The Office of the Government Chief Information Officer (OGCIO) has requested all Government websites and mobile apps should be made in conformance with best practices and fulfill the legal requirements as stipulated in the Disability Discrimination Ordinance (Chapter 487) to benefit the persons with disabilities.

To relieve your concern, KanHan, a recognized web and mobile accessibility service provider by OGCIO, provides you comprehensive Gap Analysis services to ensure your websites and mobile apps meet all criteria and even of all practices.

2 Types of Gap Analysis Services - Baseline Practices Assessment and Best Practices Assessment. Both analysis services highlights are as below:

• Pre- assessment and post-assessment analysis

• All rounded manual tests

• Detailed suggestion reports

每個政府部門均設有供市民使用的電話熱線，以方便市民透過電話查詢各項資訊。當部門內的電話系統安裝得越久，因技術過時或系統供應商已退出市場而令至系統維護加重各政府部門的行政負擔及技術支援費用。

自2003年起，看漢科技已為多個政府部門提供熱線電話系統維護及升級至最新以互聯網為基礎的技術服務，安裝的HanPHONE熱線電話系統支援過千條電話線供市民致電。

憑著累積多年電話語音系統研發的經驗，現時看漢科技更為政府部門提供其它品牌熱線電話系統維護服務，維護服務包括各類電話語音系統的更新、話音修改及功能優化，可支援的品牌包括： VoiceMaster、 Intervoice/IQ TALK、 Proactive IVRS等。

屢獲殊榮的 HanPHONE 系統能配合不同機構的需要，並且能於短時間內與部門現在使用的電話系統接軌，提供即時的技術支援服務。『一站式』的服務由系統設計以至錄音製作均可為各政府部門處理，務求以合理的價錢設置一套功能優越的電話互動語音系統。

最近例子為香港天文台，於 2017 年決定採用看漢科技提供的 HanPHONE 電話系統，以更相宜的費用及優質的服務取代舊有的供應商系統和維護服務。

HanPHONE 電話系統維護服務之政府部門名單

香港天文台

康樂及文化事務署

醫院管理局

機電工程署

尤德夫人那打素醫院

香港政統計處

香港房屋委員會

保安局－禁毒處

選舉事務處

運輸署

土地註冊處

民政事務總署

香港海關

香港警務處

Recently, the Office of the Government Chief Information Officer has made an announcement to request all Government mobile apps should be made in conformance with all 17 baseline practices and fulfill the legal requirements as stipulated in the Disability Discrimination Ordinance (Chapter 487) to benefit the persons with disabilities. To relieve your concern, KanHan provides you comprehensive Gap Analysis services to ensure your mobile apps meet all criteria of 17 baseline practices and even of all practices.

2 Types of Gap Analysis Services - Baseline Practices Assessment and Best Practices Assessment. Both analysis services highlights are as below:

• Pre- assessment and post-assessment analysis

• All rounded manual tests

• Detailed suggestion reports

• 
  

Our Track Records and Rich Experiences

We provide you sufficient confidence with our track records and rich experiences on mobile accessibility assessment as below:

• Involve in the OGCIO’s web structure building project

• Serve few hundreds of the government departments for web / mobile accessibility projects

• Act as a consultant to assist the OGCIO in developing Accessible Mobile Application Templates including Mobile Application Templates and Developer Guide

• Offer professional seminar on explaining Accessibility Guidelines to the government departments

• Partner with vision disabled persons to conduct user experience testing

FIND US NOW

KanHan Technologies Limited (“KanHan Tech”) is proud to serve our clients from financial sector with all-in-one telephone system solution. Recently, we are appointed by one of renowned securities companies as its telephone system developer. The comprehensive solution serves with Private Branch Exchange, Interactive Voice Recording System and Voice Responding System in a single system.

The telephone system aims to enhance both external and internal communication efficiency. The system enables that the company provides enhanced customer services quality through streamlined answering call flow, automatic answering system for quotation enquiry and 24-hour transaction hotline. Thus, Financial Institutions' clients experience extraordinary customer services with simpler and faster placing order process and they are able to tap into opportunity in an ever-changing financial market.

Meanwhile, operation efficiency is also maximized. To meet high level of regulatory compliance, brokers who always work out of office are allowed to record any incoming enquiry calls through mobile phone anywhere, anytime. More than that, the telephone system is able to integrate with various quoting systems (e.g. stock trading, warranty trading) for automatically and immediately generating pop up screen with order quotation details upon receiving any enquiry calls and as a result, brokers return an instantaneous reply to clients with excellent service standards. This definitely further makes a very positive impression to their clients.

As of today, our all-in-one telephone system solution is widely recognized and adopted by Hong Kong government’s department, non-profit organizations and corporations.

