With new workshops running every week, this page is a place to find details on past sessions...
With new workshops running every week, this page is a place to find details on past sessions...
Embedded Files
We want your feedback! Been to a session, or watched a recording, and want to leave a review? Do it here
Missed a session and want to know if it was recorded? Check out the list below.
Top tip- make sure that you are signed into your @Lush account to watch any recordings
You can also discover more on some of the topics listed below but exploring the 'Learning Library' pages
Can't fine what you are looking for? Please email learning@lush.co.uk and we will do our best to help
AFRO HAIR
AFRO HAIR
COILS, CURLS, CULTURE AND CONVERSATION
Rosie Jones, Shanieze Foster, Nadia Monezero & Wendy AkintolaA series exploring Afro hair cultureGrab a cup of tea and join Rosie, Shanieze, Nadia, Wendy and Lush friends to learn more about the important cultural and historical context surrounding Black hair, vital to increasing your own awareness and understanding.
Haven't got time to watch the full version? Catch the highlights in these 5 mins videos, perfect for check-in material!
12 x 60 minute episodes
Photo Credit: Zanele Muholi
AFRO HAIR CARE- INTRODUCING THE RANGE
Filmed for the launch of this range in 2020. Get to know these products with product creator, Sarah Sango, and the HairLab Team .This session was part of the UK&I Retail Event.
20 minutes
Afro Hair Care- Introduction to the range and Q&A
Following the launch of the Afro Hair Care Range last year, this 90 minute session will be a blend of streamed videos and Q&A time to help you learn more about the range, as well as getting familiar with some of the hair science. We’ll be joined by Afro Hair Specialist and product creator Sarah Sango.
At Lush, we’re committed to providing a product for every need. At the end of the 90 minutes, we think you’ll feel more familiar with the products and have an increased confidence in consulting on the range with your customers.
This was recorded as part of the Retail Training week in April 2021
60 minutes
Discover More
Want to explore more? Check out the link below to find a folder of Afro Hair Care Resources. From training notes to consultation tips
BATH
BATH
Let's talk about Bathing
Product Inventors Michelle and Daniel, join Retailer and avid bather Lee for a conversation about Bubble Bars.
This session is an opportunity to chat directly with the inventors behind the products, get the inside scoop on the new bubbles hitting our shop floors in time for reopening, and start thinking about bathing as a key part of curating the mood that we and our customers want to experience.
You can find the Bubble Bar phase 2 training notes from 2021 here
This was recorded as part of the Retail Training week in April 2021
30 minutes
New Bath Bombs and Create Kits- July 2021
with Jack Constantine, Matt Bradbrook, Nadia Islam and Rehaana Shakespeare
Love Lakes, Lusting over Luxe, or just can't get enough of Diamond Dust? Hear from product inventor Jack Constantine and friends as they discuss these products and more
For more details on the new Bath Bombs you can also find the launch pack and training notes here.
This was recorded as part of the July UK&I Event 2021
20 minutes
BRITISH SIGN LANGUAGE
BRITISH SIGN LANGUAGE
Introduction to British Sign Language
Run as part of the School of Lush, in 2021.
Learn the basics of British Sign Language as we go over greetings, colours, numbers, the alphabet, and phrases to use when offering help. Download a worksheet below to brush up on your BSL skills while at home.
Suitable for children and adults who have zero, little or moderate experience with sign language.
BSL & Customer Experience - INTRODUCTIONBSL TRAINING & RESOURCES 2022
In 2022 we celebrated The British Deaf Association's Sign Language Week
Click the video for a one hour session on BSL & Customer Experience. Catrin and Abby will take you through the stages of providing a great customer journey from greeting to saying goodbye at the till. You will also learn lots of product ranges and names of bestselling products along the way.
BUSINESS SKILLS
BUSINESS SKILLS
8 Forms of Capital to Measure your Business
When we're measuring our business, often we place ultimate value in financial achievements. In reality, businesses need much more than just financial wealth to thrive.
By growing our understanding of what we consider to be valuable, we can start to imagine what holistic health can look like in our businesses and communities and feed it into how we can achieve our full potential to create a cosmetics revolution.
Join us as we explore the 8 Forms of Capital and how these can relate to you and your work.If 2020 & 2021 has left you like woah, and you'd like to think outside the box about how you define success, and set yourself some goals for 2022, this one's for you.
This is a work in progress session and we're opening it out to you because we'd love to have your feedback on how we can level it up and turn it into a tool for all.
60 minutes
CAMPAIGNS
CAMPAIGNS
HSI Campaign kick-off for all LUSH colleagues
In this session, Lush's Ethics Director, Hilary, and Aviva Vetter from the Humane Society International (HSI) presented the EU Save Cruelty-Free campaign and talked about the involvement of EU markets as well as what UK staff can do to support the cause.
This session was delivered to Lush Staff on Monday 28th March 2022
30 minutes
LUSH is a Campaigning Company
In this session we explored what it means to work for a campaigning company. We were joined by Lush's Ethics Director, Hilary, to talk about the origins and influences of Lush's campaigning. We were also joined by Community Relations Facilitator & Coordinator, Michelle and Lush PR expert, Jonnie to talk about the campaign that we will be running with The Black Curriculum.
