Dealing with a Mental Health Crisis
Emergency Services, Suicide Prevention Hotlines, Support Help Lines and Navigating a Mental Health Crisis.
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Dealing with a Mental Health Crisis
Dealing with a Mental Health Crisis
If there is an immediate mental health emergency, families should call 911 or go to the nearest emergency room.
Behavioral Health Road Map In Massachusetts
Behavioral Health Road Map In Massachusetts
Three means to receive assistance when you or a family member is having a difficult time or dealing with a mental health or substance use crisis:
Massachusetts Behavioral Health Help Line - call or text 833-773-2445
Massachusetts Behavioral Health Help Line - call or text 833-773-2445
Community Behavioral Health Centers: Riverside Community Care- 190 Lenox St., Norwood, serves as the CBHC for this area. (walk-in available)
Mobile Crisis Intervention for youth and adults.
New (July 2025) Urgent Care for Mental Health and Substance Use
See the flyers and information below for detailed information.
Accessing Mental Health and Substance Use Services When You're Haviing a Hard Time.pdfMCI-flyer-FINAL-RCC-MCI23-6.pdfMobile Crisis Intervention, 24/7
781-769-8674 or 800-529-5077
Riverside- Norwood, is the Mobile Crisis Intervention provider for this area. The Youth Mobile Crisis Team provides services to children (20 and under) who are experiencing a behavioral health crisis with a mobile, face-to-face response. Team can meet with youth and their families at their community-based locations or travel to homes, schools, and other locations with the goal of avoiding hospital emergency room visits and unnecessary hospitalizations, and also consult by phone.
The Adult Mobile Crisis Intervention (ACMI) staff includes clinicians as well as peer support specialists.
Mobile Crisis Flyer in Portuguese Uma linha que salva em tempo de crise
Mobile Crisis Flyer in Spanish Un salvavidas en situaciones de crisis
Suicide Prevention Hotlines
Suicide Prevention Hotlines
National Suicide Prevention Lifeline:
Call or text: 988
1-800-273-TALK(8255)
24-7, free, confidential support to anyone
in emotional distress, or needing coping support.
Youth can find specific information at
Crisis Text Line: Text HOME to 741741
Samariteens: 800-252-TEEN (8336)
24 hours a day, 7 days a week. Call or text us anytime. Services are free, confidential, and anonymous.
Trevor Project:
1-866-488-7386 or text START to 678678.
https://www.thetrevorproject.org/get-help-now/
A national 24-hour, toll free confidential suicide hotline for LGBTQ youth
HeySam
Text: 877-832-0890
A Samaritans support line for young people up to 24 years old, staffed by young people, 9 am-9 pm.
Effective July 16, 2022, the 988 lifeline number became active in Ma
PEP22-08-03-006.pdfOther Support Lines
Other Support Lines
Text NAMI to 741741 or Call 800- 850- NAMI
Connect with a trained crisis counselor to receive free, 24/7 crisis support
SAFE Coalition Support Helpline 508 488-8105 www.safecoalitionma.org info@safecoalition.org
Support, education, treatment options and coping mechanisms for those impacted by substance use disorder. Safe is a local resource with an office in Franklin.
Mass Substance Use Helpline 800-327-5050
Parental Stress Hotline
Available 24/7, 1-800-632-8188
Additional Parent Support groups during this time are available:
Parent/Caregiver of LGBTQ+ Youth Helpline 666-427-3524
New Hope- Support related to domestic and/or sexual violence
Free and confidential 24/7 hotline: 1-800-323-4673 (HOPE).
Or you can access the
free and confidential webchat at www.new-hope.org. (M-F, 9 am-4pm)
DOVE Legal Advocacy Helpline for Survivors of Domestic Violence (Covers this area)
Legal Helpline at 617.770.4065 x400.
Wayside Trauma Intervention's confidential Rape Crisis Hotline
Staffed 24/7 for those who feel unsafe or are in need of immediate support. Help is available in English, Spanish and Portuguese.
Rape Crisis Hotline – 1-800-511-5070
National Sexual Abuse Hotline
Free and Confidential, 24/7.
1-800-656-HOPE or chat online at online.rainne.org
800-931-2237
Monday-Thursday 11 am - 9 pm, Friday, 11 am-5 pm,
Or Text Monday-Thursday 3 pm-6 pm or chat at button below
Navigating a Mental Health Crisis: Warning signs of suicide or a mental health crisis
Navigating a Mental Health Crisis: Warning signs of suicide or a mental health crisis
INFO-Warning-Signs-of-Suicide-ENG.pdfINFO-Warning-Signs-of-Crisis-ENG.pdf
ASK: “Are you thinking about killing yourself?” It’s not an easy question, but studies show that asking at-risk individuals if they are suicidal does not increase suicides or suicidal thoughts.
KEEP THEM SAFE: Reducing a suicidal person’s access to highly lethal items or places is an important part of suicide prevention. While this is not always easy, asking if the at-risk person has a plan and removing or disabling the lethal means can make a difference.
BE THERE: Listen carefully and learn what the individual is thinking and feeling. Research suggests acknowledging and talking about suicide may reduce rather than increase suicidal thoughts.
HELP THEM CONNECT: Save the 988 Suicide & Crisis Lifeline number (call or text 988) and the Crisis Text Line number (741741) in your phone so they’re there if you need them. You can also help make a connection with a trusted individual like a family member, friend, spiritual advisor, or mental health professional.
STAY CONNECTED: Staying in touch after a crisis or after being discharged from care can make a difference. Studies have shown the number of suicide deaths goes down when someone follows up with the at-risk person
From the National Institute of Mental Health
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