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Making your Mobile App Accessible!
(Hong Kong, Dec 2016)
Reintroducing The Third-Party Ivr Maintenance And Replacement Program
(Hong Kong, Dec 2016)
HanTalk-您的一站式統一通訊應用程式
(Hong Kong, Sept 2016)
Responsive Website
(Hong Kong, Nov 2016)
Security Bureau
Security Bureau
(Hong Kong, July 2016)
(May, 2016) KanHan Technologies Limited (KanHan) was contracted by Security Bureau in July 2015 to develop Safeguard HK mobile application to provide useful information on safeguarding life and property of Hong Kong citizens in daily lives and while travelling. The App was released in March this year for Android and iOS mobile phone users for instant update on the following information at this stage.
● useful information and tips for travelling;
● location of help stations for emergencies (police stations, accident and emergency departments of public hospitals, clinics, first aid stations, etc.);
● contact information of Chinese embassies and consulates for assistance outside Hong Kong;
● first aid information for accidents and injuries;
● latest crime prevention tips;
● notifications on Outbound Travel Alert, seasonal alerts and public event notices;
● mountaineering and fire safety information;
● land boundary control points waiting time enquiry; and
● information on the Working Holiday Scheme.
The App was designed to serve as the authoritative window for news from the disciplinary forces of the Hong Kong Special Administrative Region including the Police Force, Customs & Excise Department, Fire Services Department, Correctional Services Department and Immigration Department for immediate dispatch to mobile app users. As it is anticipated most citizens will consider it a must-have tool in their mobile phones, the App requires a high-performance, robust IT infrastructure to broadcast voluminous news to possibly a large proportion of Hong Kong population instantly and a powerful content management system for human and programmatic input of breaking news from the departments. It was under these premises that KanHan began the design and development cycle of the App starting July 2015.
The requirement clarification and confirmation amongst stakeholders took the project well into early September when the actual development embarked with a tight schedule to follow. With three months’ hard work, a functional version was released towards end of the year for thorough user testing while KanHan team was fine-tuning the hosting environment and the push message mechanism for availability and performance. At the same time, training on the usage of content management system was conducted in earnest while a few thousand pages of information related to the App were migrated to the system. The strenuous testing process inevitably called for numerous bug-fixings and change requests. At the expense of many more weekends and over-time work of both KanHan and Security Bureau’s project team, the App made to the app stores for release in end March.
In retrospect the Safeguard HK app was a large scale mobile app project KanHan has ever developed in such a tight timeframe and with so many stakeholders involved. Security of the app deployment environment was scrutinized to the finest detail. Prospective territory-wide deployment called for scalable system design and capacity planning for future expansion. Despites of many small hiccups during the stressful project cycle, KanHan is pleased to have the first stage of the Safeguard HK app released to serve the Hong Kong citizens.
HanWEB2016
(Hong Kong, February 2016)
KanHan Learning Management System (HanLMS) For Hong Kong Enterprises
(Hong Kong, May 2016)
關於看漢教育服務有限公司
看漢教育相信，通過提供互補的電子學習平台給不同的機構，我們能夠為機構及學校提供更公平的機會給他們所服務的對象。我們致力於在線學習平台，是基於我們的“迎合終身學習”的想法。看漢的實力在於整全的能力提供從課程內容及度身訂做的課程給我們的合作夥伴。
OGCIO - Funding Scheme for Digital Inclusion Mobile Apps
(Hong Kong, December 2015)
10th Anniversary of Hospital Authority’s Outpatient Clinic Telephone Booking System
(Hong Kong, March 2016)
Background
Chronic long waiting time in Hospital Authority's general outpatient clinics has been one highly publicized grievance aired by Hong Kong citizens. Some elderly complains having to arrive at the clinics as early as 4:00am in order to secure an appointment in the morning schedule.
A pilot Interactive Voice Response (IVR) system was put up for bidding in September 2005 by Hospital Authority, requiring stringent system functionalities, industry standard compliant and extensible technology to be delivered and launched in less than 8 week's time for clinics in Hong Kong Island. Among bids of many international and local IVR solutions, HanPHONE IVR system was selected to supply 100 telephone and fax lines for the pilot project covering the clinics in Hong Kong Island. The pilot system was awarded in October, and completed in time for the launch by year end. The HA’s Interactive Voice Appointment System (IVAS) allows callers using Hong Kong ID card number to reserve time slots announced by the system 24 hours in advance and confirmation can be made to the callers' fax number.
Solution
In the earliest version, Hospital Authority’s IVAS catered to only Hong Kong Island residents as a test-run. With positive feed-back on the initial version, HA further widened the prospect of the application to cover the Kowloon area as well as the New Territories by end 2006.
