HanPHONE 通訊解決方案是一個綜合解決方案，將辦公室電話系統延伸至流動設備，為您提供更有效的通訊途徑。

我們的解決方案使您能夠以低成本建立企業級水平的電話系統，容許與您的員工隨時隨地保持聯繫，達至營運成功的水平。

憑藉豐富的電話通訊技術經驗，我們的方案獲政府部門、非牟利組織和不同規模的公司採納，看漢科技是您的可靠解決方案合作夥伴。

了解詳情：https://goo.gl/hCb7Cd

立即查詢：https://goo.gl/6ghRgw

(Hong Kong, March 2021)

The Anti-Deception Coordination Centre (ADCC) of HK Police launched a four-month promotion campaign, “Anti-Deception Everywhere”, on March 4. A promotion truck has been deployed to promote the “Anti-Scam Helpline 18222” and alert members of the public to various defrauding tricks.

We have been working with ADCC since its inception in 2019 to provide the telecom and case report management infrastructure and are glad to learn that more than three billion HK$ was intercepted before going to the con man in 2020 alone.

#ADCC #18222 #HanPHONE #反詐騙協調中心

(Hong Kong, September 2020)

Since 2003, KanHan has been supplying HanPHONE’s “Interactive Voice Response System” to the market. It is a web-based software application designed to enable users to access web contents and services over the phone. This efficient and inexpensive award winning system allows security guards to report their duty and anomalies they see.

Did you know our IVR system has many applications? The notable ones are:

• Voice Broadcast

• Customer Service Hotline

• Booking System

• Alert / Reminder Mechanism

• Telephone Lucky Draw Campaign

• Telemarketing Survey

• Order Entry

• Personal Verification

• Attendance System

• Security Guard Safety Check-in

• Voting System

Don’t hesitate to ask us more questions about HanPHONE!

(Hong Kong, November 2019)

HanPHONE電話系統符合保安監管制度 ! HanPHONE設有雲端報更管理系統，互動語音 (IVR) 系統，能協助保安行業提升其工作和管理效率同時又可保障值勤人員的人身安全。

甚至可以讓保安人員可致電查閱執勤時間表、追查、匯報工作及特殊情況﹗

供保安員致電報更、報“返工放工”，輕鬆又方便 !

(Hong Kong, September 2019)

ePrint being a leading printing service provider in Hong Kong offering high quality and speedy printing services, it has a telephone support centre manned by over 100 agents handling all sorts of customer service enquiries.

HanPHONE contact centre software can be enhanced to meet ePrint’s specific business requirements. Such as the installation of HanPHONE software-based IP-PBX, setup of IVRS system and develop e-print's ERP/CRM system.

Our homegrown technologies and service is the best fit for a local business requiring a sophisticated contact centre setup connecting their customers via telephone.

#kanhan #kanhantechnologies #eprint #HanPHONE #IVR #CRM

(Hong Kong, April 2019)

Kanhan Technologies Limited - HanPhone has been in the business of providing telecom cum software solutions for our clients to interact with their audience more effectively for over 15 years. Through the years, HanPhone services toward customers in diverse market segments including Government, NGOs and Finance & Banking.

The recent implementation of HanPhone IVR telephony platform by HK Police Department's Anti-Deception Coordination Centre known as ADCC, enables ADCC to operate a round-the-clock enquiry hotline 18222 in response to general public's consultation and complaints toward deception and scam cases over on-line channels.

Please contact us for more details how HanPhone can help your organization.

#CRM #IVR #KanHan #HanPHONE #PABX #IVRS #CallCentre #Telephony

(Hong Kong, July 2017)

HanPHONE IVR 為公共圖書館專設的獨有功能：

- 文字轉換語音系統支援在特別情況發佈緊急訊息，例如因惡劣天氣時需要關閉圖書館

- 24 小時運作，於休館或非辦公期間，查詢熱線仍可生效，自動應對市民之查詢

- 雲端儲存平台，節省購置硬件設備費用及設備放置空間成本

- 於繁忙時，即時通知現時的輪候回覆次序或讓來電者留言

其他特點：

- 處理來電及回電，播放預錄訊息

- 透過文字轉語音引擎，從數據資料庫搜尋文字訊息，並即時轉換成語音訊息

- 網絡文字轉語音系統，輕易將網頁轉換成互動語音系統

歡迎致電 2851 3020 或電郵致 info@kanhan.com 查詢。

#看漢科技 #HanPHONE #IVR #文字轉換語音系統 #公共圖書館

整套系統可設置於雲端之上, 無需額外加設硬件配置, 一個月費即可使用。

-Initializing -Idle -Recording

近年,看漢科技有限公司(看漢科技)旗下研發產品 HanPHONE已為多個機構及政府部門提供數碼電話系統。新近推出的HanPHONE數碼電話錄音系統(HanPHONE DVR), 可將所有通話以數碼聲檔紀錄,避免企業提供電話交易服務時引致不必要的糾紛,亦確保前線人員以電話與客戶推銷商品的過程合符業務規範。

月租計劃包括:

• 支援手機來電自動錄音

• 詳細紀錄每個打出/打入電話的通電時間、日期、長度及號碼

• 支援Android 及iOS等平台,系統設計簡單易用

• 特設搜尋功能,用家可輕鬆尋找所需資料

• 用戶身在外地,亦可使用智能手機查閱錄音

如需系統示及查詢有關電話系統的支援服務,歡迎致電看漢科技有限公司(852) 2851 3020 或電郵到info@kanhan.com。

(Hong Kong, October 2015)

雲端數碼錄音可以完整紀錄電話上嘅對話內容，無需架設任何硬件就可以即刻用到，重可以自動備份存檔。想知更多? 聯絡我哋啦~

Cloud DVR is a perfect solution for voice recording without additional installation of hardware with automatic backup of data. Wanna know more? Call us now~

(Hong Kong, August 2015)

今次看漢很榮幸獲邀贊助其中一位藝術家 – 周翌。參加者可透過現場的電話裝置撥打電話申請成為鯨魚王國的國民，他們需要回應系統數個問題，如願意遞交多少稅金，以換取失業或退休的高福利，系統會紀錄所有資料和錄音。展覽後系統將發放SMS通知參加者的申請結果。

KanHan Technologies Limited (KanHan) is honored to sponsor HanPHONE to one of the artist – Chow Yik. Applying for national whale kingdom will be carried out on the telephone device and need to answer several simple questions, such as how much are you willing to pay for taxes in return for high unemployment or retirement benefits. The system will record all the information and recordings. The application results will be sent by the SMS system.

中文: http://www.kanhan.com/en/news/Art%20Basel_Eng.html

英文: http://www.kanhan.com/tc/news/Art%20Basel_Chi.html

(Hong Kong July 2015)

看漢全力贊助「藝術巴塞爾：買不起，送給你展覽 - 鯨魚王國e國民24小時申請熱線 (852) 3952 7777」。透過看漢HANPHONE互動語音系統來招募國民，以簡單的電話指示及錄音取得國民資格。

詳情

日期： 2015年7月31日至8月9日

地點：賽馬會創意藝術中心 L0藝廊（香港九龍石硤尾白田街30號）

(Hong Kong, July 2015)

It is not uncommon for enterprises having to manage multi-locations of their business. Physical security of premises is usually their first concern. Teams of guard are deployed round the clock in securing safety of different facilities. Thus managing guards’ duty roster and their periodic reports cannot be handled effectively by administrative staff at the headquarters. Many web based and/or mobile phone applications may provide the solution but is not cost-effective and requires guards some knowledge of using computer assisted automated system and worst to be equipped with new generation of smart phone.

A local utility corporation has come up an idea that can be inexpensively addressing the need by setting up an interactive voice response (IVR) system that guards can dial in to check their rosters, report duties and anomalies. KanHan’s market leading HanPHONE IVR system was chosen to supply the IVR solution with a range of web based management and reporting modules and is physically integrated with the corporation’s existing Nortel PABX phone system.

Functions in the system include:

(1) Caller Identity Verification

Pre-registered guards’ phone numbers (mobile phone, TETRA phone or landline telephone) will be used as keys to validate the caller. Incoming calls not from pre-registered phones will be transferred to operator for manual handling.