This session was delivered for Lush Staff on Thursday 6th May 2021
50 minutes
COMMUNICATION
COMMUNICATION
Communicating in as VUCA WORLD
Part 1
Ruana-Aimee Fletcher"I'd like to invite you to watch this session where I talk through my learnings from a 2 month long course I recently undertook at The University of Cambridge on communication strategy and divergent thinking.
"In this session, I explain challenges within the VUCA world, changes in Global media, shifts in power and our roles as communicators.
11 minutes
CUSTOMER EXPERIENCE
CUSTOMER EXPERIENCE
CUSTOMER EXPERIENCE WITH RO
Rowena Bird & Katie NugentOur award-winning customer experience is as much an iconic part of our brand identity as our black pots.
The customer journey may have changed where you are as you've reopened post-lockdown, but the guiding principles of what makes customer experience so important to Lush have remained the same.
Join Katie in conversation with Rowena Bird, co-founder and OG customer service enthusiast at Lush for a chat about what defines great customer experience.
60 minutes
VALUES LED TRAINING
Belen, Million, Anna and Sophie host this training session. They delve into different aspects of the Values Led Session including CE, VM, Digital, Brand and Training. Section 1 - Customer ExperienceSection 2 - Team ActivitiesSection 3 - VMSection 4 - DigitalSection 5 - BrandSection 6 - Checklists & Top Tips90 minutesEQUITY, DIVERSITY & INCLUSION AT LUSH
EQUITY, DIVERSITY & INCLUSION AT LUSH
Ableism & Accessibility Training
The aim of this session is to get a better understanding of what ableism looks like, and how to tackle it.
The session will address bias and ableist microaggressions, as well as looking what can be done to create inclusive and accessible workplaces and customer environments.
This learning space is designed to give you confidence to address ableism, and practice how to be an ally to those with disabilities, chronic illnesses and/or neurodivergence.
This was recorded March 2022
120 minutes
Gender Inclusivity Learning Session
This session is 1 hour 30 mins long, and will provide you an introduction into gender identity, inclusive language, and tips on Trans inclusion within your team.
The goal of this session is to ensure management or ED&I champions in Shops, Support and Manufacturing teams feel confident and knowledgeable talking about and supporting gender identity, diversity and inclusivity.
After attending this session, we encourage you to go on and deliver this information to your teams and colleagues, and lead the way in bringing these perspectives into your workplace.
This was recorded September 2021.
60 minutes
Modern Slavery Training!
What is this?
This session was created to include information on new internal policy and outlines the new Remediation policy.
This 40min video is an introduction to the topic and provides an overview of the scale of Modern Slavery, the Law, Lush Policy, How to Spot the Signs and What to do if you suspect a potential victim.
40 minutes
Allyship In The Workplace
What is an Ally?
A person of one social identity group who stands up in support of another identity group; typically a member of a dominant group who supports those who are discriminated against or treated unjustly.
This session is about becoming an effective and active ally in our personal lives and within the Lush business. We will be talking about subjects that may make us feel uncomfortable, but we need to embrace the discomfort and work past it together to really make a change.
This was recorded as part of the Retail Training week in April 2021
60 minutes
In response to Black Lives Matter: An Update
This was recorded on 9th June 2020 as part on an online retail event for managers of Lush Shops in England.
"This session is an immediate update about the work that has started in response to the global Black Lives Matter movement’s call to action. The Black Lives Matter movement is demanding accountability from all sectors and parts of society. We recognise our place in that as an international cosmetics retailer, and want to address you, as retail leaders, on what steps have been taken and what is planned to come from the business.
Hannah Marks, Rhoda Lloyd, Jag Bhachu, Claire Constantine, Nadia Monezero, Angelica Abella, Rosie Jones and Michelle Houlston will provide a presentation update. The presentation will include both the internal and external action plans."
In the recording Hannah talks about the 100 day plan. You can read about this hereUK&I Retail 100 day plansUK&I Support 100 day plans
50 minutes
Anti-racism at Lush: Race and Leadership
Michelle and Katie
Join Michelle, a member of Liverpool’s management team and D&I working group, to talk race and leadership.
The aim of this session is to contextualise anti-racism work within the Lush business. Whether racism is your lived experience, or you are brand new to these conversations; understanding how racism impacts your environment is key to dismantling it.
Michelle will highlight why understanding race is an important part of your job, and aim to set you up with toolkit to feel more confident to commit to anti-racism work, in your area of the business and in your life.
This session was originally delivered to the Liverpool team, designed for shop managers and supervisors, and a UK audience, but all are welcome!
DIVERSIFY YOUR MANAGEMENT TEAM
Listen in to a conversation between Hannah Marks, Manager at Lush Doncaster, Fiona Jamieson, Head of People & OD at Lush Oxford Street and Sophia Hann, Manager at Lush Clapham Junction (formerly Lush Oxford Street management team) as they talk about their journey of diversifying their management team over the past few years.
For anybody who is looking for practical actions they can work into their 100 day plans and beyond in their commitment to make Lush more diverse and inclusive.
