inform CS that you have sent a Certificate form for User xxxx.

Treatment Plan No 1

Treatment Plan No 2

Vitality clients are now approved to have 4 sessions when they register and/or add a OTP for a new claim

During the initial session, the therapist will discuss a treatment plan with the client and if there is a clinical need for further sessions then the first Treatment Plan is completed within Webcur - select "New Journal Entry"

First Request

Select "Treatment Plan - Second Request 9 to 16 sessions"
Email support@mindler.co.uk once this is completed so the Treatment Plan can be sent over to Vitality to review in the Daily Activation Report (DAR)

Notes

The client's account will be updated once the DAR has been returned by Vitality confirming that the client's claim has been updated for the new number of sessions. Please allow a minimum of five working days.
Treatment Plans can only be sent for up to a new total of 8 sessions and up to a new total of 16 sessions, so even if the client's needs are complex and it is known that more than 8 sessions are needed they will need to be submitted by individual treatment plans
Please check the "What conditions are excluded in a Vitality policy?" article in Mindlink to ensure the Treatment Plan is valid
There is no change to the process where 17+ sessions are required

If you have any questions or need further clarification about the new procedure, please do not hesitate to reach out to support@mindler.co.uk

Link to New Treatment Plan for Vitality clients effective from 9th Sept 2024

Request for further sessions 17+

Please complete the template provided in the link below

Additional session request instructions and template

Go to Mindler Care
Go to the client's profile
Select Actions
Go to Certificate or Referral and press create
Enter the name or clinic as Specialised Care
Enter the Address as Vitality
Paste in the completed template into the text box
Press send

This is sent to a secure mailbox, so please send an email to Customer Support at support@mindler.co.uk with the User ID to advise that you have submitted a request for further sessions

The request will be sent to Vitality to review and you will be advised when a response has been received to confirm if the request was approved or rejected

Risk Notification to Vitality

Any referrals, certificate of attendance, risk notifications or clinical letters are sent via the referral/certificate section of Mindler Care to be received into the secure mailbox by Customer Service

Please ensure you fully complete the referral and add in an email for the recipient. We cannot post letters. If the document is for the client or Vitality, please just add user ID or Vitality in the receipient section

Go to Mindler Care
Enter the User ID - press search
Go to the client’s profile
Go to Bookings - Treatments - Codes - Actions
Select Actions
Go to Certificate or Referrals - press create
Select Referral
Recipient - User ID if it is for the client, Vitality or email address for any other recipient
Write in your referral/risk notification
- User ID only (please don’t add any names, contact details)
- Recipient - Specialised Care, Vitality or the name and email address only
- Referral to other services/Risk Notification - please specify
- Follow the guidelines as laid out by the Senior Clinical Team for the content, but please don’t include any identifiable information or contact details
Press Send

Please send an email to support@mindler.co.uk with the client’s ID to let Customer Support know that you have sent a referral/risk notification so that the team can look in the secure mailbox to pick it up in a timely manner

NB: Please do not use any email addresses you may have from other platforms to contact Vitality directly, as that is not the process at Mindler

Referral to Vitality

Any referrals, certificate of attendance, risk notifications or clinical letters are sent via the referral/certificate section of Mindler Care to be received into the secure mailbox by Customer Service

Please ensure you fully complete the referral and add in an email for the recipient. We cannot post letters. If the document is for the client or Vitality, please just add user ID or Vitality in the receipient section

Go to Mindler Care
Enter the User ID - press search
Go to the client’s profile
Go to Bookings - Treatments - Codes - Actions
Select Actions
Go to Certificate or Referrals - press create
Select Referral
Recipient - User ID if it is for the client, Vitality or email address for any other recipient
Write in your referral/risk notification
- User ID only (please don’t add any names, contact details)
- Recipient - Specialised Care, Vitality or the name and email address only
- Referral to other services/Risk Notification - please specify
- Follow the guidelines as laid out by the Senior Clinical Team for the content, but please don’t include any identifiable information or contact details
Press Send

Please send an email to support@mindler.co.uk with the client’s ID to let Customer Support know that you have sent a referral/risk notification so that the team can look in the secure mailbox to pick it up in a timely manner

NB: Please do not use any email addresses you may have from other platforms to contact Vitality directly, as that is not the process at Mindler