(2) Schedule Management

An administrative module is provided for schedule management. Guards can conveniently call in to know their work schedule. The module also provides late duty call report and instant alert to management for prompt action.

3) Extensible IVR Call Flow System

The Call Flow System determines what to announce and record in accordance with call’s key pad input. Call Flow can be modified to reflect changes in management logic. Here is the present call flow logic.

(4) Report System

This function allows management to lookup call-in records by location ID, reporting time range and status. Downloadable reports can be generated by multiple filters for further analysis.

In addition to system development, voice script recording service is also included in Cantonese and Putonghua for announcement. Thanks to HanPHONE IVR’s market proven fast deployment structure and KanHan’s extensive telecom and web development experience, it takes less than 4 months from user requirement collection, design to full implementation.

(Hong Kong, July 2015)

With the accumulated years of experience developing telephony systems since 2003, KanHan has launched a tailor-made telephony system (HanPHONE IVRS) to government departments, providing thousands of simultaneous hotlines that based on HanPHONE technology for public use. Recently, an upgrade version of the digital telephone recording system that is using the latest Internet-based technologies and services (HanPHONE DVR) has launched, tailor-made specifically for the government, our service including a new system installation, upgrading old systems and data migration.

HanPHONE system can meet the needs of different agencies, from telephone voice system (HanPHONE IVRS), call centers (HanPHONE Contact Centre) to a digital telephone recording system (HanPHONE DVR). The "one-stop" service helps departments to reach the public with the most convenient and direct way, while ensuring a reasonable price to set a full-featured phone system.

Marine Department has already switched and replace the old VoiceLink system with our new HanPHONE DVR recording in August 2015. Existing files of Voice Link can be migrated to the new system with a single interface, supervisors are able to access the old and new recordings using HanPHONE DVR anytime, while eliminating the needs of retaining both the old and new systems.

Introduction of user interface

Login the web portal, select “Call Log” under main menu in the web portal.

Using digital recording allows more convenient record keeping and enhance productive archive of files. Records can further be used for unify management and make additional analysis easily. KanHan digital recording has been widely used in various government departments and agencies, with our superior design and reasonable set-up costs, so that customers feel at ease for client service and hotline recording record.

(Hong Kong, September 30, 2014)

Background

Decades ago, if the Hospital Authority (HA) wanted to find a patient’s health record, it might take a lengthy time to do that and possibly affect the result and efficiency of the diagnosis due to the inaccuracy of the record. Sharing of health records was hardly achievable at that time. The consequence could be severe as it might lead to serious medical mistakes. Thereby, the HA is going to implement an electronic health record sharing system named “Electronic Health Record” (eHR) by late 2014 to facilitate the existing Clinical Management System (CMS) in order to mainly achieve a higher efficiency and quality assured care delivery. More importantly, it enables sharing of health records between multiple parties to maintain comprehensive online health record.

While the HA is serving as the technical agency for developing the eHR Core Sharing Infrastructure, The Food and Health Bureau has set up a dedicated eHR Office to oversee the development of the eHR Sharing System.

At the first stage, the eHR system aims to establish a connection with all public and private hospitals as well as the private doctors, clinics and even other health service professionals in Hong Kong to share the health records. The HA will also make an attempt to strengthen and stabilize the system to protect data privacy and system security at this point.

Problem

Albeit the eHR system is primarily accessed by the related parties online, it is important that the HA wants to retain a more traditional yet useful way, a telephone system, to allow stakeholders to access the voluminous health record database. However, the HA lacks the expertise to establish a versatile Interactive Voice Response System (IVRS) enabling the digitized records be presented in a voice accessible format

Solution

In this case, KanHan Technologies Limited (KanHan) has proposed HanPhone, a market leading telephony product of KanHan, to build the IVR system with real-time access to the eHR system.. Regardless of being inexperience on setting up a considerably sizable telephone system by the HA, HanPhone IVR can still be installed and normally functioned under the professional instruction and assistance from KanHan.

The eHR IVR system consists of two production servers and one more for User Acceptance Test. Each of them is connected with 100 telephone lines to handle the huge amount of daily usage. In addition to the system setup. KanHan is also providing trainings to the HA staff on how to effectively establish their call flows for the eHR system and get the most out of HanPhone IVR for timely and accurate delivery of patient information to the telephone users.. .

HanPhone IVR is an award winning, innovative web-based voice application platform for the design and creation of Interactive Voice Response (IVR) system. Its unique web-based development environment makes creation and maintenance of IVR system as easy as developing a website and allows telephone users accessing real-time information from the web. Furthermore, the web-based management interface allows users to control the IVR system easily anywhere from an Internet connected PC. And best of all, common webpage editing tools can be used to edit the procedure and content of the IVR system so as to fit the organization's specific purposes.

Conclusion

The adoption of HanPhone IVR for the eHR system will soon be used extensively in Hong Kong by the HA and the stakeholders. It helps provide an alternative for the eHR system to share health records and ensure a stable and versatile IVR system. HanPhone IVR saves the manpower and time on constructing an IVR system for the HA, makes it truly beneficial to the patients, clinicians and society.

(Hong Kong, October 30, 2013)

KanHan Provides Free Health Check on Your Telephone System

KanHan Technologies Limited(KanHan), being a market leader in providing the HanP)HONE branded telephony solutions, has been hearing from our customers to provide an one stop shop for all their telecom related needs including equipment supplies and maintenance services.

We are glad to announce our new Telecom and Customer Care division manned by certified professionals is now ready to supply and provide maintenance service to renowned PABX equipment and Voice Recorder in addition to the HanPHONE family of Computer Telephony Integration, IVR and Call Center solutions.

The new service scope includes:

Telecom & Customer Care System Solutions

• Supply and Provision of Telephone and Related Hardware Support and Installation

• Automatic Interactive Voice Response (IVR) System Design and Deployment

• Call Center System Design and Deployment

• Customer Relationship Management (CRM) System Design and Deployment

• Social Media Channels (e.g. Facebook, Whatsapp, WeChat) and Mobile App Integration

• Expansion and Replacement Planning of Existing PABX System

Maintenance and Technical Support

• 24/7 Support Services

• On Site Health Check and Inspection

• Hardware, Cable and Network Repair

• Remote Configuration and Programming

• Software Updates

• Periodic Monitoring Report

• Troubleshooting

• Site relocation

The following popular telecom equipments are now covered in our inauguration offerings:

• Alcatel-Lucent 8 Series IP Touch

• Alcatel-Lucent 9 Series Digital Phones

• Alcatel-Lucent OmniPCX Enterprise PABX

• NICE Recorder

To celebrate the inauguration of the new services, we are offering Free Health Check for a limited time to your existing equipment and, Free Consultation in upgrading your customer service infrastructure covering both traditional telephone and new social media channels At Your Request.

Call us now for a Free On-Site Health Check which includes:

1. Hardware and Cabling Health Checks

2. Hardware Compliance Check

3. Event Log Check

4. System Backup Check

(Hong Kong, September 30, 2013)

Driven by rapidly changing market, logistic service is not only about transportation and warehousing. To make good use of technology for providing prompt and accurate logistic information to customer has become the main subject of the industry. A real-time communication platform and mobile friendly solution can help a logistic company to build up a fast, efficient service image.

Tinson Logistics Limited with an international customer profile has recently launched an interactive voice response system to strengthen and expand its customer service. The new service is developed and deployed using KanHan’s HanPHONE IVR hosting service with integration to the company’s customer database. Without special computer and telephone systems installed onsite, customer can dial to an automated voice response system hosted in KanHan’s data center to enquire shipment status, place order or arrange pick-up agent. By using this hosting service, the company can provide 7 x 24 services in response to customer and systematically deliver all arrangement orders to internal staff. The new service will no doubt raise customer satisfaction and greatly expand the capacity of the customer service agents in handling service calls. In addition to local branches, Tinson Logistics has more than 100 agents around the world. HanPHONE IVR can help the company to meet the growing demand of international trade and worldwide communication.