60 minutes
EVENT RECORDINGS
EVENT RECORDINGS
LUSH Global Gathering
November 2021
In November 2021 Lush Hosted its first Global Online Event where all staff were invited to tune in.
Catch up on all of the films from the Global Gathering and More. See exclusive unseen films (For Lush Staff eyes only) including, news from around the world, celebrations from the Spring Prize, and a sneaky peek at some seasonal products.
November 2021
In November 2021 Lush Hosted its first Global Online Event where all staff were invited to tune in.
Catch up on all of the films from the Global Gathering and More. See exclusive unseen films (For Lush Staff eyes only) including, news from around the world, celebrations from the Spring Prize, and a sneaky peek at some seasonal products.
We Are Lush Event
July 2022
In July 2022 Lush Hosted the WeAreLush event where all staff were invited to tune in.
During these events, we were able to share some of our most important business messages with you, including;
🖤 Telling our story through every channel (Storytelling)🖤 This will be the company we want it to be (People)🖤 Growing our presence (Growth)🖤 Exciting with product (Product)🖤 Time is Right for Revolution (Revolution)
July 2022
In July 2022 Lush Hosted the WeAreLush event where all staff were invited to tune in.
During these events, we were able to share some of our most important business messages with you, including;
🖤 Telling our story through every channel (Storytelling)🖤 This will be the company we want it to be (People)🖤 Growing our presence (Growth)🖤 Exciting with product (Product)🖤 Time is Right for Revolution (Revolution)
FORMULATING A PRODUCT FOR EVERY NEED
FORMULATING A PRODUCT FOR EVERY NEED
Helen & Mark: Skin, Teeth, Hair & More
LUSH Global Gathering- November 2021
Settle in for a conversation with Lush co-founders Mark and Helen to hear all about creating the perfect product for every need, with the aim of supporting a 100 year life. From skincare to teeth to hair care, you’ll hear about how our creativity and expertise lead the way, as well as hearing a little sneak peek of what is coming up next…
16 minutes
Formulating a product for every need
Daniel CampbellJoin Daniel Campbell, Cosmetic Scientist & Product Designer, as he takes you through the journey of formulating a product for every need. From establishing the needs and identifying ingredients for effect, to the challenges of upscaling production and getting products from Lab to Shop.
This session will give you a window into the R&D process, and allow you to learn more about the considerations and expertise that go into Lush products. Bring along your curiosity and any questions that you have.
60 minutes
This was recorded in May 2020
Ready Steady Create
Daniel CampbellThis was part of a series of online sessions that focus on 'Formulating a product for every need.'
All Lush product creators work a bit differently, but all have the same goal in mind- Create a product for every need. In this 2 part workshop Daniel Campbell, cosmetic scientist and product designer, invited Lush staff to join him in the lab for the journey of making a product.They learnt about:The process behind creating products and establishing the needs.The expertise that goes into product formulation and the considerations that need to be made.
Part 1 focussed on establishing needs and formulation
Part 2 focussed on making the product
This was recorded in May 2020
120 minutes
Let's Talk About : Lunar New Year
NEW Product Launch
Thursday 20th January 2022 9-9:45 GMT (45 minutes)
We joined colleagues from the UK, Korea and Hong Kong in conversation as we discussed the upcoming Lunar New Year 2022 collection, and how this launch fits in with our goal of having A Product For Every Need. You'll hear more about the products and their inception, and you will leave with fresh ideas of how to best serve the customers in your local community as they celebrate LNY.
This session is designed to sit alongside the training notes which can be found by clicking here.
Recording coming soon
HAIR CARE
HAIR CARE
Hair Science Webinars
Join Lush HairLab stylists Daisy Evans & Sarah Sango in this video series as they discuss the science of hair, proving there’s no such thing as a silly question!
Haven't got time to watch the full videos? Catch the Bitesize versions here
Want to discover more about Hair care? Check out the Hair Resources drive
7 x 60 minute episodes
Let's talk about Hair Care
Retailer, Lee and Oxford Street Manager, Rehaana will be joined by hair experts Daisy, Kayleigh, Milly and Sarah to talk about all things Hair Care.
They’ll be discussing what needs we expect our customers will have post-lockdown and how we can meet them, as well as answering your hair-related questions. This is a chance to connect with the experts in the business and build your haircare knowledge.
This was recorded as part of the Retail Training week in April 2021
60 minutes
How To Use: Henna
with Mark Constantine and Milly Ahlquist | Live Demonstration
In a presentation to UK retail managers in March 2020, Lush co-founder and trichologist Mark Constantine gives a masterclass on how to best apply Lush henna. As well as an informative how-to-use, he and Lush R&D hair colour researcher Milly Ahlquist discuss the benefits of using herbal hair colour, the safety of synthetic dyes, and the upcoming Lush publication on hair colouring, derived from Mark's 1978 book: Herbal Hair Colouring.
60 minutes
New products
Salty, Wig, Infra Wig launch
i loved it!!
like, i've read the training notes and pack last week when they came out, but after the call today I want to try the product
whereas before i was like 'oh that could be nice'
the power of human communication instead of just reading online!
