FREQUENTLY ASKED QUESTIONS
How do I change my name?
Login to iSolved and make your updates to the "Name and Contact Info" section. Then, contact Kim Evans at kevans@insightpa.org to provide a copy of your new driver's license or social security card.
How do I change my tax withholding (W-4 form)?Â
Open these instructions. Then, login to iSolved and make your updates.
How do I change my life insurance beneficiary?Â
Login to iSolved. First, make sure the person(s) you want to designate are listed under your Employee Contacts page. Then, go to "Benefit Updates" and click "I want to update my beneficiaries". On the next page, click the pencil to designate your beneficiary(ies) and be sure to click save when you're done.
How do I change my direct deposit information?
Open these instructions. Then, login to iSolved and make your updates.
Where can I find more information about the programs that Insight PA uses?
Review this page of the Professional Development website.
I just received my Level II Certification or Master's Degree. What do I do now? level 2
Email Julie Cohen at jcohen@insightpa.org. Be sure to include a copy of your new certificate or degree.
What do I do if I'm trying to put in a PTO request, but iSolved won't let me save it?
Email Payroll at ISPAPayroll@insightpa.org. CC: your supervisor on the email.
What do I do if I need to cancel a PTO day?
Unfortunately, iSolved doesn't allow employees to cancel their own days. Email Payroll at ISPAPayroll@insightpa.org for assistance.
I'm an hourly employee that's traveling for work. How does that affect my timecard?
See the Hourly Travel Policy for more information.
Who do I contact with questions about stipends or other supplemental pay?
For stipends, contact the person in charge of the program or event that you're receiving the stipend for. This is often your supervisor but can sometimes be a program coordinator.
For Tuition Reimbursement, contact Beth Jones.
For other supplemental pay questions, email ISPAPayroll@insightpa.org
How do I know which person in HR to contact for my question?
Visit the Human Resources Contacts page for more information!
How do I request reimbursement for my internet?
Login to Divvy. It's recommended that you set up your bank account before requesting reimbursement. Do that by clicking your name in the bottom left, then click "Settings".Â
Go to the "Reimbursements" tab on the left.
Click "New Reimbursement" on the top right.
Select "Out of Pocket" expense.
Fill out the fields completely:
Budget: Internet Reimbursement
Business Purpose: Internet Reimbursement
Category: Telecommunications Services
Department: Administration - Central
Fund: General Fund
Grant: 1 - Unallocated Expenses
Location: Whichever location matches your job
Be sure to upload a copy of your receipt(s).
Click "Request" to submit your request.
I'm trying to login to iSolved, but I'm getting an error message. How do I login?
iSolved sometimes gives this error message:
"Your authorization code was valid, but employee self-service is not enabled at this time."
This error message occurs when you're logging into the wrong iSolved website. Insight PA has a special login page for iSolved. You have to make sure you're on that page. Click here to login. If this doesn't solve your login problem, contact ISPAPayroll@insightpa.org.