Returns and Exchanges

Return Policy

Item(s) were purchased in the last 30 days
Item(s) must not have been worn or washed, and in saleable condition.
A copy of the original receipt MUST accompany all returned items. Otherwise, we may only do an exchange.
Item(s) purchased online must be returned through mail and cannot be returned (or exchanged) in store.

*Note* It is incorrect to go into sales ledger and void the sale. That does not refund the customer. Follow procedures below.

How to process a return

Scan the customer's receipt.
Enter -1 as the quantity for whatever item is being return.
Return by cash or mercury, depending on the original method of purchase. If the purchase was made through Mercury then the customer must have the same card to process a return.
Cross off the item that has been returned on the receipt.

Can we return web orders in store? No.

No. We don't do web returns. Advise the customer to look up the order online and follow the instructions for returns. Most online orders include a return label.

Exchange Policy

We can exchange a sale if it's few days over the 30 days, but not if the item was purchased 1 year ago. The item also has to be in "new condition" as described above. Use your discretion for exchanges.

How to Exchange an Item:

Add both items to the sale tab. Change the quantity of the item being returned to -1, then proceed with the transaction as normal. Money cannot be returned on an exchange.

Phone/Mail Returns for items bought in store:

1. If a customer calls a store and requests to return an item (that was bought in store) they may ship the item(s) to the address below (please include Ben's name and the original receipt) and we will refund them their payment.

2. We don't exchange items over the phone, only returns. If a customer wishes to exchange an item, advise them to return all their items and then buy the extra item online or in store.

The Harvard Shop

Ben Landau

67 Mt. Auburn Street.

Cambridge, MA 02138

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