This session was designed to compliment the launch comms for those who like a video format while planning how to make the most of the upcoming launch to reach our secret masterplan goals.
Hosted by Kayleigh (Hair Lab), Jen (Perfume) & Katie (Group Retail)
Recorded on 13/08/21
30 minute watch
LEADERSHIP
LEADERSHIP
Situational Leadership Series
Hosted by Sophie MathesonRun with management teams in mind, this workshop will share tools that can adapt to all retail situations. This webinar series explores situational leadership over three episodes: Communication, Delegation, Engagement and TrustIt is broken down into three episodes
3 x 60 minute episodes
LUSH ARCHIVE
LUSH ARCHIVE
Stories From The Lush Archive
Elise McKennaThrough this series you can Learn about the origins of Lush and what has influenced the business that we know today.
Ever wondered how some of Lush's most popular products came into being?
Are you curious about where the ideas come from what are the stories behind some of our customers most loved cosmetics?
Join Elise from the Lush Archive for a journey of discovery covering everything from Soaps to Fresh
4 x 45 Minute Episodes
LUSH BUSINESS IMMERSION
LUSH BUSINESS IMMERSION
LUSH Business Immersion
Would you like to develop your business understanding ?Would you like to hear from leaders across the business and get insights into how the business works?Are you keen to learn more about Lush’s product journey - from Invention, through to global strategy, buying, finance, manufacturing (and many, many more) and into customers hands? If you answered yes to the above questions - then The Lush Business Immersion is the perfect program for you! In 2021, for the first time ever, we opened doors to all Lush’s departments, sharing insights from each area and providing you with an opportunity to hear from teams and leaders across the business... and the best thing about it - you can join from the comfort of your sofa, with a warm drink and let us immerse you in the wonderful world of Lush. The Lush Business Immersion is a program designed for anyone based in a Support team and it aims to provide you with a deeper insight into the whole, varied, wonderful business that we work in.
What is covered? Introduction with Rowena Bird and Karl Bygrave, Welcome to the world of Lush Finance, What is technology in Lush?, How do you invent a product for every need?, Welcome to the world of R&D, Lush Manufacturing, Leaving the world Lusher than we found it, Global Manufacturing, , Digital Fulfilment, Welcome to the Greenhub10 x 60 minute episodes
Would you like to develop your business understanding ?Would you like to hear from leaders across the business and get insights into how the business works?Are you keen to learn more about Lush’s product journey - from Invention, through to global strategy, buying, finance, manufacturing (and many, many more) and into customers hands? If you answered yes to the above questions - then The Lush Business Immersion is the perfect program for you! In 2021, for the first time ever, we opened doors to all Lush’s departments, sharing insights from each area and providing you with an opportunity to hear from teams and leaders across the business... and the best thing about it - you can join from the comfort of your sofa, with a warm drink and let us immerse you in the wonderful world of Lush. The Lush Business Immersion is a program designed for anyone based in a Support team and it aims to provide you with a deeper insight into the whole, varied, wonderful business that we work in.
What is covered? Introduction with Rowena Bird and Karl Bygrave, Welcome to the world of Lush Finance, What is technology in Lush?, How do you invent a product for every need?, Welcome to the world of R&D, Lush Manufacturing, Leaving the world Lusher than we found it, Global Manufacturing, , Digital Fulfilment, Welcome to the Greenhub10 x 60 minute episodes
Manufacturing Business Immersion
For those of you who have been following our sessions regularly for the Lush Business Immersion we experimented with something a bit different in May and June 2021
We have already had several excellent sessions from our Manufacturing teams to give an overview of the teams and some of the departments, but there is so much more to know! Throughout May and June we ran shorter 30-60 minutes sessions for each of the departments.
What is covered? Microbiology, Process Improvement, Import Logistics, People Teams, Logistics/ Customers Services/ Dispatch
5 x 30-60 minutes episodes
LUSH BUYING IMMERSION
LUSH BUYING IMMERSION
LUSH Buying Immersion Series
At Lush, an overarching vision of ours is to Create a Cosmetic Revolution. In Lush Buying, we believe the way we source our materials, and our partnerships and relationships, are key to helping us realise this vision.
Over the course of 3 weeks in May and June 2021, we hosted a series of digital events to meet, share updates and information on key areas relating to Lush as a Business, create shared understanding and identify opportunities for collaboration with our suppliers.
UK REACH: post- Brexit changes and what these mean in reality?
This session was a 'FAQ' style session on the new UK REACH legislation, with Lush's Chemical Safety and Compliance Coordinator Charlie Parsons. Delivered for Lush supplier, it covered Lush's approach to the responsibilities created by the legislation, and tried to help and advise on any new demands faced by our suppliers.
45 minutes
Business Update & Lush Vision Goals
Are you keen to learn more about Lush's vision? Are you interested to know what we have been up to in the past 12 months and how Lush is doing? Do you want to hear how Lush Buying wants to work with you to maximise our regenerative impact?
Watch this for a session with Rowena (Lush's Co-Founder), Lee (Finance Director) and Cadi (Supply Chain Impact Project Manager) and find out all about Lush's current position as well as future plans.
