Procedures

Opening

Turn on the lights. At Mt A, make sure both the lights for the front and back part of the store are on.
Make sure you have your visual display out, they are located in folders under each store's cash wrap.
Make sure all the signs on the door and windows are correct and look good (ie not damaged or peeling off)!
Use hand sanitizer!
Thoroughly wipe down frequently used areas (Door handles inside and outside, computer mouse & keyboard, credit card machine, cash register key, desk) with disinfectant spray and paper towels.
Count the money in the register using the Cash Count form. There should be $450 in the register!
Make sure there is enough change in the register (required amounts on home page), otherwise go on a change run!
Use hand sanitizer!
Make sure the store is well stocked - if something is out of stock, use the Slack or let the stock manager know.
Receive any mail. If there is mail, please let Jack know.
Put out the A-Frame.
- Mount Auburn: In front of the store
- JFK: In front of store
Turn up the music to create a great shopping atmosphere!

Closing

Count the cash using the Cash Count form.
Close the register.
- Go to the sell tab on Lightspeed and select the subtab "Open/Close."
- Enter the amount of cash counted in the register.
- Enter the amount of money bought in stores using Square.
- Leave all other options empty!
- Scroll to the bottom of the page and select "Print Summary." Place the summary on the receipt stake.
Fill out the Closing Envelope.
- The Cash Deposit is the amount of money in the envelope.
- Credit Card deposit is the amount of Square sales made
- Variance is difference from the expected value in Lightspeed
- Total deposit is the cash deposit (amount of money in the envelope) + credit card deposit
Make sure that all of the clothes are folded or neatly hung on the racks.
Plug in the mouse to charge.
Bring in the A-Frames.
- This extremely important because of how expensive each A-Frame is. We cannot afford to leave them out at night and risk them being vandalized or stolen.
Tidy the cash wrap area - clear out all trash, products, receipts, miscellaneous items and put your visual display back in the folder.
Throw out trash/recycling.
Thoroughly wipe down frequently used areas (Door handles inside and outside, computer mouse & keyboard, credit card machine, cash register key, desk) with disinfectant spray and paper towels.
Turn off the lights.
Set the alarm. (96452 - Garage only) (9645 Mt Auburn & JFK) (9654 Mass Ave) make sure to select Arm Away in Mt Auburn/JFK/Mass Ave)
Return the store key/envelope (you must take the elevator to access the basement and second floor).
- The key goes to the basement (right in front of the elevator doors).
- The envelope goes to the room at the end of the hallway on the second floor, turn right and walk into the room. There is an envelope drop box in that room on the left side wall.

If we run out of closing envelopes, text Jack at (949) 621 3506 and use the template to the right on a blank envelope!

Closing Envelope Template

Change Run

Double check the amount from the bank is accurate. These change runs should always occur during opening shifts .

Cambridge Trust Bank Hours (preferred):

Monday - Friday: 8a - 5p

Saturday: 9a - 12:30p

Sunday: Closed

TD Bank hours (last resort):

Monday - Wednesday: 8a - 6p

Thursday - Friday: 8a - 7p

Saturday: 9a-2p

Sunday: 11a - 3p

Required Amounts

Weekdays

There must be:

1c: at least 10
5c: at least 10
10c: at least 10
25c: at least 20
$1: at least 50
$5: at least 10
$10: at least 5
$20: at least 5
at least one roll of each type of coin

Weekends

Because Cambridge Trust Bank is closed on Sundays, we want to make sure we have enough change in the register on Saturday so as to carry us over to Sunday without having any change-related emergencies. Please make sure we have the following amounts in the register by Saturday afternoon:

2 coin rolls of each kind
75 $1 bills
20 $5 bills
10 $10 bills
5 $20 bills

Alarm

PUSH THE ALARM PAD BUTTONS FIRMLY.

Each button will beep when pressed, indicating that the alarm pad has registered each push. Please don’t rush or quickly tap in the numbers, as this may cause a misread and the alarm to go off!

Alarm Codes:

Garage alarm: 96451 (disarm) when opening, 96452 (arm) when closing
MT Auburn/JFK alarms: select Arm Away on keypad and then 9645
Mass Ave alarm: select Arm Away on keypad and then 9654

When you open, you have 30 seconds to disarm the alarm, and when you close you have a minute to get out of the store before the store is "armed." If you set the alarm off because you don't leave the store in time when closing or need to come back in, just disarm it within a minute. If the alarm is not disarmed within a minute, stay in the store and wait for a call from ADT! They will call the store to see whether the police need to come. You should also reach a contact on the following list:

- - Primary contact - Sarah Miller (978)-399-4066
  - Next contact - Jack Tian (949)-621-3506

THS management will be contacted by ADT to confirm the alarm’s activity, so it’s important that you alert Sarah immediately so that she may respond to ADT accordingly. Per policy, Cambridge Police may come to inspect the premises. You should let them know that you are a Sales Associate, that you have notified your manager, etc.

Any time an alarm goes off in the stores and the police come, HSA is charged $100 for the police/security inspection service. Though it’s understandable that mistakes may occur with the alarm, you will be held accountable for setting off an alarm:

1st occurrence: Warning, strike
2nd occurrence: Strike, $100 per alarm set off will be deducted from your wages during current pay period.

Report abuse