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How do I add a customer tag to a sale on Vend if I missed it the first time?
How do I add a customer tag to a sale on Vend if I missed it the first time?
This is very important when you forget to tag sales for a tour group.
This is very important when you forget to tag sales for a tour group.
1. Go to the "Sales Ledger" tab on Vend
2. Find the transaction using receipt number, date/time, etc.
3. Click on the transaction
4. Press "Edit Sale"
What if Vend keeps crashing/not saving sales?
What if Vend keeps crashing/not saving sales?
Make sure that nobody leaves without a sale being fully processed, there is a good chance we're just letting people walk away without actually paying for product if we do that.
Make sure that nobody leaves without a sale being fully processed, there is a good chance we're just letting people walk away without actually paying for product if we do that.
- First, check if the sale has saved in history. If you do not see the sale in history, then you must ring it up again in order for inventory and the daily totals to be correct.
- Next, log out of Vend and close Chrome. Reopen Chrome and navigate back to Vend and sign in again. Most of the time, this works to fix the problem.
- If none of this works, click settings on the drop-down menu from the top-right of Chrome, click 'Show advanced settings...' and under 'Privacy' click 'Clear Browsing Data' and leave only 'Empty the Cache' checked, and change the drop-down box to 'The beginning of time'. This will reset the data from Vend and hopefully fix the problem!
Why isn't Mercury working/how do I fix it?
Why isn't Mercury working/how do I fix it?
It's printing blank paper!
It's printing blank paper!
- Open the terminal by pressing on the sides of the top end (where the receipt comes out), flip the roll of receipt paper around and close the terminal. It should work!
I ran out of paper!
I ran out of paper!
- There should be more paper in the back room of all of the stores, if you cannot find it then text Rucha or Sarah. If you find it then use the procedure above to take out the old roll and insert the new roll.
The terminal keeps rejecting a card!
The terminal keeps rejecting a card!
- Try entering the card number, expiration date, and CVV manually (just start typing it into the terminal once you hit mercury on the computer).
- If that doesn't work then politely tell the customer that the transaction isn't going through and ask if they have any other payment method.
Mercury is rejecting every card with a chip!
Mercury is rejecting every card with a chip!
- Try holding the card tightly in the terminal for the entirety of the transaction. If that fails then let Alex or John know and follow the above procedure (under "The terminal keeps rejecting a card!" in the interim.
The computer says waiting but Mercury won't register that a sale is occurring!
The computer says waiting but Mercury won't register that a sale is occurring!
- This means that mercury is probably not connected to the wifi (only in Mt Auburn).
- Which receipt is the customer supposed to receive when paying with a credit card?
Which receipt do I give the customer? There are so many!
Which receipt do I give the customer? There are so many!
- There are 3 total receipts with credit card purchases, and each one actually has an important purpose.
- The first is the authorization receipt, and it must be signed by the customer and kept for our records. The second receipt that prints is the receipt showing that their credit card authorization has been processed, and this is given to the customer. The third receipt, which shows the items and any costs/discounts applied to these items, is also given to the customer.
Why isn't the receipt printer working/how do I fix it?
Why isn't the receipt printer working/how do I fix it?
There are really a few possible problems with the receipt printer:
There are really a few possible problems with the receipt printer:
- A cord could be unplugged on one end (check both the ethernet cable and the power cable).
- The printer could be out of paper. Replace it with a large paper roll from the back room (not to be confused with the small rolls for Mercury).
- Chrome could be malfunctioning, quit chrome and restart the browser.
What kind of music do I play/what are the Spotify logins?
What kind of music do I play/what are the Spotify logins?
Logins
Logins
Username: THSJFK, THSMtAuburn, THSGarage
Password: thspass0
Sonos login:
- username: sarah.miller@mail.hsa.net
- password: Thspass0
Play any music you enjoy as long as it is appropriate for all ages and will be well received by a diverse audience.
Play any music you enjoy as long as it is appropriate for all ages and will be well received by a diverse audience.
How do I look up products or find different sizes in other stores?
How do I look up products or find different sizes in other stores?
1. Add the product to the sell screen
1. Add the product to the sell screen
2. Click on the "product information" tab
2. Click on the "product information" tab
3. Check the different outlets listed to see the amount in stock of each store. Redirect the customer as necessary.
3. Check the different outlets listed to see the amount in stock of each store. Redirect the customer as necessary.
What do we do if a customer breaks something, like a mug or shot glass? Do we have a "you break it, you buy it" policy?
What do we do if a customer breaks something, like a mug or shot glass? Do we have a "you break it, you buy it" policy?
If a customer breaks an item in the store, simply reassure them that it is not a problem at all and that they do not have to purchase the item. After that, place the item in the "damaged items" box so it can be returned to the Stock room.
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