This session was originally delivered to Lush Suppliers
60 minutes
How to Sell to Lush
This session was run by a panel of Buyers from our Raw Material and Packaging Teams. In the first part of this session, we explained the importance of Lush's Buying Policies, and how these impact the suppliers we work with. The second part of the session focussed on highlighting the key things the Buying Team look for in a supplier, product and material, including our view on transparency, regeneration and specific raw material strategies such as Palm.
This session was originally delivered to Lush Suppliers
60 minutes
ReJuneration: A month-long celebration of regeneration
Come on a regenerative journey with us through the month of June 2021!
Watch this session to kick start the month. Explore the foundations of regeneration, and find out how you can add health and abundance to all the systems you touch, in your life and work.
90 minutes
Invention to Customers' Hands
Would you like to know more about the product development process here at Lush? If so, join us in this session hosted by a panel of Buyers from our Raw Material and Packaging teams, as well as one of our Formulators.
We will be explaining the journey of product invention, the challenges we face and the support we require. This session will be run in a discussion panel format, with visual aids throughout to help you visualise the creation process, and will allow for Q&A's throughout.
60 minutes
Practical Alternatives to Animal Testing
An online panel discussing Lush's cutting edge work on the use of animal-free safety tests in its supply chain. This session is aimed to build understanding of alternative testing methods that do not involve animals.
We'll provide an overview of the tests that are acceptable to Lush and will take a look behind the scenes at XCellR8 - an animal free in vitro testing lab. We'll also look at animal-free ecotoxicology tests and introduce you to the
Lush Prize and our commitment to removing animals from testing. There will of course also be time to ask our experts questions during this live session.
60 minutes
Environmental Board
At Lush, an overarching vision of ours is to Create a Cosmetic Revolution to save the planet.
We believe, just like any other business, we have the power to have a large-scale positive impact on people, the planet and animals. Lush has recently put together an Environmental Board to safeguard our environmental policy and pioneer new ideas on how we can leave the world Lusher than we found it. This involves looking at how our materials can be grown regeneratively, to how we can decarbonise our operations all the way through to how the customer uses our products and packaging.
Join Ruth Andrade, Rowena Bird, Cadi Pink, Annabelle Baker, Tali Davies, Rae Stanton, Helen Cox and Simon Constantine for a special one hour Q&A session, recorded on 8th June 2021
60 minutes
LUSH BUYING
LUSH BUYING
Learning with the LUSH Buying Team
During the first UK&I lockdown of 2020, the Lush Buying team joined us for a weekly instalment of 45 minute webinars covering all areas of the work that they do.
You can catch up on the full series below or you can tune in to 3 minute bitesize versions that were shared in this buying newsletter.
Learning with the LUSH Buying team- An Introduction
The Lush buying team is dedicated to sourcing the highest quality ingredients from sustainable and traceable suppliers. This means considering the environmental, financial and social impact of the purchases they make - and requires a whole team to constantly build and maintain strong relationships with communities in the countries ingredients are sourced from
45 minutes
Learning with the LUSH Buying team- finding new suppliers
Ever wondered how we find new sources of materials and what it takes to become a Lush supplier?
I know you have as we get so many questions about it! ;)This Friday (for the first time EVER!) the Buying team will be opening their doors to the heart of Creative Buying and letting you in on the process of exploring new sources and bringing them on board!
Key takeaways?You will know how the wonderful ingredients that end up in our products are found and how they make their way to Invention.
45 minutes
Learning with the LUSH Buying team- Naturally Gifted
Maria, Nick & SineadIn this session you will have a rare opportunity to get insights into the magical world of Lush Gifts!
As you might have heard in our first session - the Buying team covers a very wide spectrum - from ingredients that go into our fabulous products, through all things print and packing & store design, to what the customers get for their loved ones (or themselves) for a wide variety of occasions...gifts!
In this session you will learn all about our process of development of gifts and how the teams are making it happen! #puremagic!
45 minutes
Learning with the LUSH Buying team: Animal by-products
In this session you will get an in-depth overview over how we approach the sourcing of animal by-products for our cosmetics. Learn more about our suppliers, how we evaluate handling practices and what challenges we face.
From Baaaah to Bzzzzz - you can ask all questions you have on the sourcing of these wonderful materials!
45 minutes
Learning with the LUSH Buying team-
Ethical ComplianceA crucial part in sourcing the highest quality ingredients from sustainable and traceable suppliers is making sure that our suppliers adhere to our Non-Animal Testing Policy. Join us to find out more about the team that looks after this part of the sourcing journey. How we implement the Non-Animal Testing Policy in practice, how we work with the Ethical Consumer Research association and what we do in terms of using and promoting truly animal free tests.
This is a chance to hear from the Ethical compliance team, discover what other areas they look after, to ask questions around Non-Animal Testing and to learn more about LUSH buying.
