Basic Troubleshooting - Windows laptops (7th and 8th grade)

Please read before seeking help - maybe you can solve the problem for yourself!!!

Basic Troubleshooting Steps - Lenovo Laptops

1st Step: Restart (if possible)

2nd Step: Have someone else login to see if the problem still exists - this will tell us if it is a computer issue or a user issue


Adding a Printer


Troubleshooting - PRINTER and Papercut

If you have installed Papercut and a printer but a)it either freezes Chrome or b) printing never shows up, please do the following



Top Row of Keyboard Does Not Work (volume, brightness)

Check to see if the Fn key has a green light, if so then

a. Hold down the Fn key and press the Esc key (top left corner)

b. Fn key should not have a green light now

c. Test the top row of keys now


If Chrome won't open pages, or is so slow...


RESTRICTED BROWSER: Every time a student does a  search it is filtered and restricted. But, a direct link allows the website

2. Click on the three dots in the top right corner

3. Click Settings

4. Search for "Search Engine" and choose MANAGE SEARCH ENGINE AND SITE SEARCH

Under Search Engines click the three dots and delete everything but Google. 

5. Close the browser, relaunch the browser and then search. It will default to Google.


**You can also double check in settings that Google is your default browser by searching for that in the Chrome Settings as well.


PLEASE CLICK HERE FOR THE DISTRICT SITE WITH DIRECTIONS FOR HARDWARE AND SOFTWARE SUPPORT. 

Where can I Install Software onto my Laptop?

You will only be able to install Leander ISD "approved" software from the Software Center:

1. Log into the laptop as yourself

2. Navigate to the Desktop

3. Launch Software Center

4. Search for the application that you need

5. Click on the application once

6. Click on Install icon (bottom right)

7. Wait patiently 

8. Follow the on screen directions

Only some keys on the keyboard don't work/Keyboard doesn't work at all