The new automated customer service hotline features query on:

• Special Offer

• Delivery Fee

• Shipment Status

• Service station business hours and address

And

• Order placement and delivery

• Agent collection arrangement

Figure 1. Services include call flow design and setup

KanHan’s IVR development service includes human voice prompts recorded by professional voice talents in Cantonese, Putonghua and English. It also provides an IVR management system that synchronizes with existing database, allowing non-technical staff to configure or update hotline voice messages, call flow and access to a variety of call records and reports through a user-friendly web interface. The HanPHONE IVR hosting service now provides 16 dedicated telephone lines to Tinson and additional lines can be added in short notice to accommodate peak seasons.

Figure 2. HanPHONE IVR management system, which allows various configurations, voice updates, and browse all kinds of call records and reports.

Since 2000, the HanPHONE Interactive Voice Response (HanPHONE IVR) system has been serving many government departments and business enterprises by providing a powerful web based telephony system for diverse enquiry applications. The Call Center extension to HanPHONE family of products and services has been launched in 2009 in further increasing customer service productivity in a most cost-effective fashion to our clients.

(Hong Kong, August 2013)

看漢電話宣傳方案 ◎ 開拓生意商機

KanHan Integrated eMarketing Services extends business opportunity

(Hong Kong, March 30, 2013)

KanHanCMI advancing Rehabus Call Center operation

Subvented by the Government of the Hong Kong Special Administrative Region and managed by the Hong Kong Society for Rehabilitation, the “Rehabus Service” dedicates to providing accessible transport services for the people with disabilities to travel between workplaces, schools, medical treatments and public places since the establishment in 1978. The service provides telephone booking hotline in four categories: Dial-a-Ride, Scheduled Route Service, Pooled Dial-a-Ride and Feeder Service, which allows customers to choose the suitable transportation service.

This year, the Hong Kong Society for Rehabilitation entrusts KanHan Technologies (KanHan) to retrofit her telephone operation with a new call center system with integrated interactive voice response (IVR) function to cope with the increasing call volume. The purpose is to enhance the overall efficiency and effectiveness in the call center operation by deploying the latest IP based telephony solution of KanHan Client Management Infrastructure (KanHan CMI). In addition to an improved call response workflow, the new call center system also provides an array of management reports to monitor the overall performance of the operation down to individual customer service agent in ensuring service quality.

Figure 1: System Design

Key features of HanPHONE IVR and Call Center functions of KanHanCMI:

• Streamline the call-booking procedure and reduce waiting time of Rehabus service hotline.

• Provide the function of Auto Dialer, an automatic way to inform, remind and confirm the users regarding their booking information. This function can also be used to conduct telephone surveys with a list of selected customers to give rating and scores by pressing designated telephone keys.

• Provide a real time management interface and agent console, customer services staff can login their account in computer to access the status of telephone hotlines including incoming calls, unanswered voice mails and other activities needed prompt attention.

• Create a user-friendly interface for staff to modify the call flow, placing recorded voice files and install voice mail box. In addition, Text-to-Speech function is integrated which can convert the text in MS excel or other common format files for playing in audio format.

• Create an automatic reporting system to allow supervisor obtaining activities logging, performance and other statistical reports readily exported to MS excel format.

• Support Fax-on-demand, enhance the communication channel of Rehabus service to the customers.

With the wealth in experience of developing IVR solutions and accessibility technologies, KanHan now offers a one-stop service to government departments, community organizations and enterprises for various customer service solutions over internet and telephone network.

(Hong Kong, Feb 28, 2013)

Since 2000, the HanPHONE Interactive Voice Response (HanPHONE IVR) system has been serving many government departments and business enterprises by providing a powerful web based telephony system for diverse enquiry applications. Attracted by KanHan Technologies Limited (KanHan)'s cost-effectiveness and abundant experience in telephony applications, Consumer Council has chosen KanHan to develop a new Call Center system with embedded IVR and IP-PBX functions near the closing of 2012 in replacing her aging proprietary customer service hotline system. The new system equipped with the latest IP based Call Center functions has been rolled out serving the public in February.

The new system was built on Voice over Internet Protocol (VoIP) technologies. It allows Consumer Council handles a large number of phone lines and extensions from different call centers via the Internet with no extra hardware or wiring required.

Moreover, the solution provides real time management interface and a custom made agent program and console. When customer service agents login their account, a pop-up screen will immediately show them status of telephone lines, incoming calls, unanswered voice mails and other activities needed prompt attention. Functions such real-time monitoring ad coaching, conference call and barge-in empower supervisors to manage diverse aspects of the call center. Analytical reports can be generated on demand aiding further enhancement planning and tuning of the center performance.

Figure 1: Call Center flow

Key features:

• Create a virtual enterprise through Internet, breaking the boundary between the Head office to multi-call center

• Provide flexibility and interaction control interface in handling incoming calls, unanswered voice mails, in-house developed contact list and even incoming emails and fax.

• Scalability and flexibility to fine-tune and maintain the call center work flow and system.

• Agent program & console deliver real time screen pop-up, provide application of call center monitor and control.

• Allow roaming agents across different office sites. Supervisors can review and create ad-hoc message by an off-site call.

Figure 2: Real time management interface and agent program

The HanPHONE Contact Center Suite of software runs concurrently on two HanPHONE IP PBX servers to warrant round-the-clock, resilient public service. It interlaces with human voice prompts recorded by KanHan's professional voice talents in Cantonese, Putonghua and English. KanHan's one-stop service has successfully completed the replacement project for Consumer Council within three months. This achievement marks a new page of KanHan's HanPHONE Contact Center solution.

(Hong Kong, Dec 31, 2012)

← Pic 1 & 2. Text content from the website can be easily transformed into speech

With the popularization of Internet, government and NGOs have been increasingly encouraging the elderly to make the better use of IT technologies in particular the Internet in bettering their quality of life from connecting to the community with the latest news and information. Earlier in 2009, the Hong Kong Society for the Aged (SAGE) was awarded by the HKSAR Government to develop a one-stop dedicated portal for the elderly named “eElderly” (http://www.e123.hk/en). This elder-friendly, easy-to-use portal provide elderly and their families a powerful data bank that incorporates services and information, social networking and elder services, aiming to help elderly people obtain necessary information with ease in relaxed and safe manner.

However, not every elderly feels comfortable to use computer and access to internet. This year, SAGE applied a web-based voice enabling solution - HanVOICE which developed by KanHan Technologies Limited (KanHan) to activate an online speech version of “eElderly” in order to help the elderly, the visually impaired and people with reading difficulties listen from the Internet like radio . By integrating the state-of-the-art text-to-speech technology (TTS), HanVOICE converts text contents into speech instantly supporting Cantonese, Putonghua for Chinese and English. Users can listen to the information of the website without any additional software installation.

Not only converting text content into voice, HanVOICE even allows user friendly control of web navigation by numeric keys on keyboard (For example, Jump to next part or Back to previous page) without using the mouse.

For more information of eElderly's speech version, please click here (Chinese)

eElderly's homepage : www.e123.hk/en

-----------------------------------------------------------

HanVOICE is a locally developed technology partially funded by Government's SERAP funding scheme and best known as the China nomination to compete in the Asia Pacific APICTA award in 2004 and United Nation's World Summit Award in 2005. This solution opens up an alternative way to surf in internet for visually impaired persons (VIP), elderly, people with reading difficulties and even those computer illiterates in rural areas. In addition, KanHan has wealth of experience in conducting the Web Accessibility Gap Analysis and Rectification Service for the websites of many HKSAR Government departments.

Government Department / Organizations using HanVOICE:

Hong Kong Post

Chengdu Municipal Government

HKSB Information Accessibility Centre

China Disabled Person's Federation

For more information and system demonstration of HanVOICE, please contact KanHan Technologies Limited by calling: (852) 2851 3020 or send an e-mail to info@kanhan.com

(Hong Kong, Nov 30, 2012)

KanHan Technologies Limited (KanHan) has since 2003 been supplying self-developed, award-winning HanPHONE Interactive voice response systems (HanPHONE IVR) to government departments and business enterprises. The HanPHONE IVR systems perfectly meet the unique service need of every client, helping them to build up a powerful communication tool. This year, a global non-profit organization - Good World Solution entrusts KanHan to provide a HanPHONE IVR application in China.

