MEDICAL INFORMATION

PLEASE READ THE FOLLOWING INFORMATION CAREFULLY:

All EU CITIZENS will need to have their EU health cards (former E111 form) at the time of their arrival in Italy, so emergency medical care is guaranteed until you are registered with a doctor in Italy.

If you are a NON EU CITIZEN for the first few weeks you will be covered by a private emergency health insurance, until you have the necessary documentation to allow you to be registered with a doctor in Italy.

PLEASE NOTE: In any case If you are regularly taking medications for specific conditions, please make sure that, at the time of your arrival in Italy, you have enough medicines to cover for at least the first three months. This is mandatory in order to avoid serious health problems.

MEDICAL INFORMATION - USEFUL INFO

Some Useful Vocabulary:

ASL: Azienda Sanitaria Locale – Local Health Unit

NHS: National Public Health Service

Ticket: ASL fee for visits and exams

Mutua: NHS or paid sick leave

Pronto Soccorso: Emergency Department of a hospital

What should I do in an EMERGENCY? If you need an ambulance: CALL 112: (English and Italian)

What should I do if I need immediate assistance? Go to a PRONTO SOCCORSO (Emergency Department)

IN TURIN:

OSPEDALE MOLINETTE: Corso Bramante, 88, 10126 Torino

OSPEDALE GRADENIGO: Corso Regina Margherita, 8, 10153 Torino

OSPEDALE CTO: Via Zuretti 29, Torino (Best trauma hospital in Turin)

OSPEDALE REGINA MARGHERITA: Piazza Polonia, 94, Torino (Children’s hospital)

IN CHIERI:

OSPEDALE MAGGIORE CHIERI: Via Angelo Mosso, 10023 Chieri TO

Please also look at this link for a complete list of hospitals in Turin:

http://www.aboutturin.com/en/medical-support-turin.html

What should I do if I need a doctor to visit me at night time or during weekends?

How do I find a family doctor?

You are appointed a family doctor as soon as possible after your arrival, according to where you live. You will need to go see your doctor when have a health issue which is not an emergency or if you need prescriptions/referrals. Most doctors work on a walk-in basis, but some doctors want appointments to be taken. Together with your doctor’s registration card, you will also receive the details of the opening hours of his/her surgery.

Once you have been allocated to a family doctor, each time you go to him/her at the surgery, you will need to carry with you your doctor’s registration card, your codice fiscale and your ID. You will also need to carry with you your: TEAM card . TEAM card is the electronic health card, that you will receive, by post, normally within a month after registering with the national health system.

PLEASE NOTE:

If you do not receive your TEAM card within two months after your registration with the national health system, please inform the HR office or the Main Office, so that we can assist you getting a duplicate.

Remember that, every time you are at home sick, you need to see/call your doctor and get a sick note (protocol number) for the duration of your sick leave, in order to be paid for those days.

The protocol number needs to be communicated to HR asap. You need to be on sick leave for the whole duration of the note, and available at home from 1000 to 1200 and from 1700 to 1900 every day, including weekends and festivities if covered by your sick notes.

Non-Europeans New to Italy

IF YOU HAVE RECENTLY ARRIVED IN ITALY, AND HAVE NOT YET BEEN APPOINTED A FAMILY DOCTOR, OR YOU HAVE NOT GOT A EUROPEAN HEALTH CARD FROM YOUR EUROPEAN COUNTRY OF ORIGIN, IN CASE OF MEDICAL EMERGENCIES, YOU CAN CALL BUPA INSURANCE (SEE NUMBER BELOW) IN CASE OF URGENT MEDICAL EMERGENCY.

Policy number: 1241242-7090

Emergency Tel: +45 70232461

Emergency Email: emergency@ihi.com

Please note this insurance only covers for medical emergencies that needs to be treated immediately. Routine checks and non-urgent treatments are not covered by this policy.

IN ANY CASE ALWAYS BRING ID AND YOUR CODICE FISCALE WITH YOU

AS SOON AS YOU ARE APPOINTED AN ASL DOCTOR YOU WILL NOT BE ALLOWED TO USE BUPA INSURANCE TO COVER FOR MEDICAL EXPENSES IN ITALY ANY LONGER.

Europeans New To Italy

If on arrival you have your own TEAM (European Health Card) from your country of origin in Europe, you will have emergency assistance at public hospitals in Italy and you will not need to use emergency insurance.