Unique Features for Financial Sector

• Automatic answering system for quotation enquiry (e.g. automatically searching information by matching warrant number)

• Mobile voice recording system - centralized voice recording through mobile phone anywhere, anytime like desktop phone

• Telephone system allowing to integrate with various quoting systems for automatically and immediately generating pop up screen with order quotation details

• 24-hour transaction hotline for placing order

• Audio speech recognition - converting speech to text in Cantonese, Mandarin and English for identity recognition or content records

Other Features

• Support IDAP & analog in the system

• Diversification of system calls to various departments through IVR

• Easily manage the IVR call flow by call flow editor with graphical user interface

• Tailor made call routing strategy

• Available for over 50+ agents for daily operation

• Digital voice recording of all conversations of each agent

• External storage to backup conversation records

• A user-friendly interface with easy system management for administrator

Client Reference

• Rakuten Securities Hong Kong Limited

• Goldman Sachs (Asia) L.L.C.

• Daiwa Capital Markets Hong Kong Limited

• BOCI-Prudential

• Bank of China

Find us now!

由看漢科技

「科技券計劃」

支援方案開始

中小企營運化繁為簡

提升競爭力把握機遇

「科技劵計劃」成功獲批個案

看漢教育已成功協助一間本地中小企獲批科技券資助， 整個申請及獲批過程需要約 3 至 5 個月時間。

是次項目為協助機構建立商業用學習管理系統，提升商業機構的培訓質素，並預計會於獲批後的兩個月內完成。機構需於項目完成後遞交項目最終報告、項目成果證明、每個開支項目的付款收據正本或副本等予政府核對，以便發放資助。

「科技劵計劃」簡介

營商環境競爭劇烈，中小企要與大時代並駕齊驅，把握每個機遇，必須配備充裕的資金迎合變化迅速的市場需求。創新及科技局特此成立「科技劵計劃」，從創新及科技基金撥出5億港元，旨在資助本地中小企業（「中小企」）利用科技服務和方案，藉以提高生產力及營運效率，穩健地升級轉型。

看漢科技如何助您申請「科技劵計劃」？

案例說明：

一個 20 人小型公司使用一年 Google G-Suite 及客戶關係管理雲端服務的費用只需約港幣 $50,000 元。現時，透過政府科技劵計劃更可獲得三分之二的資助費用，公司只需以小於港幣 $20,000 元，即可採用上述提及的最先進科技服務減少營運成本、拓展業務。

資訊科技方案

客戶關係管理平台 （CRM）

• 優化銷售周期的每個環節，減少客戶流失及節省營運成本

• 輕鬆處理發票、訂單及合約，了解實時狀況

• 客戶訊息及服務管理，建立更緊密客戶關係

• 前線銷售人員業務管理，提升工作效率

• 營銷數據分析，有效區分潛在、意向及成交客戶，增加銷售成效

全球最受中小企業歡迎的客戶關係管理系統的其中之一配合看漢科技多年的技術支援，用戶可以最優惠的價格享用服務，專心發展業務。

商業用學習管理系統 （LMS）

• 優化員工培訓管理，提升工作效率

• 豐富分析、追蹤報告，緊貼員工培訓成效

• 網上管理平台，適合跨區域培訓管理

• 社區平台鼓勵同事之間互相交流，促進良好培訓氛圍

• 支援多元化檔案

• 自我定制配合公司形象的學習平台

支持客戶

• 教育局

• 政府資訊科技總監辦公室

• 職業訓練局

• 救世軍

• 香港大學臨床試驗中心

• 太古飲料有限公司（Swire Beverages Limited）

HanONE LMS Link:

https://drive.google.com/file/d/0BzMcsoUSdhkcTUlFTlFpM184OHM/view

一站式服務

• 一站式服務為您處理繁複申請程序、撰寫科技劵計劃書及預算報表等

• 上門顧問咨詢服務

專業顧問

• 設有看漢團隊及熱線，詳細解答查詢

• 「科技劵計劃」團隊全程協助、支援及跟進項目計劃

可靠

• 提供優質售前、售後及技術支援服務

• 申請資助項目不獲批，不收取任何費用*

*看漢科技提供免費諮詢服務及協助處理申請程序，若項目未能獲取資助，客戶可自行決定是否繼續落實項目，並不會額外收取任何費用。

--------------------------------------------------------------------------------------------------------------------------------

常見問題

項目有什麼限制？

答案：每間中小企最多可獲批3個項目，而且不可同時進行多於一個科技項目，每個項目一般須於12個月內完成。而項目資助範圍如下：

1. 科技顧問服務

2. 項目審計

3. 購買、租用或訂購訂製或現成的設備／硬件、軟件及科技服務或方案

每間中小企可獲多少資助金額？

答案：每家中小企最高可獲20萬港元資助。「科技劵計劃」會以2:1的配對模式，申請企業必須以現金投入不少於核准項目總成本三分之一的資金，其餘三分之二資金會由計劃撥款資助。

中小企可否提交多於一份申請書？

答案：不可以。每家中小企只可在同一時間提交一份科技劵申請書。中小企必須完成先前已獲批的項目及提交項目的最終報告後，方可提交新申請。