Good World Solution (GWS) is a global non-profit organization involves with worker's rights issues. One of their initiatives - Labour Link is to uses mobile phone technologies in India and Peru to collect information directly from factory workers. By using the interactive voice response based survey, it collects important messages and information for companies, helping them to understand the employee job satisfaction, opinion of working condition and needs. The information can be used to improve the operational efficiency and enables a two-way communication between companies and their entire workforce. GWS recently plans to expand the Labour Link service into China, hoping the Chinese workers can voice their opinion using the telephone based channel.

For more information of Good World Solution, please visit http://www.goodworldsolutions.org

With over 10 years of experiences in providing IVR application service, KanHan is able to help GWS to deliver its service in China by setting up a reliable IVR system management and hosting service. Below are the significant features of this IVR system.

1. Convenient Mobile Survey System

• The process of the IVR survey is quick and convenient for workers. First, they receive instruction on how to participate and then dial a local number using their phone. The phone will automatically disconnect after two rings. Then they will receive a call-back in approx 60 seconds from the same number or another local number. This ensures the calls are at no cost to worker and evenly distributed without congestion.

• When the workers received a call-back, they listen and reply to multiple-choice questions with their touch-tone keypad. This service is accessible anywhere including their homes.

2. Real Time Data Report

Responses are captured in real-time, aggregated and analyzed in the hosted system. The user-friendly web portal allows survey conductors to obtain survey data at anytime. Through this web portal, content updating of the survey becomes an easy job.

<- Picture 1: User-Interface of HanPHONE Web Portal

Backed by years of research and development experience in computer to telephony technologies, the web based HanPHONE IVR has added many customized features for every different user. The highly customizable HanPHONE IVR is now ready to deploy in the region of China helping enterprises to enhance their communication and e-marketing channel through voice response from telephone network according to their unique requirements.

(Hong Kong, September 30, 2011)

In preparation for the District Council election in November this year, Registration and Electoral Office (REO) of HKSAR Government has planned for substantial enquiry service enhancements bridged by an interactive voice response system to telephone operators. KanHan Technologies Limited (KanHan) was awarded the contract to install the new system based on its award winning HanPHONE telephony platform. The Interactive Voice Response (IVR) and Voice Recording System (VRS) modules of the HanPHONE Contact Centre Suite are to deploy delivering the enhanced service starting early October.

The new system consist of 46 telephone lines running concurrently on two HanPHONE servers to warrant round-the-clock, resilient public service. Call-flow is designed and programmed by KanHan using HanPHONE's unique HTML/XML development environment and interlaced with human voice prompts recorded by KanHan's professional voice talents in Cantonese, Putonghua and English.

Once citizen enquiry is re-directed by IVR system to staff of REO, the HanPHONE VRS module begins to record the conversation to the HanPHONE servers using latest digital voice recording technologies. All recorded conversations are stored centrally in the servers with auto backup facilities ensuring no loss of records. HanPHONE VRS provides simple administrative interface for REO staff to search and retrieve recorded conversations. Predefined reports on system usage and traffic are easily accessible also through the interface.

Attracted by HanPHONE's cost-effectiveness and KanHan's abundant experience in telephony applications, REO becomes the first user of the newly launched HanPHONE Contact Centre Suite which is epitomizing KanHan's decade of innovative development efforts in merging the Internet and telephony technologies with aim in replacing arcane proprietary telephony systems.

(Hong Kong, Aug 30, 2011)

KanHan Technologies Limited (KanHan) is introducing to Hong Kong SAR Government departments third-party Interactive Voice Response (IVR) system maintenance and upgrade program.

Majority of government departments are providing service hotlines for citizen enquires. Some are fronted with IVR technologies for efficient call distribution and information delivery. These existing IVR systems are mostly proprietary based acquired some years ago. The aging IVR systems are expensive to maintain due to arcane technologies and some have been even abandoned by the original local or oversea system developers.

KanHan has since 2003 been supplying self-developed, award-winning HanPHONE IVR systems to many government departments replacing their proprietary based IVR systems with one that is built on open and web based technologies. There are over thousand HanPHONE powered IVR lines now serving Hong Kong citizens.

Backed by years of research and development experience in computer to telephony technologies, KanHan is launching a maintenance and replacement program for third-party IVR systems specially catered for government departments. The program offers system maintenance, call-flow amendments, and voice related services with the optional HanPHONE upgrade package covering brands like Voice Master, Intervoice/IQ TALK, Proactive IVRS, Syniverse and others.

The most recent case is Hong Kong Customs and Excise Department's July decision in choosing the program replacing their existing IVR system supplier's maintenance service at a reduced cost and enhanced service level. The program also offers the Department an ease of mind for future system migration to modern day technologies.

(Hong Kong, June 15, 2011)

KanHan Client Management Infrastructure comprises KanHan's three flagship products:

HanPHONE Computer Telephony Integration (CTI) Platform

- KanHan's award winning CTI platform provides the latest IP based PBX technologies for telephone diversion and enquiry system supporting instant information delivered in English, Putonghua and Cantonese. HanPHONE CTI is modularly designed such that the sophisticated Interactive Voice Response (IVR) and Voice Recording Service (VRS) systems can integrate and support independently with major brands of traditional PBX systems.

HanPHONE Contact Center System (HCCS)

- HCCS is an expansion on the widely adopted HanPhone CTI platform, with comprehensive inbound and outbound call center features, essential call supervision and monitoring capabilities, and critical reporting tools.

HanCRM

- Developed on an open platform with nuts and bolts matching all the major customer relationship management (CRM) systems in the market. HanCRM seamlessly integrated with HCCS to provide a truly whole product that fulfills an all-in-one client management solution the market is looking for in Sales Force Automation, Marketing Automation, Customer Support & Service, Order Management and More.

KanHan Client Management Infrastructure incorporates the essential components of unified communication capture and information analytics to form the foundation of building client satisfaction and loyalty, bringing clients a new experience on client management.

(Hong Kong, March 15, 2011)

After the launch of audio websites in China Disabled Person's Federation, Hunan Disabled Person's Federation and Chengdu Municipal Government, Foshan becomes Guangdong's first municipal government to adopt HanVOICE in providing barrier-free access to its audio enabled website. Integrated with human sounding text-to-speech (TTS) to convert text into voice in real time, supporting Chinese in Cantonese and Putonghua, visitors of Foshan Municipal Government use only the numeric keys on a PC to navigate the website with standard browser software by following vocal instructions. Enabled also with visual enhancing settings such as text enlargement and choice of color background, visual impaired person (VIP) and elderly are now able to access Foshan Municipal Government's website at their choice of reading or listening, thus breaking down the digital barriers to the aging population and the less fortunate members of the society.

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Foshan Municipal Government

The HanVOICE technology empowers governments and other interested parties deeming to provide audio websites in the interest of a large group of members of the society in a most cost-effective fashion. KanHan aspires to further assist Chinese government in different levels deploying HanVOICE in pursuing the national policy goal of building a digital inclusive society.

(Hong Kong, November 15, 2010)

Interactive marketing channels are proven to be more effective promotion media.. KanHan Technologies Limited (KanHan) has been providing integrated eMarketing campaign services, including: mobile application development, interactive voice response system (HanPHONE IVR) hosting service and SMS online broadcast to Hong Kong marketers during holiday seasons with resounding results.

Promotion at smart phone

To advertisers, marketing products or services in smart phone has gained much popularity these days. From design, programming to implementation on iPhone or Android platform, KanHan offers a one-stop solution to client with innovative.

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Case Sharing 1

By apply iPhone application, a well-known hotel is now updating special offer on dinning and accommodation with online reservation to attract new customers

IVR hosting services for reservation

KanHan offers complete Interactive Voice Response Telephone System (IVR) marketing campaign services to both small and large businesses. Only 14 working days are needed to complete the call flow design and setup for client's campaign launch. Professional voice recording service is also included for ad-hoc promotion purpose.

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Case Sharing 2

IVR hosting service processes inbound phone calls for a hotel by giving privilege offer on accommodation reservations thru telephone

Corona Extra Beer and EDO Potato Chips chose IVR for lucky draw promotion.