For more information about Health Assistance in Italy and Europe, please refer to this link: http://www.salute.gov.it/portale/cureUE/homeCureUE.jsp?lingua=english

http://www.salute.gov.it/portale/lea/dettaglioContenutiLea.jsp?lingua=italiano&id=4693&area=Lea&menu=leaEssn

DENTIST

Dentists in Italy generally work on a private basis, in their own private surgeries. Rarely, and with long waiting times, dentists can be booked through the national health system.

If you need an English speaking dentist:

Chieri: Dott. Nassisi – Viale Cappuccini 3 – Tel: 011 941 4260.

Torino: Dott. Luca Savio (IST Alumn) - Corso Dante 126 - Tel: 011 6610818

They are not covered by any school insurance or the national health service.

Blue Assistance: Private Health Insurance

(May be used, in Italy only, in addition to the National Health Service)

It can be used only after you have been appointed with an NHS (ASL) doctor. Your doctor needs to give you a referral.

INCLUDED COVERAGE

Hospital admittance with or without surgery caused by illness or accident: Blue Assistance will cover day hospital, day surgery, small surgeries without the need of a hospital stay. There are limitations on coverage to highly specialised surgeries, so please check if the surgery you need is covered by calling Blue Assistance help center.

Maximum coverage per person and per year: € 100.000,00

Deductibles:

In-network €. 1.500,00
Outside network 25% with a minimum of €. 2.500,00

Extra-admittance diagnostics:

Maximum coverage per person and per year: € 3.000,00

Deductibles:

In-network €. 50,00
Outside network 25% with a minimum of €. 75,00

Reimbursement of the NHS fees, if over Euro 25,00; such amount can be reached adding together different NHS fee receipts for the same person for the same year.

Specialistic Diagnostics

Maximum coverage per person and per year: € 1.000,00 ( this amount also includes physiotherapy)

Deductibles:

In-network €. 50,00 (Physiotherapy in network only)
Outside network 25% with a minimum of €. 75,00
Reimbursement of the NHS fees, if over Euro 25,00; such amount can be reached adding together different NHS fee receipts for the same person for the same year.

Physiotherapy

In -network only : Deductible of Euro 50,00 per session.

For employees over 40, once every 2 years a free check-up (list of exams included is decided by Blue Assistance).

Pre-Existing Conditions and Illnesses:

Are not included. Pre-existing conditions are, for example:

- past accidents

- illnesses and conditions cured before the coverage started.

Please note: Blue Assistance does not cover for paediatricians, gynecologists/mammograms and ophthalmologists. Always check with BA beforehand.

Dental

The insurance premium only provides each person insured, for free, one dental check-up and one oral hygiene treatment, done in one single appointment at one of the Blue Assistance ”in-network” dentists , if previously booked through the Blue Assistance call center. Furthermore, in case of dental care need, the “in-network” dentists, can grant discounted rates.

Reimbursement of Accident Related Expenses

In Network: Managed directly by Blue Assistance.

Blue Assistance will directly pay the expenses covered by the insurance (as per policy, deductibles excluded) if treated using “in-network” medical centers (through pre-booking and approval of the Blue Assistance call center.
The insured person will still need to pay for the deductible.
Pre- op and post-op expenses are reimbursed and never anticipated by the insurance.

How does it work?

Call the toll free number 800 092 092 and, after giving your name and surname, codice fiscale, and details of the referral from your family doctor, you can book the visit/exam/or hospital admittance as needed.

Go, on the appointment date, to the medical center with referral from your family doctor.
The referral must always indicate the suspected condition for which you are requesting the appointment, and pay for the deductible.
In case of hospital admittance, Blue Assistance will ask you to send them in advance the medical documents documenting your illness.
If you need assistance in making the call to Blue Assistance, you can ask for assistance to Jennifer or Valeria

Outside Network: payment must be paid from the patient in advance.

Reimbursements can be requested to Blue Assistance (net of the deductible) contacting CBB Srl – dott.ssa Cristina Calandra (tel. 011/19781771-2 sinistri@cbbsrl.it )

Here are some additional useful links:

English speaking doctors:

http://englishspeakingdoctors.weebly.com/turin.html

In Chieri: Dottoressa Ticca - Tel: 011 9425294

In Torino: Dottoressa Barlotta Tel: 011 836616

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