If you've missed the rest of this series and would like to catch up, you can watch them here
45 minutes
Learning with the LUSH Buying team- The World of Colour
“Let me, O let me bathe my soul in colours; let me swallow the sunset and drink the rainbow.” ― Khalil Gibran The colours that we use at Lush are synonymous with the products themselves and arguably one of the biggest deciding factors for some of our customers when making their selections.Let’s go below the surface of eye-catching aesthetics and explore a 360o perspective of colours at Lush. Dress code: Preferably no grey!
45 minutes
LUSH EMPLOYEE BENEFIT TRUST
LUSH EMPLOYEE BENEFIT TRUST
Lush Employee Benefit Trust
Hosted by Kirsty Barnes and Suzy Hill.
An opportunity to learn more about our Employee Benefits Trust, and how your voice counts.
To immerse yourself in everything EBT, please visit the Lush EBT Hub.
45 minutes
MAKEUP
MAKEUP
MAKEUP TRAINING WEBINARS
In October 2020 we caught up with some of the Lush Makeup team for some 20 minutes webinars introducing the range and sharing application tips. If you want to learn more about Lush Makeup you can also check out the training packs below:
Makeup- The Basics
Makeup- Advanced
The bare necessities - celebrating our Makeup Essentials Range
Makeup team's MUA Jen Hunter will be sharing her top application tips for our Makeup Essentials range. As you may know, we will soon be launching a range of brand new makeup products in all global shops! This is the first of a series of lives from Lush Makeup aimed to ensure everyone feels confident with both longstanding and new and exciting makeup additions on the shop floor!
Recorded in October 2020
20 minutes
"I love this Eyeliner"
Makeup team's MUA Jen Hunter will be sharing her top application tips for Eyeliners.
"I love this eyeliner! I brought the wing it brush too, which took a little getting used to but it works like a dream! I’ve used liquid eyeliner for the past 15 years and was looking for something more natural, I didn’t expect it to be as good as it is!" - Lush Customer review from Jmax
This is the second of a series of lives from Lush Makeup aimed to ensure everyone feels confident with both longstanding and newer makeup additions on the shop floor!
Recorded in October 2020
20 minutes
Lips
Makeup team's MUA Jen Hunter will be sharing her top application tips for Lipsticks in this third instalment of the Lush Makeup series.
Recorded in November 2020
20 minutes
PERFUME
PERFUME
The Women in LUSH Perfumery | New Shade Perfume
Showcasing a wonderful example of the presence of women in perfumery, Shade was invented by Lush perfumer Emma Dick and the two key essential oils, Sandalwood and Olibanum, were sourced by Agnes Gendry-Hearn and Gabbi Loedolff from the Lush buying team.
Emma, Agnes and Gabbi are joined by Sam Wonder, Perfume Critic to reveal the new Shade perfume, which is available now in Lush shops and online.
During the event, they will be talking through the process behind Lush’s perfume creation and essential oils buying, as well as the presence of women in the fragrance industry.
This was a Press Event
30 minutes
Lush Perfume Discovery Gifts conversation with Lush Co-founder and Perfumer Mark Constantine
To celebrate the launch of Lush’s new Perfume Discovery Gifts, join Lush Co-founder and Perfumer Mark Constantine and Lush Archivist, Elise McKenna as they delve into an olfactory world of Lush perfume discovery.
During this 30 minute session, Mark and Elise will talk through Lush’s journey with perfumery and how each Lush fragrance - inspired by art, poetry, culture and personal experiences - acts as a hallmark in Lush’s perfume history.
This was a Press Event
30 minutes
We Smell the best... ‘How Lush Korea Became The No.1 Perfume Country’ | Showcase 2018e
In 2018, Veronica Kim, head of sales in Lush Korea gets down to business and tells us how Lush Korea became the number one perfume country.
#Number1InEveryCategory
20 minutes
RETAIL MARKETING
RETAIL MARKETING
Google My Business 101
Nic & Andreea
Don't know what Google my business is? Heard about it from peers but don't know how to manage your page? DESPERATE to increase footfall to your store but not sure where to start? Perfect. watch this session and you will have the answers to your questions.This was recorded in July 2020
Want more Retail Marketing Tools? Check out this workbook
60 minutes
YEXT- Hitchhikers
OK, we know that this isn't a webinar recording...but...This free to join platform offers training on all things YEXT, plush the opportunity to connect with a global community.
So if marketing makes your world go round, and you are keen to learn more how YEXT can be used to build your business this is the place for you
SELF CARE
SELF CARE
Self- Care: Facial Massage
Helen Clark & Alanda Colegate Lush Spa training teamJoin us for an hour of self-care as we show you the best ways to cleanse and massage your face and neck.
We will be sharing hints and tips on how to get the best out of your cleanser, how to perform a lifting and toning face massage on yourself, as well as some basic facial anatomy & physiology to guide you.
If you want to practice the techniques alongside the session you will need to come prepared with the following:
cleanser, face cloth, bowl of hot water, serum or facial oil and a dry towel
The aim of the session is to leave you feeling relaxed and your skin feeling toned and glowing.
Recorded in July 2020
60 minutes
Self-care: Hands & Nails
In this 15 minute tutorial, Amelia Ryan-Williams, Lush Spa Trainer at the Poole training room, talks us through the anatomy of the nail, suitable products for hands and nails and a step by step guide to your very own manicure.