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SMS online broadcasting advertising

Through an internet access, SMS message can be delivered to any mobile located in Hong Kong and Mainland China without extra hardware installation for promotion purpose. This instant advertising channel can apply to: 1) Message Broadcast By uploading CSV format of mobile number, client can have message broadcast in a second. Detail SMS transmission report is available for real-time monitoring on campaign effectiveness. 2) 2-way SMS Promotion can be more interactive through the use of lucky draw, survey or voting in SMS to have soft-selling of client’s services / products. With various technologies applied, KanHan integrated eMarketing Promotion Service will be the new channels for advertising and promotion.

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Case Sharing 3

Popular tourist hotel, The Charterhouse Causeway Bay Hotel Hong Kong, contacts customers by using HKSMS Online services to broadcast dinning offers during holidays and special occasions.

Petite, a well-known ladies fashion brands, adopts online SMS broadcast to announce VIP pre-sale offer to get close connection valuable customers.

(Hong Kong, Sep 30, 2010)

KanHan Technologies Limited (KanHan) announces today its market leading HanPHONE IVR telephony platform is rolling out a major technology release since its first launch in 2004. The latest version 5.0 of HanPHONE is incorporating all essential IP-PBX technologies transforming HanPHONE into a full functional platform fulfilling most modern day office telephony communication needs. From as simple as a small office PBX to a large scale PBX supporting multi-sites, from developing a simple Interactive Voice Response (IVR) system to building a complex call centre application supporting voice recognition, text-to-speech, and Customer Relationship Management (CRM), all now can be done with HanPHONE's web based technology platform. The new addition, coined HanPHONE IPBX, is a software based IP-PBX capable of doing most of traditional hardware based PBX / PABX do and more at a fraction of their cost. Built on SIP standard, HanPHONE IPBX supports any SIP compatible software or hardware phone offering numerous benefits as:

- A lot less expensive to acquire, expand and maintain than a hardware PBX / PABX

- Using the same wiring of computer network, no need for phone wiring - Wide range of IP phones for choosing, no tied up to specific vendor

- Using SIP trunks means substantial saving on calling long distance using VoIP or Skype gateways

- Productivity gains at using desktop based call control and extension management, and using remote extension at home and or on the road

- Installation and management is easier using web based interface

- Support standard PSTN based calling using VoIP gateways or cards. The key features of HanPHONE IPBX include but not limited to the followings.

The award winning HanPHONE technology has been steadily growing its reputation and customer base counting many large government departments and major commercial corporations as its users since 2004 in the Hong Kong market. The IPBX extension will provide our customers a clear roadmap in integrating its telephony and web infrastructure in serving their customers in a more dynamic and cost-effective fashion with no dependency on proprietary technologies and vendors.

(Hong Kong, July 16, 2010)

Since the first launch of HanPHONE IVR at Central Library under Leisure and Cultural Services Department on 2004, KanHan Technologies Limited (KanHan) has deployed advance telephone IVR system to four more public libraries namely: City Hall Public Library, Kowloon Public Library, Tung Chung Public Library and Tin Shiu Wai Public Library apply HanPHONE-cored IVR to enhance the customer hotline services to mass public. The 24 hours multi-function based telephone system facilitates "people first always" public services to citizens. Various advantages include:

1. Improvement on public libraries' services

With core technology built on HanPHONE IVR, the new systems can save human resources on daily enquiry by providing information via telephone (e.g. library’s opening hour, details on application for library card, etc). In addition, the automatic IVR system extends services hour to cater citizens’ needs.

2. Voice prompt function

The newly established system enables users to modify voice prompt messages by themselves under different circumstances. Such as bad weather announcement which can take effect in a matter of minutes. The communication channel allows citizens access to emergency service notices most conveniently.

3. Simple system setup

From design to deployment, KanHan is capable to arrange in a short period of time. Clients are able to establish self-owned telephone enquiry system in a most cost effective way. To ensure the smooth-and-sound delivery of services, KanHan will arrange onsite training to client for training on usage and daily operation on HanPHONE IVR.

The award winning HanPHONE IVR system developed by KanHan, is a highly customizable telephony platform enabling all sorts of interactive voice response applications. To adapt high demanding of functions in telephone system and the merging of Internet IP and telephony technologies, HanPHONE IVR is now undergoing a series of system upgrade. KanHan believes that the new upgrade of HanPHONE IVR will be a wise choice for clients to setup a comprehensive telephone system in a short future.

5 Public Libraries installed HanPHONE IVR:

• City Hall Public Library: 2921 2555

• Tung Chung Public Library: 2109 3001

• Tin Shui Wai Public Library: 2126 7520

• Kowloon Public Library: be launched by August 2010

• Central Library (installed in 2004): 3150 1234

(Hong Kong, March 25, 2010)

KanHan Technologies Limited (KanHan) announced today has successfully offered CR Vanguard, ("China Resources Vanguard Co., Ltd." / client), an inexpensive hosting IVR service with customization for its membership program called "Fun Fun CARD". This 24/7 IVR system extensively helps to improve customer relationship through a real time response management.

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<- Diagram 1: CR Vanguard Customer Service Hotline 2511 9966

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3 Significant features of this robust IVR system are designed by KanHan.

1. Cost Effective

HanPHONE IVR hosting system benefits client saving costs extensively from high initial set up and hardware costs, human resources and time costs. Its user-friendly interfaces allow quick and easy voice command configurations to any customized needs. These functions increase client's company overall productivity.

2. 24/7 Service Hotline

Designed for busy city lifestyle, operating 24 hours a day and 7 days a week services provide a real time response on members' enquires including reward point status, gift redemption, lost member card handling and etc. by a simple touch tone call flow process.

3. Easy Data Reporting

Its real time monitoring feature helps to do marketing analysis in a much easier way including data connectivity, member logging and promotions responses etc. These make resources allocation more easy and accurate.

The award winning HanPHONE IVR system developed by KanHan,, is a highly customizeable telephony platform enabling all sorts of interactive voice response applications.. Customers can choose to purchase the system or use it as a hosting service on rental basis like CR Vanguard. Our diversified one-stop services scope cover SMS broadcast, lucky draw hotline and fax-on-demand to improve overall customer relationship and generate more revenue to our clients in a fast and cost effective way.

(Hong Kong, February 15, 2010)

KanHan Technologies Limited (KanHan) announced the first successful launch of telephone interactive response system (IVR) in the Hong Kong logistic Industry for OnePort Limited (OnePort). OnePort was co-founded in 2003 by Hongkong International Terminals Limited (HIT), Modern Terminals Limited (MTL) and COSCO-HIT Terminals (Hong Kong) Limited with the goal of improving efficiency of the local logistics industry. From inception, OnePort launched a VoiceXML based IVR system from a U.S. vendor with the telephone call-flows developed in-house using JAVA technologies to interface with three service applications:- Electronic Terminal Receipt (eTR), Empty Collection Appointment (ECA) and Port Security Charge (PSC),

The IVR system has in recent years become problematic in stability and expensive to maintain. Replacing the whole system is left with the only option. The primary criteria of the replacement are minimal disruption to the existing service and in the short possible timeframe. KanHan's HanPHONE IVR was chosen among a limited choice of IVR technology vendors including the existing one whom have local and strong technology presence. KanHan's proposed solution requires no change to their present JAVA based call flow program which exports VoiceXML call-flow instructions to HanPHONE IVR's execution. The strong local customer references and the very competitive pricing arising from the fact KanHan owing the technology further differentiates HanPHONE IVR solution from others. The contract was awarded in December 2009.

The replacement system provides 24 dedicated telephone lines from two sets of 4U industrial server. Via parser developed for the project, HanPHONE IVR converts OnePort's VoiceXML instructions output from the JAVA program into HanPHONE's native XML codes for control of telephone interaction with the three service applications. The whole project was completed in slightly over one month giving OnePort ample time testing the new system and phasing out the old system. The new system begins operation in end February.