Powered by HanPHONE, the system is provided with high flexibility and plenty of room for improvement. By November 2006, the original 100 telephone lines have been upgraded to over 600, and serving up to 69 outpatient clinics. The automatic telephone booking system is now one of the largest IVR systems in Hong Kong. Fax server function is also integrated into the system for fax confirmation of scheduled booking.
To cater to the hearing impaired, a SMS booking feature that now allows patients to reserve and cancel appointments by simply sending out a SMS message to the designated number, as well as features that enhance user experience, such as clinic vacancy checking, elderly priority reservations, and simplified data entry process for reservations.
Benefits
HanPHONE IVR is an award winning, innovative web-based voice application platform for the design and creation of Interactive Voice Response (IVR) system. Its unique web-based development environment makes creation and maintenance of IVR system as easy as developing a website and allows telephone users accessing real-time information from the web. Furthermore, the web-based management interface allows users to control the IVR system easily anywhere from an Internet connected PC. And best of all, common webpage editing tools can be used to edit the procedure and content of the IVR system so as to fit the organization's specific purposes.
HanPHONE IVR brings to Hong Kong citizens an easy to use and convenient telephone booking system for outpatient appointment in the clinics under the management of Hospital Authority. No longer are patients required to wait for a long time just for making an appointment to see a doctor.
By introducing this new service, Hospital Authority has resolved one long plaguing problem to the chagrin of their customers (the patients). The HanPHONE IVR system not only helps Hospital Authority drastically improve customer service but also save substantially clerical manpower in handling bookings. The technology platform also provides an easily scalable environment for future expansion and its open system architecture ensures future technology compatibility at reasonable cost of ownership.
KanHan Technologies Limited is proud to be the HanPHONE IVR solution developer and has been the staunch service provider behind Hospital Authority to the Hong Kong community for the past 10 years. And since then HanPHONE IVR has been chosen replacing many aging IVR systems in the government and public sectors for its trustworthy local presence and web based architecture ready for deployment in many of their internet applications.
KanHan Connect Vol.7
KanHan Connect Vol.7
(Hong Kong, October 2015)
Annual Report Design Service for Accessible Web Standard
Annual Report Design Service for Accessible Web Standard
(Hong Kong, October 2015)
Most government departments and large corporations produce annual report for their stakeholders. KanHan Technologies Limited (KanHan) has been creatively in both design and technology wise producing annual
reports in PDF format for web presentation for government departments.
Since 2012, Government Chief Information Officer promotes web accessibility adhering to W3C WCAG standard to public and private organizations, ensuring websites are accessible to tools such as screen reading software. KanHan is the first to incorporate WCAG compliance into her annual report design and production service.
Moreover, KanHan also provides independent optimization service for annual report in PDF format meeting the WCAG standard. The optimized reports enable the built-in accessibility features in PDF reader software for
people with disability.
"WEB ACCESSIBILITY OPTIMIZATION SERVICES"
Project services include:
• To scan, visual inspection and case test according to "Web Content Accessibility Guidelines".
• Provide web update service solutions for individual customers.
• Provide workshops and explain how to make Web pages and PDF files that meet accessibility standards.
• Consultation on design, page layout, PDF, image and video formats and much more to meet WCAG 2.0 Level AA standard
Case for Reference:
Securities and Futures Commission (http://www.sfc.hk/web/annualreport2014-15/en/)
HANPHONE 雲端數碼錄音,讓來電自動錄音
HANPHONE 雲端數碼錄音,讓來電自動錄音
(Hong Kong, October 2015)
整套系統可設置於雲端之上, 無需額外加設硬件配置, 一個月費即可使用。
-Initializing -Idle -Recording
近年,看漢科技有限公司(看漢科技)旗下研發產品 HanPHONE已為多個機構及政府部門提供數碼電話系統。新近推出的HanPHONE數碼電話錄音系統(HanPHONE DVR), 可將所有通話以數碼聲檔紀錄,避免企業提供電話交易服務時引致不必要的糾紛,亦確保前線人員以電話與客戶推銷商品的過程合符業務規範。
月租計劃包括:
支援手機來電自動錄音
詳細紀錄每個打出/打入電話的通電時間、日期、長度及號碼
支援Android 及iOS等平台,系統設計簡單易用
特設搜尋功能,用家可輕鬆尋找所需資料
用戶身在外地,亦可使用智能手機查閱錄音
如需系統示及查詢有關電話系統的支援服務,歡迎致電看漢科技有限公司(852) 2851 3020 或電郵到info@kanhan.com。
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