This is the first in a series of self-care modules created to give you a solid foundation on which to build your product & ingredient knowledge so that you can feel more confident finding the right products for your customers and explaining how to use them at home.
15 minutes
Stretches and Relaxing, with the Lush Spa
At the September 2020 Retail Event, Amelia and Alanda led us in a relaxing wind down at the end of the first day of the retail event. They then led us in some morning stretches at the start of the second day.
Watch it back here any time you need to stretch and relax.
20 minutes
Self-Care: Scalp Ritual using Sleepy range
Come join Jemma and Teri from the Lush Spa for a self massage Scalp Ritual incorporating the sleepy range to help step down & relax. Products needed - Sleepy naked facial cleanser, Beauty Sleep facemask, Sleepy body lotion & Twilight body spray. (If you don't have these products in particular anything is fine)
20 minutes
Self-Care: Hand & Arm Massage
In time where our shop floor demos are limited, self-massage is a great alternative to bring to your consultation and add this extra wellbeing touch! Join Pauline, Spa trainer, to learn how to massage your own hands and arms with simple but effective techniques from the Lush Spa that you'll be able to show to your customers.
Bring your favourite hand cream or body lotion to get hands on!
20 minutes
#LushMoods
Sometimes you have to slow down to speed up. Plug into this collection of content designed to aid concentration, assist with relaxation and help you feel energised to take on life as your best self.
SKILLS FOR PERSONAL DEVELOPMENT
SKILLS FOR PERSONAL DEVELOPMENT
Feedback
Hosted by Elena GronlundHosted by Elena, this short session on feedback was great for those looking for an introduction to the topic or wanting a refresher. It covered what effective feedback is, when and how to give feedback, building confidence when giving feedback, receiving feedback and increased awareness of developing a feedback culture.
Want to develop your feedback skills further?
Check out these 'Art fo Feedback' Courses: Module 1, Module 2
Or have a look at the resources under Feedback on the Personal Effectiveness Quiz
7 Steps to Improve People Skills
Hosted by Elena Gronlund7 Steps to Improve People Skills: According to the World Economic Forum many of the top skills considered important in today’s workforce are about people skills. With the current situation it will be more important than ever to make strong human connections. Whether it’s strengthening teams, improving customers relationships or increasing your own personal development, people skills will be key.
Elena hosted 7 short and simple ways to improve your people skills.
This session is from a book written by Neil Mullarkey, here more from Neil here.
The Change Curve
Hosted by Kelly Macri, People Support manager of Lush AUNZ
This Information session covered common responses to change in the workplace and the Change Curve.
How to help support your team through change make sure that they have all the guidance and support they need.
60 minutes
Pitching and Idea
Alessandro Commisso, product inventor, joined us for a 45 minute masterclass.
As many of you may know, Ale has successfully pitched ideas across many different areas of the business and so we invited him to share some of his expertise with us.
Watch this recording to find out how Ale takes an idea and builds it into a successful pitch, who he talks to as the idea develops, how he knows what needs to be included in the pitch itself and what it takes to be successful when presenting.
This session was delivered to Global Retailers on 26/5/2021
45 minutes
SKILLS FOR SELF-ORGANISING
SKILLS FOR SELF-ORGANISING
What are Skills for Self-Organising?
This course of L&D sessions were trialled at Lush throughout July and August 2021.
‘Skills for Self-Organising’ is targeted at Support Teams across Lush Group who wish to explore and learn about different methods and approaches to decision making, management, meetings, feedback and general team and self-organisation.
You may have heard different terms such as ‘self-management,’ ‘consent decision making,’ or ‘flat structure,’ but what does this really mean in practice? And how does it work in a business like Lush? Understanding how governance systems can help us grow as leaders is key to becoming a regenerative business. Join your host, Ruth Andrade, in exploring some of these concepts, and help build our capacity to develop ourselves and others around us.
Introduction: From extractive to regenerative paradigm
What is our belief about people? Our worldviews, beliefs and paradigms influence how we behave and the kind of culture we create in our teams. In this initial session we will learn about different paradigms from extractive to regenerative, how to reflect about our own paradigms as we go about our day and an invitation to begin the transformation towards work culture based on trust, development and self-determination.
30 minutes
Running effective meetings
After over a year of mostly google hangouts, we have all probably developed strategies for making meetings more effective. Getting the right balance between effectiveness and equivalence, getting stuff done and agreed while ensuring participation of different voices. In this session we will invite participants to share their contributions, learn about good facilitation strategies and get to have a small practice. Come to this session, if you want to make sure your online meetings are creating value for your teams!
60 minutes
Feedback & Reflection
More than becoming great at giving and receiving feedback, we need to grow our sense of self-awareness, capacity for reflection and expression of our needs. We can move beyond a culture of feedback into one that cultivates dialogue and consciousness. In this session, we will look into supporting each others' learning and development through creating connection even when it is a challenging circumstance, being truthful and authentic and finding ways to embed more reflective practices in the work. It is an invitation to create a enabling environment for our best selves to show up.