The success of OnePort's migration project has proven once again the robustness and flexibility of HanPHONE IVR's XML based technology. The VoiceXML compatibility makes it the ideal replacement platform for other VoiceXML based IVR systems installed in the past decade which are invariably becoming more and more expensive to maintain in Hong Kong.

(Hong Kong, December 15, 2009)

After the website development for Department of Health (DOH) - Eat Smart at Restaurant (http://restaurant.eatsmart.gov.hk/b5/home.asp) campaign on 2008, KanHan is honored to participate in the system development for "Joyful Fruit Day 2010" (FD2010) Learning Platform event. The FD2010 event is co-organized by the Department of Health, Education and Manpower Bureau, Committee on Home-School Co-operation, Hong Kong Education City and some community associations, aiming to foster home-school co-operation to create an atmosphere that favors adequate consumption of fruit among students. The KanHan originated learning and quiz platform enlivened by interactive functions with creative designs, anticipates attracting over 100,000 primary school students accessing the platform. The platform functions include:

(1) Time control of system: A customized program is set to control the operation hour of "Student Zone" in the platform with daily open hour from 7am to 10pm. Participated students could only access and answer pre-set fruit related questions during the authorized time.

(2) Real-time ranking: An online quiz module in form of multiple-choice questions will be randomly drawn from pool of questions by system. The randomization of the questions will be run automatically at the FD2010 platform. Score will be recorded under the database with real-time ranking displays to all subscripted schools and students.

(3) Multiple user interfaces: A group of more than 200 questions will be provided for lower primary students (P.1 - P.3) and another set of questions for upper primary students (P.4 - P.6). The user interfaces of the platform can be alternated according students' registered levels.

(4) Animated design: Various formats of questions can be generated in the platform (e.g. drag-and drop, pictorial format and interactive response format) to arouse students' interests in learning the benefits of fruit intake for protection against chronic illnesses. With voice recording of each question, the key message and information are delivered more lively.

(5) Automatic alert: System will generate a popup alert if students log out before completing the quiz of the day In accordance with the learning results, the platform will generate different encouragement message to students.

(6) Administrative modules: An administrative interface is available for teachers monitoring students' learning progress as well as for DOH staff assessing the success of the event.

e-Certificate Printing Module: For students succeeded meeting their learning target with the rewarding stamps, they will be reminded to print a personalized e-Certificate signifying their achievement.

With years of project experience on websites designs and developments, KanHan is capable in providing creative and multi-functional website designs and applications. Integrating with HanPHONE IVR, HanWEB Fanjian Publishing server or SMS broadcast service, clients could enjoy all-rounded communication channels to achieve maximized promotion effects.

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Joyful Fruit Day 2010 Website:

http://eatsmart.proj.hkedcity.net/eatsmart/index.php

(Hong Kong, November 15, 2009)

KanHan Technologies Limited (KanHan) today announces Hong Kong Police Credit Union adopts HanPHONE IVR to replace an aged telephone enquiry system. The revamped system aims to provide saving and loan information enquiry services to Hong Kong Police Force. Simply dial the enquiry hotline and key in access code for specific service, members can listen to accounts details and acquire necessary information.

To operate, the system consists of 8 telephone lines and a dedicated industrial server. The new HanPHONE IVR call flow program was built on web based XML language within 20 working days.. The archaic FoxPro database storing all member information was migrated at the same time to HanPHONE IVR's native support MySQL database for faster access and future data format compatibility.

In addition, a fax-on-demand function in the new system performs as a communication channel for members to receive forms through facsimile.

One critical issue to be taken is the data confidentiality. To prevent data breach between the connection of HanPHONE IVR and the association's database, a series of authentication procedures have been applied: all members are requested to retrieve personal data through authorised access code with proven data encryption strategy before establishing connection with database.

The flexibility of HanPHONE IVR can fulfil most organisations needs in telephone based service delivery in a short development time. Starting from design to voice recording of system, KanHan is capable to provide "One-stop" service on on most IVR related requirements. Cost effectiveness has always been central to HanPHONE IVR's success in serving small to large organisations.

(Hong Kong, October 15, 2009)

With increasing demand in customer hotline enquiry, The Land Registry of The HKSAR Government has launched a HanPHONE IVR based new interactive response system (IVRS) replacing the years-old proprietary system which is difficult and expensive to maintain.

To facilitate improvement on functions to raise service level, HanPHONE IVR 3.0 supports fault-tolerant architecture using an additional HanPHONE IVR server and Network Attached Storage (NAS) system. The new resilience design provides an IVR application with maximum uptime by eliminating any single point of failure.

The whole system is built on two separate industrial-grade servers at the data centers of The Land Registry located in Sai Kung and Admiralty with call flow development done and deployed in 30 days. The new system comes with 24 telephone lines support, 16 more than the old system and are equally distributed between the two data centers for resilience and load-balancing. In addition, KanHan has retagged all voice scripts in the IVR system by offering professional voice-over talents in Cantonese, Putonghua and English.

Since 2003, KanHan has been serving various HKSAR Government Departments and Bureau to design new and replace old IVR systems. From professional design of call flow, installation of hardware and creation of sophisticated call log reports, HanPHONE IVR is a choice for clients to upgrade without exorbitant investments.

The Land Registry Customer Service Hotline : 3105 0000 (24 Lines)

(Hong Kong, August 28, 2009)

Market promotion moves with time. A prominent bank connects IVR and interactive games in their latest promotion campaign to attract prospective customers to their newly released credit card with built-in popular Octopus card functions. Participants are invited to compose a short music clips in a web based application for broadcast to friends whose mobile contacts are input at the same time. The award winning HanPHONE IVR technology will instantly pick up the information from the web application and call the contacts. The automatic outbound call will play the music followed by inviting the recipient to subscribe the special promotion offer.

KanHan's HanPHONE IVR one-stop rental service with embedded SMS and fax functions serves to many creative promotional campaigns like this one. Scalability, flexibility and reliability of the rental service backed by our seasoned technical staff warrant first grade service to diverse designs of promotional campaign taking advantage of the latest web, mobile telephony technologies.

Methodology

1. Users fill in telephone contact of friends in a website to participate in the credit card promotional campaign

2. Telephone contacts will be fed to HanPHONE IVR's database for outbound calls.

3. Friends will receive an instruction to access promotion web page for privileged offers.

4. Users can use telephone key pad or voice mail to feedback their response to the campaign.

5. Status report is to be prepared by request by campaign administrator at any time..

6. Campaign organizers can access to HanPHONE IVR 's web based administrative console to monitor real-time campaign status

(Hong Kong, April 15, 2009)

To cope with market needs and to further advance Interactive Voice Response (IVR) technology, KanHan Technologies Limited (KanHan) has completed a major system upgrade to its HanPHONE IVR technology with the Version 3.0 release in the 2nd quarter of 2009 through years of project leading experiences. The new release endeavors to provide total-solution on IVR applications to various industries.

Many new functions are result of customer demands in the numerous IVR projects KanHan has completed in the past years.

The major features include:

1) Call Flow Management

Call flow management is made easy with an embedded web based Content Management. Simple call flow modification and voice script replacement can now be easily handled by non technical users.

2) Automatic Questionnaire Generation for Outbound Telephone Survey

By simply coding questions and answers in a predefined multiple choice format in an Excel worksheet, the new function allows the Excel file to be uploaded and generates automatically the requisite call flow for outbound calls collecting survey feedbacks from targeted telephone users at scheduled time.

3) Voice Logging Management

The new HanPHONE IVR 3.0 Voice Logging Management is a digital recording and monitoring solution which fully utilizes the connection of existing client TCP/IP data network infrastructure to perform recording function. This function utilizes a multimedia PC to capture, digitize and compress voice and call-related data and is able to upload the recorded voice files to a HanPHONE IVR server for playback, analysis and report generation using the administrator interface.

4) Integrated SMS broadcast

The newly released HanPHONE IVR is embedded with a preconfigured SMS gateway which allows sending of SMS triggered by call-flow. . IVR callers can also input personal mobile number to receive default or programmed SMS message from specific call flow.

5) Automatic System Monitoring

To improve the system availability, HanPHONE IVR 3.0 has built in system monitoring function. According to an assigned schedule, a monitoring program can dial to HanPHONE IVR to test the stability of the call flow and all necessary hardware components. If no signal is received, an email notification or SMS alert will be sent to administrator for immediate action.

