Mercury Troubleshooting

Why isn't Mercury working/how do I fix it?

It's printing blank paper!

• Open the terminal by pressing on the sides of the top end (where the receipt comes out), flip the roll of receipt paper around and close the terminal. It should work!

I ran out of paper!

• There should be more paper in the back room of all of the stores, if you cannot find it then Slack it. If you find it then use the procedure above to take out the old roll and insert the new roll.

The terminal keeps rejecting a card!

• Try entering the card number, expiration date, and CVV manually (just start typing it into the terminal once you hit mercury on the computer).
• If that doesn't work then politely tell the customer that the transaction isn't going through and ask if they have any other payment method.

Mercury is rejecting every card with a chip!

• Try holding the card tightly in the terminal for the entirety of the transaction. If that fails then Slack it or text Rucha and follow the above procedure (under "The terminal keeps rejecting a card!" in the interim.

The computer says waiting but Mercury won't register that a sale is occurring!

• This means that mercury is probably not connected to the wifi (only in Mt Auburn).
• Which receipt is the customer supposed to receive when paying with a credit card?

Which receipt do I give the customer? There are so many!

• There are 3 total receipts with credit card purchases, and each one actually has an important purpose.
• The first is the authorization receipt, and it must be signed by the customer and kept for our records. The second receipt that prints is the receipt showing that their credit card authorization has been processed, and this is given to the customer. The third receipt, which shows the items and any costs/discounts applied to these items, is also given to the customer.