50 minutes
Receiving Feedback
More than becoming great at giving and receiving feedback, we need to grow our sense of self-awareness, capacity for reflection and expression of our needs. We can move beyond a culture of feedback into one that cultivates dialogue and consciousness.
In this session, we will look the 3 emotional triggers that may occur when receiving feedback and how to overcome them
60 minutes
Skills for Self Organising- Owning your own development
Lush is an atypical company. On the one hand, we don't have a well-defined corporate ladder to climb, on the other there is much opportunity for growth in different ways within the business.
In this session, we explored what being accountable for your development can look like, what alternatives are open to you and how you can craft your own path to mastery within the business (or even outside of the business). You should watch this sessions whether you are feeling a bit stuck in your role, and want to invite more growth in, or if you are excited about using Lush as a platform to unleash all of your potential and explore your growing edges.
60 minutes
Skills for Self Organising- How to grow people around you
How amazing would it be if we could all intentionally support each other's development? Whether or not you are in a management or team leading role, this session will explore how we can create conditions for people to thrive, feel empowered and bring more value into the work they do.
60 minutes
SKINCARE
SKINCARE
Microbiome Training Module
Hosted by Katie & Milly on 12.01.23
Our skincare goal is to further your knowledge and understanding of the skin's microbiome, to be clear on our stance on skincare and communicate it on our shop floors with confidence.
To help with this aim, here's what we'll be covering in this recording:
✨ Understand what your microbiome is and the role your skin barrier plays in your overall health
✨ Learn how Lush skincare is formulated to give you great effects with minimal interference to your microbiome and skin barrier
✨ Feel confident applying this knowledge in consultations to better serve the health of our customers and the planet
1 hour 52 minutes
Skincare Training
Hosted by Retailers, Katie & Lee on 10.02.22
Our aim is to re-energise the conversation around skincare and convert more customers into skincare customers.
To help with this aim, here's what we'll be covering in this recording:
Number 1 in Every Category: celebrating the individuality of Lush skincare in the cosmetics industry, and discovering how we formulate with a 100 year life in mind.
Cosmetic Revolution: exploring Lush’s unique definition of ‘Fresh’ skincare, our relationship with preservatives and how this approach aims for minimal interference with your skin’s microbiome - which is something we’re still learning about.
Perfect Product for Every Need: developing consultations to help us identify our customers’ skincare needs and to confidently meet them.
176 minutes
Fresh
Do you love Fresh Handmade Cosmetics? Fresh has long been a core value at Lush that defines us in comparison with the wider cosmetics industry. Want to know all the details on some exclusive products directly from the manager who has been serving customers with them for over a year?
Join this chat with Edwige, Fresh and Flowers manager, as they take us through an exclusive Fresh range that will be launching into the Anchor Shops soon
This was recorded as part of the Retail Training week in April 2021
To understand more about Lush's philosophy when it comes to Fresh Skincare, check out this article.
For more resources on Skincare, have a browse through the Fresh Handmade Cosmetics page on the Learning Library
60 minutes
Helen & Mark: Skin, Teeth, Hair & More
LUSH Global Gathering- November 2021
Settle in for a conversation with Lush co-founders Mark and Helen to hear all about creating the perfect product for every need, with the aim of supporting a 100 year life. From skincare to teeth to hair care, you’ll hear about how our creativity and expertise lead the way, as well as hearing a little sneak peek of what is coming up next…
16 minutes
SOAP
SOAP
Waffle and Suds: A conversation about soap.
Join co-founder and product inventor, Mo Constantine, and product creator, Michelle Leahy for a lather nice 30 minutes of waffle and suds…
This was recorded on 9th June 2020 as part on an online retail event for managers of Lush Shops in England.
30 minutes
SPA
SPA
Synaesthesia relaunch training
Get ready to re-ignite your passion about our signature treatment, Synaesthesia!
Join Jody from the Spa R&D team & Meg, the Spa Manager of Lush Spa Leeds in a celebration of our Spa concept and unique journeys.
This session was recorded on 22nd June 2023 in the lead up to the treatment launch on the 29th June.
56 minutes
VEGANUARY 2022
VEGANUARY 2022
Veganism Q&A with Hilary
Hosted on Tuesday, January 11th 2022 - 4:00-4:45pm GMT (45 minutes)
Watch back this conversation with Lush Ethical Director, Hilary, as we hear her story and explore her perspective on the roots and principles of veganism.
This was part of the Veganuary at Lush 2022 series
In conversation with Veganuary
Hosted on Thursday January 13th 2022 - 1:45pm-2:30pm GMT (45 minutes)
Following last year's positive feedback, we had again the pleasure to host Toni Vernelli, head of communication & marketing at Veganuary. Toni gave us an updated overview, talked us through the movement and answered your questions.
This was part of the Veganuary at Lush 2022 series
Veganism & Regeneration
Hosted on Thursday 27th January 2022 - 2:00pm-2:45pm GMT (45 minutes)
We were joined by Ruth Andrade and James Atherton to discuss Regeneration, Permaculture and connected movements, and how they can synchronise with Veganism and its ethics.
This is part of the Veganuary at Lush 2022 series
Page updated
Report abuse