6) Fault-tolerant Architecture for Maximum Up Time and Data Resilience

HanPHONE IVR 3.0 now supports fault-tolerant architecture using an additional HanPHONE IVR server and Network Attached Storage (NAS) system. The new resilience design provides an IVR application with maximum uptime by eliminating any single point of failure and, data integrity through database recovery and synchronization.

7) Email2Voice function

Building on HanPHONE technology with PHP and JAVA programming, Email2Voice function is an extension to the existing telephone call-flow. The stated function supports POP3 mail including file attachment with text content converted into Cantonese, Putonghua and English using Text-to-Speech (TTS) technology. User can reply to sender by simply recording a voice message as attachment to receivers.

By using HanPHONE IVR 3.0, clients can deploy an interactive voice response system in a shorter and more cost effective way while the stability and ease of use are greatly enhanced.

In the 1st quarter of 2009, HanPHONE IVR has added the following new users.

- Hong Kong Eye Hospital

- Home Affair Department, HKSAR Government

The new release will no doubt further strengthen HanPHONE IVR's market leading position in Hong Kong providing a most flexible, versatile and robust IVR technology only at a fraction of the cost of traditional IVR systems.

(Hong Kong, January 31, 2009)

2008 has been a fruitful year to KanHan Technologies Limited. With mature development of various systems and services, KanHan has extended the customer base into many application areas.. Let's review the major achievement s of KanHan in the period of 2008.

HanPHONE:

HanPHONE made great stride in 2008 including winning further accolade and big name customers.

The HanPHONE IVR powered Tele-Digital Library system of the Hong Kong Society for the Blind won in Jan 2008 for Gold Award in both Best Digital Inclusion and Best Public Services Application categories of the 2007 Hong Kong ICT Awards.

Big name customers adopting HanPHONE IVR including:

- HKSAR Government Transport Department

- Goldman Sachs

- Pamela Yonde Nethersole Hospital

- The Chinese University of Hong Kong

The HanPhone IVR technology developed by KanHan Technologies Company Limited (The Company) has further crossed the border from traditional telephone enquiry system to product promotion campaign. In May 2008, two famous retail brands: EDOpack Potato Chips and Corona Extra Beer opted HanPHONE IVR powered telephone lucky draw applications to conduct product promotion.

The HanPHONE e-Marketing Platform provides rental base service inclusive of dedicated telephone lines to allow customers dial-in for instant luck draw. With connection to product database, the IVR system is able to verify callers' input data as defined by the campaign rules and notify by voice prompt on error detection for entry retry. The system will announce result instantly once the correct product information is input and send notification email to the responsible person on the winning calls for dispatch of prizes. The lucky draw system is built on a XML environment with speedy development time to catch up with clients' promotion schedule. Without extra investment on hardware and telephone line installation, clients can have perfect call-flow to fulfill marketing purpose.

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HanVOICE:

With HanVOICE gradually addressing the needs for the blinds, visually impaired and elderly to listen from the web, web development and application become more favorable to disable people. The web-to-speech on internet technology provides a convenient channel for visually impaired people and elderly.

In January, 2008, Hong Kong Post adopted HanVOICE in launching Hong Kong's first voice enabled government website http://www.hongkongpost.com/. The enhanced website provides the visually impaired and elderly citizens of Hong Kong a voice browsing interface using only the numeric and arrow keys. By following the voice instructions and push the right key, a user will hear from the website in Cantonese, Putonghua and English at his/her choice. All voices are synthesized from the website's Chinese and English text in real-time using innovative text-to-speech technology.

In addition to the success in Hong Kong, HanVOICE also is also gaining great momentum in Mainland China. ChengDu City Government boasted China's first HanVOICE powered speech enabled government website following the foot step of China Disabled Person's Federation (CDPF) in November 2008. The speech section automatically translates live Chinese text into Putonghua speech using human sounding text-to-speech technologyUsers can navigate the voice website requiring of no special software The new voice-based web section of the ChengDu City Government aims to build a digital inclusive society especially for the visually impaired, elderly and cognitive dysfunctional persons.

HanVOICE is a locally developed technology partially funded by Government's SERAP funding scheme and has won various awards for its innovation in bridging the digital divide. The best known ones were the China nomination to compete in United Nation's World Summit Award in 2005 and the Asia Pacific APICTA award in 2004.

Looking forward, 2009 will see more government departments in Mainland China intend to make voice enabling technology a nation-wide web access policy. Users can now "hear" from the web content without information boundaries using a standard web browser or via telephone.

(Hong Kong, December 15, 2008)

KanHan Technologies Limited (KanHan) has begun supporting the cause of building a digital inclusive society for visually impaired person (VIP) by producing a screen reader - Chinese JAWS for the computer users since 2002. For VIP with limited access to computer or with little knowledge on computer, KanHan developed and has been maintaining for the Hong Kong Society for the Blind (HKSB) the world's first digital library system for over 5 years using telephone as the primary access medium. This year, developing on top of the existing system, KanHan has further enhanced the digital service by rolling out a brand new function: "Email-2-Voice" (Email2Voice). The new function enables HKSB members to listen to emails and reply by voice recording using only a telephone or mobile phone. No computer is needed.

Building on HanPHONE technology with PHP and JAVA programming, Email2Voice system is an extension to the existing telephone call-flow of HKSB Digital Library System. With single sign-on to send and receive email, HKSB's members can simply access the digital library system to enjoy the function.

The stated system supports POP3 mail including file attachment with text content converted into Cantonese, Putonghua and English using Text-to-Speech (TTS) technology. User can reply to sender by simply recording a voice message as attachment, a most convenient way for VIP with limited computer knowledge in using email to communicate with outside world. The system also provides HKSB an administrative interface to manage user accounts, change service provider and import user address book.

The system has been thoroughly tested by HKSB and service will be launched in early 2009. The successful development of the Email2voice function moves one step further in building a digital inclusive society for visually impaired person. Email2Voice is the first operational service of this kind launched in Hong Kong which opens up possibility for users accessing to their commercially available mail box as if using voice mail in their mobile phones.

(Hong Kong, November 10, 2008)

With gradually addressing the needs for the blinds, visually impaired and elderly to listen from the web, the web-to-speech HanVOICE technology developed by KanHan Technologies Limited has assisted the ChengDu City Government to boast the first speech version in China's e-government following the foot step of China Disabled Person's Federation (CDPF) http://www.cdpf.org.cn. The speech section automatically translates live Chinese text into Putonghua speech using human sounding text-to-speech technology. No special software required, users can navigate the voice website. The new voice-based web section of the ChengDu City Government aims to build a digital inclusive society especially for the visually impaired, elderly and cognitive dysfunctional persons.

HanVOICE is a locally developed technology partially funded by Government's SERAP funding scheme and has won various awards for its innovation in bridging the digital divide. The best known ones were the China nomination to compete in United Nation's World Summit Award in 2005 and the Asia Pacific APICTA award in 2004.

More than a web technology, the HanPHONE telephony interface turns a website into an Interactive Voice Response System (IVRS). Since 2003, many government departments and associations have adopted HanVOICE/HanPHONE integrated technology for IVRS applications which include:

• Hong Kong Society for the Blind - digital library system (done in 2005) & email to voice (done in 2008)

• Hong Kong Post - Leave Balance Enquiry

• Hospital Authority - Outpatient Booking System (over 500 telephone lines)

• Pamela Yonde Nethersole Hospital - Outpatient Booking System

• Housing Authority - Rent Enquiry System for public housing estates

• Leisure & Cultural Services Department - Main enquiry hotline line

• Central & Regional Libraries - Main enquiry hotline

• Labor Department - Employee Compensation Hotline

• Social Welfare Department - Main service hotline

• Census & Statistics Department - Quarterly Survey of Employment and Vacancies

• Transport Department - Traffic Condition Enquiry

• Hong Kong Export Credit Insurance - Main enquiry hotline

• HKU Space - self-development for various IVR applications

• University of Science & Technology - self development for various IVR applications

• Chinese University - Student Fees Enquiry

Looking forward, 2009 will see more government departments in Mainland China intend to make voice enabling technology a nation-wide web access policy. Users can now "hear" from the web content without information boundaries using a standard web browser or via telephone.

(Hong Kong, May 9, 2008)

The HanPhone IVR technology developed by KanHan Technologies Company Limited (The Company) has further crossed the border from traditional telephone enquiry system to product promotion campaign. On May this year, two famous retail brands: EDOpack Potato Chips and Corona Extra Beer adopt HanPHONE IVR powered telephone lucky draw applications to conduct product promotion.

The HanPHONE e-Marketing Platform provides rental base service inclusive of dedicated telephone lines to allow customers dial-in for instant luck draw. With connection to product database, the IVR system is able to verify callers' input data as defined by the campaign rules and notify by voice prompt on error detection for entry retry. The system will announce result instantly once the correct product information is input and send notification email to the responsible person on the winning calls for dispatch of prizes. The lucky draw system is built on a XML environment with speedy development time to catch up with clients' promotion schedule. Without extra investment on hardware and telephone line installation, clients can have perfect call-flow to fulfill marketing purpose.

EDOpack Potato Chips and Corona Extra Beer choose human voice over automatic machine generated voice to interact with callers. Among the professional voice talents supplied by the Company for selection, the chosen voice recorded the campaign specific messages in the Company's studio. Clients have only to pay for the voice talent but not the recording facilities

Being the forefront IVR technology developer, KanHan's Integrated eMarketing Promotion Service provides campaign-base IVR system rental service. Marketers can enjoy speedy-and-sound product promotion media via the conveniently available and easy to use telephone communication channel from mobile and fixed line phones. From system design to data logging, the IVR rental system caters for marketers' needs for interactive promotion not using a computer.

(Hong Kong, April 13, 2006)

KanHan Technologies Limited (KanHan) today announced its HanWEB Traditional Chinese and Simplified Chinese translation Technology continues its dominant position supplying Hong Kong enterprises the most cost-effective solution in providing a simplified Chinese interface to their websites. The latest HanWEB clients count many key players from the local finance industry extending their financial services to the simplified Chinese reading clients from across the border through the Internet. The more prominent ones include Bank of East Asia, Tai Fool Securities and the security regulator, Securities Future Commission, joining the rank of existing HanWEB users such as HSBC, HangSeng Bank, KGI Securities and Hong Kong Exchange. The phenomenon growth of nouveau riche in China continues to spur the Hong Kong financial product and service providers' investment in infrastructure in attracting China business. Providing marketing materials and customer service information in simplified Chinese is now becoming essential and a trend through websites. With over five year of solid track record behind HanWEB, KanHan has the most relevant experiences in guiding the Hong Kong finance industry dressing up for their China customers.

In addition to Chinese language interface technology, KanHan is bringing China's predominant enterprise search engine technology to Hong Kong such that HanWEB users will have one of the best Chinese search engines available for their customers in quickly locating the information written in two Chinese as well as in English from their websites. Another flagship product of KanHan, HanPhone Interactive Voice Response platform further expands the HanWEB enabled websites into a telephone enquiry system. Customers will be able to find the time-critical information via telephones and HanPhone will deliver the information to them in spoken Putonghua, Cantonese and English in real time using the latest state-of-art text-to-speech technology. KanHan is proud to be the only technology service company in Hong Kong able to provide a one-stop-shop for the finance industry to equip better their websites and telephone systems in serving customers in their preferred written and spoken Chinese and English.

HanWEB is approaching its sixth anniversary since its major first sale to Trade Development Council's trade portal in Year 2000 with version 2.0 of the software. In keeping pace with the rapid progress of web based technologies, there have been numerous improvements and enhancements made in the past years. The latest ones will be wrapped into a major release 4.0 in May with many new features making HanWEB an even more secured and high-performance translation server platform suitable for large scale e-banking and e-finance applications.

(Hong Kong, December 2, 2005)

KanHan Technologies Limited (KanHan) today announced that its subsidiary, KanHan Technologies Company Limited ("the Company") was awarded to supply an Interactive Voice Response (IVR) system to the Labour Department of Hong Kong SAR Government in handling employees compensation claims for work injuries.

The fully automated IVR system due to be launched in early 2006 will employ 20 telephone and 5 fax on demand lines serving the public in English, Cantonese and Putonghua. It aims to provide claims enquiry and interview appointment reservation with the department. Users can choose also to receive leaflets, forms and case progress summary by fax. In conjunction with the IVR system, the same service will be deployed over Internet at the same time. This scenario exemplifies HanPhone's major effectiveness in sharing infrastructure with the web based service.

HanPhone excels in its ability to convert text on webpage into speech. Using the HTML format and without advance recording of the content, HanPhone allows easy design of interactive voice portal or voice telephone system that meet users specific needs in the shortest possible time frame. Apart from supporting general features of interactive phone systems available in the market, HanPhone also supports XML format encoding, allowing format conversion on contents. Moreover, HanPhone's homegrown nature also warrants investment to be most cost-effective. Lawrence Mo, CEO of KanHan Technologies Limited comments at the project.

(Hong Kong, October 28, 2005)

KanHan Technologies Limited (KanHan) today announced that its subsidiary, KanHan Technologies Company Limited ("the Company") was awarded to supply an Interactive Voice Response (IVR) system to Hospital Authority due to be launched in November with over 100 voice and fax lines in the full-blown system.

Secretary for Health, Welfare & Food Dr. York Chow said publicly in July this year there would be measures to combat the chronic long waiting time problem in Hospital Authority¡¦s general outpatient clinics. One measure is to introduce a telephone based pilot IVR system to allow patients booking appointment in advance. The pilot IVR system for appointment booking was put up for bidding in September requiring stringent system functionalities, industry standard compliant and extensible technology to be delivered and launched in less than 8 week¡¦s time. Among bids from many international and local IVR solutions, KanHan¡¦s awarding winning HanPhone IVR system is chosen for the pilot project covering the Hong Kong Island clinics.

HanPhone excels in its ability to convert text on webpage into speech. Using the HTML format and without advance recording of the content, HanPhone allows easy design of interactive voice portal or voice telephone system that meet users specific needs in the shortest possible time frame. Apart from supporting general features of interactive phone systems available in the market, HanPhone also supports XML format encoding, allowing format conversion on contents. Moreover, HanPhone¡¦s homegrown nature also warrants investment to be most cost-effective.¡¨ Lawrence Mo, CEO of KanHan Technologies Limited comments at the winning.

(Hong Kong, August 9, 2005)

KanHan Technologies Limited (KanHan) today announced that the Group launched today for Education and Manpower Bureau (EMB) the Secondary Six Vacancy Information Enquiry Hotline. The hotline 1835900 is to provide the Secondary Five students, after obtaining the Hong Kong Certificate of Education Examination results, to inquire the number of Secondary Six places available of a specific school. A total of 192 lines are available to the anxious students to call for update information during a 4 day period starting August 10, 2005. The enquiry hotline service is powered by KanHan’s award winning HanVoice/HanPhone web-to-speech technology platform. Equipped with the best of breed text-to-speech technology, HanPhone automatically extracts the information through Internet access to the centralized admission database and turns it into speech in Cantonese, Putonghua and English.

HanPhone/HanVoice excels in its ability to convert text on webpage into speech. Using the HTML popular website developing language and without advance recording of the content, it allows easy design and maintenance of interactive voice portal or voice telephone system that meet users' specific needs. Apart from supporting general features of interactive phone systems available in the markets, HanVoice/HanPhone also supports XML format encoding, allowing format conversion on contents. HanVoice/HanPhone can be applied in various aspects helping corporations disseminate information, such as in tele-digital library for the vision impaired, phone-banking, stock quotes, real time news, booking & reservation system, telemarketing, surveying, and transport and weather information utilising the existing web infrastructure.

HanVoice/HanPhone was awarded Certificates of Merit in the Communications Applications Category of the APICTA (Asia Pacific Information and Communications Technology Awards) and in the Product Category of the 6th IT Excellence Award presented by the Hong Kong Computer Society in 2004.